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United Healthcare Customer Service Representative Jobs

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Healthcare Customer Service Representative - Remote

$16.50 - $22.25/hr

EOE/Disability/Vets Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and ...

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United Healthcare Customer Service Representative information

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How much do united healthcare customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for united healthcare customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a United Healthcare Customer Service Representative do?

A United Healthcare Customer Service Representative assists members, providers, and customers by answering questions about health insurance plans, benefits, claims, and coverage. They handle inquiries via phone, email, or chat, providing information and resolving issues related to billing, enrollment, and policy details. Representatives also help guide customers through the healthcare system and ensure they understand their options and rights.

What skills and qualifications are needed to thrive as a United Healthcare Customer Service Representative?

To excel as a United Healthcare Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and healthcare terminology is typically required. Patience, empathy, and active listening help create positive experiences for members while handling their concerns. These skills and qualities are crucial for effectively resolving issues, ensuring member satisfaction, and maintaining the company's reputation.

What common challenges do United Healthcare Customer Service Representatives face, and how are they supported?

United Healthcare Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex insurance policies, and managing emotionally charged conversations with members. To support representatives, United Healthcare provides thorough training, access to knowledge bases, and regular coaching sessions. Additionally, team leads and supervisors are available to assist with difficult cases, and representatives are encouraged to collaborate and share best practices with their peers. This supportive environment helps ensure both employee success and positive member experiences.

Does United Healthcare Customer Service Representative allow remote work?

United Healthcare Customer Service Representatives often have the option to work remotely, depending on the specific role and location. Many positions in this role are designed to be performed remotely, requiring skills in communication and familiarity with customer service tools. However, some roles may require in-office presence or hybrid arrangements based on company policies.

How to become a United Healthcare Customer Service Representative?

To become a United Healthcare Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or healthcare support. Training is often provided by the employer, and proficiency with computer systems and insurance terminology is beneficial.
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United Healthcare Customer Service Representative jobs near you
Infographic showing various United Healthcare Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Healthcare Customer Service Rep

Get Me Healthcare

Deerfield Beach, FL • On-site

$18/hr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

At Get Me Healthcare, we're not just answering calls-we're helping people navigate one of the most important decisions in their lives: their healthcare coverage. We are currently hiring a Healthcare Customer Service Rep in Deerfield Beach, FL. This is a full-time role with pay starting at $18 per hour, offering you the chance to grow your skills in a fast-paced, supportive environment where your work truly matters. This position also offers the opportunity to earn bonuses and performance-based pay.

This position follows a consistent weekday schedule:

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday through Thursday: 9:30 AM – 7:00 PM
  • Friday: 9:30 AM – 6:00 PM

Benefits:

  • Health, dental, and vision insurance
  • Generous PTO
  • Daily catered meals
  • Full on-site gym with a personal trainer
  • Licensing paid for by us (if needed!)
  • Real-time access to leadership and career coaching
  • Company-sponsored trips to destinations like Las Vegas, the Bahamas, and more!

ABOUT THIS ROLE

As a Healthcare Customer Service Rep, you will spend your day connecting with clients by phone, guiding them through their healthcare options, and ensuring their needs are met. You will answer incoming calls, renew existing insurance policies, help match health plans to the right people, and call existing clients to welcome them to the company & answer any questions that they may have or that they forgot to ask during the sale. Along the way, you will also identify opportunities to upsell products that can add value to each client's coverage.


OUR COMPANY

The future of the health insurance industry is blossoming in the Arizona desert! The Scottsdale branch is our fastest-growing location, fueled by an ambitious team with big dreams and the drive to make them happen. Our high-energy, high-output office is creating the next wave of elite performers, and we're hiring passionate, growth-driven people ready to reach that next level. With state-of-the-art workspaces, a supportive management team that welcomes new ideas, and paths for growth and advancement, this is your opportunity to build a rewarding career and have fun while doing it! Come join the best-dressed, hardest-working team around!


WHAT WE'RE LOOKING FOR IN A HEALTHCARE CUSTOMER SERVICE REP

  • Ability to work with modern technology, tools, and systems
  • Ambitious self-starter who takes initiative
  • Team player who thrives in a fast-paced, collaborative environment
  • Coachable and eager to learn and grow with constructive feedback

Apply today with our initial 3-minute, mobile-friendly application and take the first step toward joining the team at Get Me Healthcare.

Apply