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United Healthcare Customer Service Representative Jobs

Teleperformance

Healthcare Customer Service Representative

$17.50 - $20.75/hr

... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat ...

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United Healthcare Customer Service Representative information

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How much do united healthcare customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for united healthcare customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a United Healthcare Customer Service Representative do?

A United Healthcare Customer Service Representative assists members, providers, and customers by answering questions about health insurance plans, benefits, claims, and coverage. They handle inquiries via phone, email, or chat, providing information and resolving issues related to billing, enrollment, and policy details. Representatives also help guide customers through the healthcare system and ensure they understand their options and rights.

What skills and qualifications are needed to thrive as a United Healthcare Customer Service Representative?

To excel as a United Healthcare Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and healthcare terminology is typically required. Patience, empathy, and active listening help create positive experiences for members while handling their concerns. These skills and qualities are crucial for effectively resolving issues, ensuring member satisfaction, and maintaining the company's reputation.

What common challenges do United Healthcare Customer Service Representatives face, and how are they supported?

United Healthcare Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex insurance policies, and managing emotionally charged conversations with members. To support representatives, United Healthcare provides thorough training, access to knowledge bases, and regular coaching sessions. Additionally, team leads and supervisors are available to assist with difficult cases, and representatives are encouraged to collaborate and share best practices with their peers. This supportive environment helps ensure both employee success and positive member experiences.

Does United Healthcare Customer Service Representative allow remote work?

United Healthcare Customer Service Representatives often have the option to work remotely, depending on the specific role and location. Many positions in this role are designed to be performed remotely, requiring skills in communication and familiarity with customer service tools. However, some roles may require in-office presence or hybrid arrangements based on company policies.

How to become a United Healthcare Customer Service Representative?

To become a United Healthcare Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or healthcare support. Training is often provided by the employer, and proficiency with computer systems and insurance terminology is beneficial.
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United Healthcare Customer Service Representative jobs near you
Infographic showing various United Healthcare Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Healthcare Customer Service Rep

Healthcare Support Staffing

Waltham, MA

$15 - $16/hr

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you!

Daily Responsibilities:  

Primary job function is answering inbound calls 

o Provider inquiries regarding eligibility, benefits and claims for their Ambetter insurance 

Various off phone projects

o Checking provider voicemails

o Responding to email inquiries and secured portal messages

o Investigating claim issues and following up with billing offices

o Requesting EOBs


Hours for this Position:

Monday-Friday 8:30am- 5:00pm

Start Date: 11/10 with 3 weeks of Call Center training


Advantages of this Opportunity: 

Competitive salary, negotiable based on relevant experience ($15-$16/hr.)

Benefits offered, Medical, Dental, and Vision

Fun and positive work environment

Qualifications

High School Diploma

Healthcare experience required 

Experience with providers, medical billing, or claims 

2+ years of customer service experience

Reliable transportation (must have their own car) 

Go-getter mentality (flexibility, ability to think outside the box)

PREFER candidates with commercial insurance experience 

Additional Information

Interested in being considered? 

If you are interested in applying to this position, please contact Sheena Lagaylay @ 407-965-2843 and click the Green I'm Interested Button to email your resume. 

Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

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