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How much do united healthcare customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for united healthcare customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a United Healthcare Customer Service Representative do?

A United Healthcare Customer Service Representative assists members, providers, and customers by answering questions about health insurance plans, benefits, claims, and coverage. They handle inquiries via phone, email, or chat, providing information and resolving issues related to billing, enrollment, and policy details. Representatives also help guide customers through the healthcare system and ensure they understand their options and rights.

What skills and qualifications are needed to thrive as a United Healthcare Customer Service Representative?

To excel as a United Healthcare Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and healthcare terminology is typically required. Patience, empathy, and active listening help create positive experiences for members while handling their concerns. These skills and qualities are crucial for effectively resolving issues, ensuring member satisfaction, and maintaining the company's reputation.

What common challenges do United Healthcare Customer Service Representatives face, and how are they supported?

United Healthcare Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex insurance policies, and managing emotionally charged conversations with members. To support representatives, United Healthcare provides thorough training, access to knowledge bases, and regular coaching sessions. Additionally, team leads and supervisors are available to assist with difficult cases, and representatives are encouraged to collaborate and share best practices with their peers. This supportive environment helps ensure both employee success and positive member experiences.

Does United Healthcare Customer Service Representative allow remote work?

United Healthcare Customer Service Representatives often have the option to work remotely, depending on the specific role and location. Many positions in this role are designed to be performed remotely, requiring skills in communication and familiarity with customer service tools. However, some roles may require in-office presence or hybrid arrangements based on company policies.

How to become a United Healthcare Customer Service Representative?

To become a United Healthcare Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or healthcare support. Training is often provided by the employer, and proficiency with computer systems and insurance terminology is beneficial.
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United Healthcare Customer Service Representative jobs near you
Infographic showing various United Healthcare Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Health Care Customer Service Representative

State Collection Service

Atlanta, GA • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.
**Veterans and Military Spouses Encouraged to Apply**
Duties include but are not limited to:

  • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
  • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
  • Acts to gain payment or arrangement of payment on behalf of the client as appropriate
  • Follows client-specific protocols and policies when carrying out duties
  • Investigates and responds to client enquiries as needed
  • Enters and monitors payment arrangements
  • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Qualifications, Skills, and Experience:
  • 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
  • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
  • Ability to work successfully in a fast-paced, deadline-oriented environment
  • Strong organization skills. The ability to work on multiple tasks simultaneously
  • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
  • Ability to work successfully and cooperatively within a team-based environment
  • Bilingual candidates will provide additional support for bilingual calls
Internet Requirements: The minimum internet speed requirements for remote work are as follows:
  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Minimum Speed Results: 40 mbps download, 5 mbps upload
Camera Requirements:
Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.
Wage:
  • Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!
  • Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!
We Offer a Comprehensive Benefits Package:
  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position
*All offers of employment are contingent upon successful completion of all post offer processing.
Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.
Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

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