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United Healthcare Customer Service Representative Jobs

Credit Solutions LLC

Customer Service Representative

$16.50 - $22.25/hr

If you have experience in healthcare billing and finance and want a career where you can actually ... United States. With a pledge of excellence, we strive to allocate the best resources, giving our ...

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United Healthcare Customer Service Representative information

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How much do united healthcare customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for united healthcare customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a United Healthcare Customer Service Representative do?

A United Healthcare Customer Service Representative assists members, providers, and customers by answering questions about health insurance plans, benefits, claims, and coverage. They handle inquiries via phone, email, or chat, providing information and resolving issues related to billing, enrollment, and policy details. Representatives also help guide customers through the healthcare system and ensure they understand their options and rights.

What skills and qualifications are needed to thrive as a United Healthcare Customer Service Representative?

To excel as a United Healthcare Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and healthcare terminology is typically required. Patience, empathy, and active listening help create positive experiences for members while handling their concerns. These skills and qualities are crucial for effectively resolving issues, ensuring member satisfaction, and maintaining the company's reputation.

What common challenges do United Healthcare Customer Service Representatives face, and how are they supported?

United Healthcare Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex insurance policies, and managing emotionally charged conversations with members. To support representatives, United Healthcare provides thorough training, access to knowledge bases, and regular coaching sessions. Additionally, team leads and supervisors are available to assist with difficult cases, and representatives are encouraged to collaborate and share best practices with their peers. This supportive environment helps ensure both employee success and positive member experiences.

Does United Healthcare Customer Service Representative allow remote work?

United Healthcare Customer Service Representatives often have the option to work remotely, depending on the specific role and location. Many positions in this role are designed to be performed remotely, requiring skills in communication and familiarity with customer service tools. However, some roles may require in-office presence or hybrid arrangements based on company policies.

How to become a United Healthcare Customer Service Representative?

To become a United Healthcare Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or healthcare support. Training is often provided by the employer, and proficiency with computer systems and insurance terminology is beneficial.
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United Healthcare Customer Service Representative jobs near you
Infographic showing various United Healthcare Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Healthcare Customer Service Representative

Managed Staffing

Chandler, AZ • Remote

$19 - $20/hr

Contractor

Re-posted 27 days ago

Job description

Job Overview
We are seeking a dedicated Healthcare Customer Service Representative to join our team. This role is essential in providing exceptional support to patients and healthcare providers, ensuring a smooth and efficient communication process. The ideal candidate will possess strong customer service skills, a solid understanding of medical terminology, and the ability to handle inquiries with professionalism and care.

Duties

  • Respond to patient inquiries via phone and email, providing accurate information regarding healthcare services and procedures.
  • Utilize computer systems for data entry and record management, ensuring all patient information is up-to-date and accurate.
  • Demonstrate excellent phone etiquette while managing multiple calls in a fast-paced environment.
  • Assist patients in navigating their healthcare options, including scheduling appointments and understanding insurance benefits.
  • Collaborate with medical staff to resolve issues and ensure patient satisfaction.
  • Maintain confidentiality of patient information in accordance with HIPAA regulations.
  • Analyze patient feedback to identify areas for improvement in service delivery.

Qualifications

  • Previous experience in a customer service role, preferably within a healthcare setting.
  • Strong communication skills, both verbal and written, with the ability to convey complex information clearly.
  • Proficiency in medical terminology is highly desirable; bilingual or multilingual candidates are encouraged to apply.
  • Excellent computer skills with experience in data entry and familiarity with healthcare software systems.
  • Ability to work effectively under pressure while maintaining attention to detail.
  • Experience in a medical office environment is a plus, along with strong analytical skills to assess patient needs effectively. Join our team as a Healthcare Customer Service Representative and contribute to enhancing the patient experience through your commitment to service excellence!