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Cci Call Center International Jobs (NOW HIRING)

Rose International

Call Center Specialist

Winterville, NC · On-site

$15 - $19/hr

Call Center Specialist Our client is seeking a Call Center Specialist to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections ...

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Cci Call Center International information

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How much do cci call center international jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for cci call center international in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is CCI Call Center International?

CCI Call Center International is a business process outsourcing (BPO) company that specializes in providing call center services to clients around the world. They handle a variety of customer service, technical support, sales, and back-office functions for businesses in different industries. CCI Call Center International offers both inbound and outbound call services, using trained agents to ensure quality customer interactions and satisfaction. The company typically utilizes advanced technology and multilingual staff to meet the diverse needs of its clients.

What is the difference between Cci Call Center International vs Customer Service Representative?

AspectCci Call Center InternationalCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance

Both roles involve customer interaction via phone or online, often requiring similar credentials. Cci Call Center International typically refers to a specific company or organization, while Customer Service Representative is a general job title across many companies. The main difference lies in the employer and specific training provided, but both roles focus on delivering customer support in call center environments.

Do Cci Call Center International call centers offer remote positions?

Cci Call Center International call centers may offer remote positions depending on the role and company policies. Many call centers are adopting remote work options, especially for customer service and support roles, which often require basic computer skills and internet access.

What are the key skills and qualifications needed to thrive as a call center agent at CCI Call Center International?

To thrive as a Call Center Agent at CCI Call Center International, you need excellent communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center telephony, and customer service software is often required. Strong problem-solving skills, patience, and a positive attitude help agents excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the call center.

What are some common challenges faced by agents at CCI Call Center International, and how can they be addressed?

Agents at Cci Call Center International often encounter challenges such as managing high call volumes, handling difficult customer interactions, and adapting to rapidly changing procedures or technologies. To address these, the company typically provides comprehensive training, ongoing coaching, and access to a supportive team environment. Developing strong communication skills and resilience, as well as staying updated with company protocols, can help agents succeed and reduce stress. Additionally, seeking feedback and collaborating with colleagues can lead to continuous improvement and career advancement.
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What cities are hiring for Cci Call Center International jobs?

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What job categories do people searching Cci Call Center International jobs look for?

The top searched job categories for Cci Call Center International jobs are:

Cci Call Center International jobs near you
Infographic showing various Cci Call Center International job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

After Hours Call Center Manager

Express Employment International Headquarters

Oklahoma City, OK

Full-time

Posted 5 days ago

Job description

The corporate office of Express Employment International is seeking an experienced After-Hours Call Center Manager to lead our customer service operations during non-standard business hours, including evenings, overnights, weekends, and holidays. This role is responsible for ensuring consistent, high-quality communication with clients, healthcare associates, and internal teams outside of regular business hours.The ideal candidate will manage and coach a team of after-hours representatives, maintain strong service standards, and monitor key performance metrics to support reliable round-the-clock operations. You will handle escalations, reinforce established processes, and work closely with daytime leadership to ensure smooth handoffs and continuity of service.

This is a hands-on leadership role that requires availability during core after-hours and on-call periods, including evenings, overnights, weekends, and holiday hours.

Express Employment International believes in the value of in-person collaboration to support teamwork, creativity and connection. Employees in this position are expected to work a four (4) day in-office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs.

RESPONSIBILITIES

  • Lead, manage, and coach a team of after-hours call center staff, ensuring high-quality service and responsiveness as well as accuracy
  • Own day-to-day scheduling and coverage to maintain adequate coverage for early AM's, evenings, weekends, and holidays
  • Serve as the point of escalation for urgent client and associate issues that arise outside normal business hours
  • Apply and reinforce policies, procedures, and protocols to ensure compliance, consistency, and efficiency across after-hours operations
  • Monitor and analyze call center metrics, including response times, total volume of activity, call resolution, and client satisfaction, and implement recommended improvements as needed
  • Collaborate with daytime leadership teams to ensure seamless communication and handoffs between business hours and after-hours teams
  • Participate in recruiting, onboarding, and training of after-hours call center staff
  • Ensure proper documentation and follow-through on all issues, ensuring continuity of service and accountability
  • Support special projects, process improvements, or emergency response protocols as assigned
  • Work with Healthcare Leadership and Assistance Center Leadership teams to support expansion of after-hours coverage as directed for functions such as recruitment and support after hours to additional business lines

EDUCATION & EXPERIENCE QUALIFICATIONS

  • Bachelor's degree in business, healthcare administration, or related field preferred
  • Minimum three years of experience in customer service, call center management or staffing operations, with at least 1 year in a leadership role in the last three years
  • Hands on, recent healthcare staffing experience in a staffing firm, hospital or similar facility preferred

KNOWLEDGE, SKILLS, OR ABILITIES

  • Strong leadership, professional communication, and crisis management skills
  • Proven ability to manage performance, coach teams, and drive accountability in a remote or shift-based environment
  • Ability to type a minimum of 50 WPM
  • Working knowledge of healthcare staffing industry best practices preferred
  • Experience with scheduling platforms, work on multi-systems, and call center technology preferred
  • Accuracy in work completed and ability to be a hands-on manager showing and leading by example

Not sure you meet every requirement? Apply anyway!


At Express, we celebrate what makes you,you. We value diverse backgrounds, perspectives, and talents-because we know that's what makes us stronger together. If you're excited about the role, we're excited to hear from you.

Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry-leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand.

Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world-class support, training, and strategic guidance through a unified global network.

Ourmissionis to professionally market and provide quality human resource solutions through an international franchising network-benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve.

Ourvisionis simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people.

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