Methodist Healthcare Call Center Jobs (NOW HIRING)

NOW HIRING A HEALTHCARE CALL CENTER REPRESENTATIVE IN QUEENSTOWN, MD!

***This role will be on-site Monday-Friday with hours between 7am-5pm***

Primary Duties/Responsibilities Include but are not Limited to:

1. Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.

2. Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).

3. Broad understanding of insurance practices and procedures.

4. Assist with billing related issues.

5. Ensure compliance with regulations and standards of performance for quality care.

6. Answer telephones and assist with patient check-in/check-out, as needed.

7. Direct patient requests or questions to the appropriate provider.

8. Schedule appointments.

9. Provide assistance to other office staff as needed.

10. Maintain excellent customer service skills in dealings with patients, coworkers, and the public.

11. Maintain patient confidentiality.

12. Perform related work and other duties as required.

Additional Skills & Qualifications

• Must have experience working in a fast paced environment.
• Call Center experience highly preferred - if no call center experience, must have a willingness to answer high volume calls
• Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic.
• Proficiency working with computers is a must.

Job Type & Location

This is a Contract to Hire position based out of Queenstown, MD.

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Queenstown,MD.

This position is anticipated to close on Jun 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.