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Methodist Healthcare Call Center Jobs (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Spokane, WA

$16.25 - $20.25/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing patients.This role provides exceptional customer service by answering calls, scheduling appointments ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

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Methodist Healthcare Call Center information

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How much do methodist healthcare call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for methodist healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Methodist Healthcare Call Center representative do?

A Methodist Healthcare Call Center representative is responsible for assisting patients, healthcare providers, and the general public by answering calls, scheduling appointments, providing information about services, and addressing inquiries related to Methodist Healthcare facilities. They play a vital role in ensuring clear communication between patients and healthcare staff, often handling sensitive information with professionalism and confidentiality. Additionally, these representatives may help with patient registration, insurance verification, and directing calls to appropriate departments.

What are the key skills and qualifications needed to thrive as a Methodist Healthcare Call Center Representative, and why are they important?

To thrive as a Methodist Healthcare Call Center Representative, you need strong customer service skills, medical terminology knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHRs), and phone systems is commonly required. Exceptional communication, active listening, and problem-solving abilities help you provide compassionate support and resolve patient inquiries efficiently. These skills ensure callers receive accurate information, timely assistance, and a positive experience, which is vital for patient satisfaction and organizational reputation.

What are some common challenges faced by representatives in the Methodist Healthcare Call Center, and how are they supported in overcoming them?

Call center representatives at Methodist Healthcare often navigate high call volumes, emotionally charged situations, and the need for accurate information delivery. To support these challenges, the organization provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Team members are encouraged to collaborate, share experiences, and participate in regular debriefs to manage stress and continuously improve service quality. This supportive environment helps ensure representatives can provide compassionate, effective assistance to patients and families.
More about Methodist Healthcare Call Center jobs
What cities are hiring for Methodist Healthcare Call Center jobs? Cities with the most Methodist Healthcare Call Center job openings:
What job categories do people searching Methodist Healthcare Call Center jobs look for? The top searched job categories for Methodist Healthcare Call Center jobs are:
Methodist Healthcare Call Center jobs near you
Infographic showing various Methodist Healthcare Call Center job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 64% Full Time, 15% Part Time, and 18% Contract. Highlights an 100% Physical job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Healthcare Call Center Representative

Kinwell

Seattle, WA • On-site

$18.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Workforce Classification:
On-site
Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. They will also provide support when needed to manage patient check-in and check-out, scan medical records, and collect co-pays. This role will work on-site at one of our following clinics: Ballard (Seattle), Redmond, Wenatchee, North Country Homes (Spokane), or Spokane Valley.
What you'll do:
  • Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.

  • Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.

  • Achieve daily inbound call goals aligned with call volume demands.

  • Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.

  • Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required.

  • Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.

  • Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations.

  • Manage patient files, notes, and communication logs to support seamless care coordination.

  • Update records as needed and ensure all patient interactions are documented for future reference.

  • Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed.

  • As needed, manage patient check-in and check-out and scan medical records.

  • Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies.

  • Assist in developing improved communication processes to streamline patient services.

What you'll bring:
  • High school diploma or equivalent.

  • One year of customer service experience in a call center, medical office setting, or equivalent experience.

  • Proficiency in Microsoft Office Suite.

  • Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology.

  • Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.

  • Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.

  • Associate's degree in healthcare administration, customer service, or a related field. (Preferred)

  • Two years of experience in a medical call center or similar environment. (Preferred)

  • Knowledge of medical terminology and healthcare insurance processes. (Preferred)

  • Experience using EPIC. (Preferred)

Working Environment
  • Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.

  • The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.

  • This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
  • This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.

  • Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.

  • This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.

  • Manual dexterity for data entry and use of office equipment.

Vaccine Requirement:
Kinwell Health currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (recruiting@kinwellhealth.com) if you are requesting an accommodation to participate in the application process.
What we offer:
  • Paid Time Off & Paid Holidays
  • Medical/Vision/Dental Insurance
  • Personal Funding Accounts (HSA, FSA, DCA)
  • 401K
  • Basic Life Insurance
  • Disability-Short Term and Long-Term
  • Supplemental Life and ADD&D
  • Tuition Reimbursement for qualifying programs
  • Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
National Plus Salary Range:
$47,400.00 - $71,100.00
*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

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