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Call Center Inbound Sales Representative Jobs (NOW HIRING)

Mid Atlantic Retina

Call Center- Inbound

Marlton, NJ · On-site

$19 - $20/hr

Spanish speaking reps are encouraged to apply! This position is eligible for Mid Atlantic Retina ... call center environment, handling incoming calls daily in a pleasant and calm manner to answer ...

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How much do call center inbound sales representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for call center inbound sales representative in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Inbound Sales Representative, and why are they important?

To thrive as a Call Center Inbound Sales Representative, you need strong communication skills, sales acumen, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is typically required. Outstanding active listening, problem-solving abilities, and resilience help individuals excel in handling customer inquiries and closing sales. These skills and qualities are crucial for delivering excellent customer experiences and consistently meeting sales targets in a high-volume environment.

How do Call Center Inbound Sales Representatives typically collaborate with other departments to ensure customer satisfaction?

Call Center Inbound Sales Representatives often work closely with customer service, technical support, and product teams to address customer needs effectively. When a customer's inquiry extends beyond sales—such as product issues or complex service requests—representatives coordinate with relevant teams to provide thorough solutions. Regular team meetings and shared communication platforms help ensure everyone is aligned, which leads to quicker resolutions and a more positive customer experience. This collaborative environment not only enhances service quality but also helps representatives expand their knowledge and skills across different functions.

What is the difference between Call Center Inbound Sales Representative vs Customer Service Representative?

AspectCall Center Inbound Sales RepresentativeCustomer Service Representative
Primary RoleSell products/services and generate revenue through inbound callsAssist customers with inquiries, issues, and support without a focus on sales
Required SkillsSales techniques, product knowledge, communication skillsProblem-solving, empathy, communication skills
Work EnvironmentCall centers, sales-focused teamsCall centers, support teams
Common CertificationsSales training, product certificationsCustomer service certifications, communication courses

While both roles involve inbound calls, Call Center Inbound Sales Representatives focus on selling and revenue generation, whereas Customer Service Representatives primarily handle support and issue resolution. The roles share skills like communication but differ in their primary objectives and training focus.

What are Call Center Inbound Sales Representatives?

Call Center Inbound Sales Representatives are professionals who handle incoming calls from customers, usually with the goal of selling products or services, answering questions, and providing information. Unlike outbound sales, where representatives make calls to potential customers, inbound sales reps respond to callers who have shown interest by reaching out first. They use their communication skills to understand customer needs, recommend appropriate solutions, and close sales. They may also assist with order processing, resolve issues, and ensure customer satisfaction during each interaction.
More about Call Center Inbound Sales Representative jobs
What job categories do people searching Call Center Inbound Sales Representative jobs look for? The top searched job categories for Call Center Inbound Sales Representative jobs are:
Call Center Inbound Sales Representative jobs near you

Call Center Inbound Sales Representative - Fayetteville

eClerx

Fayetteville, NC

$14.50/hr

Full-time

Medical, Retirement

Re-posted 17 days ago

Job description

Company: eClerx LLC

Location: 235 N McPherson Church Road, Fayetteville, NC 28303

Position Type: Full-Time

About Us: eClerx is a dynamic and innovative call center company dedicated to providing exceptional services to our valued customers. With a focus on quality and customer satisfaction, we're expanding our team and looking for talented individuals to join us in delivering outstanding service and driving sales growth.

Job Description

We are seeking a highly motivated Sales Specialist (Inbound/Outbound) to serve as the first point of contact for potential customers exploring our products and services. In this role, you will manage customer inquiries with professionalism, energy, and a clear focus on understanding customer needs. You will confidently position our client’s offerings, present tailored solutions, and actively guide customers toward completing a purchase.

A key objective of this role is to drive revenue growth by converting inbound and outbound calls into successful sales. You will be expected to consistently meet and exceed performance targets while ensuring each customer receives an exceptional experience.

We are looking for a candidate with a strong passion for sales, a competitive mindset, and a proven ability to influence buying decisions. The ideal individual is motivated by achieving (and outperforming) sales goals and is excited by the opportunity to earn attractive, performance-based incentives.

Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 N McPherson Church Road, Fayetteville, NC 28303.

Compensation/Pay:

  • In addition to fixed/hourly pay, this role includes Sales incentives
  • Pay rate during training period (including classroom and nesting) will be $12.50/hour
  • Production:
    • Pay rate will be $14.50/hour if you work full 40-hour schedule + Sales incentives
    • If you are unable to complete 40-hour schedule, then pay rate will be $13.50/hour + sales incentive.

Most importantly, we value tenure and offer pay raises to analysts every 6 months of completed tenure at eClerx – so you never have to look for another job again!

Key Responsibilities:

  • Engage with customers in sales related conversations
  • Listen actively to customers' needs and provide accurate information about our products/services
  • Demonstrate a deep understanding of our product/service offerings and confidently articulate their features and benefits
  • Utilize effective sales techniques to persuade customers and close deals
  • Handle objections and address customer concerns with empathy and problem-solving skills
  • Process sales transactions accurately and efficiently
  • Meet or exceed sales goals and other KPIs on a consistent basis
  • Maintain thorough and up-to-date knowledge of company policies, procedures, and promotions
  • Document all interactions and transactions in the system accurately

Requirements:

  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills with a customer-centric approach.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent; additional education or certifications are a plus.
  • Previous experience in inbound/outbound sales in a call center preferred.

Benefits:

  • Competitive salary with performance-based incentives.
  • Comprehensive training and ongoing development opportunities.
  • Health insurance, retirement plans, and other benefits.
  • Positive and collaborative work environment.
  • Opportunities for career advancement and growth within the company.

Requirements

Willing and able to work different shifts: late nights, holidays & weekends.

Available to work from the office building – work from home positions not available

Only full-time schedules are available.

“Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”