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Inbound Call Rep Jobs (NOW HIRING)

AYS

Inbound/Outbound Call Rep

Chicago, IL · On-site

$16 - $20.50/hr

Inbound/Outbound Call Representative Company Overview: AYS Inc is a leading marketing and sales company based in Chicago, Illinois. We specialize in providing exceptional customer service and ...

Global Channel Management

Customer Rep

Syracuse, NY · On-site

$15.75 - $21.50/hr

Outbound, inbound calling * PC savvy * MS Office savvy * Call center * Customer service Customer Rep duties: * Inbound call representative taking calls from regarding lens orders, order status, order ...

Physicians Group Services

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple ...

Coastal Health

Call Representative

Orange Park, FL

$13.25 - $16.50/hr

The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple ...

JMGK Enterprises LLC

Be Seen First

Inbound Call Center Representative

Boca Raton, FL · Remote

$20 - $30/hr

We are seeking a customer-focused Inbound Call Center Representative to join our remote team. This role involves assisting customers, answering questions, providing information, and delivering ...

New

JMGK Enterprises LLC

Be Seen First

Inbound Call Center Representative

Boca Raton, FL · Remote

$20 - $30/hr

We are seeking a customer-focused Inbound Call Center Representative to join our remote team. This role involves assisting customers, answering questions, providing information, and delivering ...

New

JMGK Enterprises LLC

Be Seen First

Inbound Call Center Representative

Boca Raton, FL · Remote

$20 - $30/hr

We are seeking a customer-focused Inbound Call Center Representative to join our remote team. This role involves assisting customers, answering questions, providing information, and delivering ...

New

Mancan

Inbound Call Center Representative

Weirton, WV

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV **THIS IS NOT A REMOTE POSITION** Pay: $13/hour + Double Pay on Holidays Schedule: Have to be able to ...

AnswerNet

Inbound Call Center Agent

$16.50/hr

Inbound Call Center Agent Inbound Call Center Agent Hours: Vary Monday - Friday: 08:00 AM - 10:00 ... Additionally, the representative will collaborate with other customer care associates and ...

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How much do inbound call rep jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for inbound call rep in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Rep, and why are they important?

To thrive as an Inbound Call Rep, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, problem-solving abilities, and a positive attitude are standout soft skills for handling diverse customer inquiries. These skills ensure efficient issue resolution, high customer satisfaction, and effective call handling in a fast-paced environment.

What is an Inbound Call Rep?

An Inbound Call Rep, or Inbound Call Representative, is a customer service professional who handles incoming calls from customers or clients. Their primary responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. Inbound Call Reps are often the first point of contact for customers seeking support, so strong communication and problem-solving skills are essential. They typically work in call centers for various industries such as retail, banking, telecommunications, or healthcare.

What is the difference between Inbound Call Rep vs Customer Service Representative?

AspectInbound Call RepCustomer Service Representative
Primary RoleHandle incoming calls to assist customers, process orders, or provide supportAssist customers with inquiries, complaints, and product or service information
Work EnvironmentCall centers, remote work, customer support departmentsCall centers, retail, online support, various industries
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone typically required, customer service trainingNone typically required, customer service training

Both roles involve assisting customers via phone, often in call center settings, and require strong communication skills. The main difference is that Inbound Call Reps primarily handle incoming calls related to orders or support, while Customer Service Representatives may also handle inquiries through multiple channels, including email or chat. Both positions are essential in customer support and share similar skill requirements.

What are some common challenges faced by Inbound Call Reps, and how can they be addressed?

Inbound Call Reps often encounter high call volumes and must handle a wide variety of customer inquiries or concerns, sometimes from frustrated callers. Staying calm and maintaining professionalism during stressful interactions is crucial. Effective training, supportive team members, and access to clear knowledge bases help reps resolve issues efficiently. Regular feedback and opportunities for skill development also assist in overcoming challenges and improving performance.
More about Inbound Call Rep jobs
What cities are hiring for Inbound Call Rep jobs? Cities with the most Inbound Call Rep job openings:
What job categories do people searching Inbound Call Rep jobs look for? The top searched job categories for Inbound Call Rep jobs are:
Inbound Call Rep jobs near you
Infographic showing various Inbound Call Rep job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 22% Full Time, 54% Part Time, and 21% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.
Inbound/Outbound Call Rep

Inbound/Outbound Call Rep

AYS

Chicago, IL • On-site

$16 - $20.50/hr

Other

Posted 23 days ago

Job description

About the job Inbound/Outbound Call Rep
REMOTE
Position: Inbound/Outbound Call Representative
Company Overview:
AYS Inc is a leading marketing and sales company based in Chicago, Illinois. We specialize in providing exceptional customer service and generating sales for our clients through inbound and outbound calls. Our team is dedicated to delivering top-notch services and creating a positive impact on our clients' businesses.
Job Overview:
As an Inbound/Outbound Call Representative, you will be responsible for handling a high volume of inbound and outbound calls from customers. Your main goal will be to provide excellent customer service and generate sales for our clients. This is a full-time, on-site position at our office in Chicago, Illinois.
Key Responsibilities:

  • Answer and make a high volume of inbound and outbound calls in a timely and professional manner
  • Provide exceptional customer service by addressing customer inquiries, concerns, and complaints
  • Identify and assess customers' needs to promote and sell our clients' products or services
  • Meet or exceed sales targets by effectively closing sales and upselling additional products or services
  • Maintain accurate and detailed records of all customer interactions
  • Collaborate with team members to develop and implement strategies to improve customer satisfaction and increase sales
  • Stay updated on product knowledge, sales techniques, and company policies and procedures
  • Adhere to all company and industry regulations and guidelines

Requirements:
  • High school diploma or equivalent; college degree preferred
  • Previous experience in customer service or sales, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Strong sales and negotiation abilities
  • Ability to handle a high volume of calls and work in a fast-paced environment
  • Proficient in using computer systems and software
  • Ability to work independently and in a team setting
  • Flexibility to work various shifts, including evenings and weekends
  • Must be able to work on-site at our office in Chicago, Illinois

Why Work for AYS Inc?
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Positive and collaborative work environment
  • Comprehensive training and ongoing support
  • Chance to work with reputable clients and gain valuable experience in sales and customer service

If you are a motivated and customer-oriented individual with a passion for sales, we want to hear from you! Apply now to join our dynamic team at AYS Inc as an Inbound/Outbound Call Representative.

Apply