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Inbound Call Rep Jobs (NOW HIRING)

AYS

Inbound/Outbound Call Rep

Chicago, IL

$16 - $20.50/hr

Inbound/Outbound Call Representative Company Overview: AYS Inc is a leading marketing and sales company based in Chicago, Illinois. We specialize in providing exceptional customer service and ...

Global Channel Management

Customer Rep

Syracuse, NY

$15.75 - $21.50/hr

Outbound, inbound calling * PC savvy * MS Office savvy * Call center * Customer service Customer Rep duties: * Inbound call representative taking calls from regarding lens orders, order status, order ...

Mancan

Inbound Call Center Representative

Weirton, WV

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV **THIS IS NOT A REMOTE POSITION** Pay: $13/hour + Double Pay on Holidays Schedule: Have to be able to ...

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How much do inbound call rep jobs pay per hour?

As of May 30, 2026, the average hourly pay for inbound call rep in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Rep, and why are they important?

To thrive as an Inbound Call Rep, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, problem-solving abilities, and a positive attitude are standout soft skills for handling diverse customer inquiries. These skills ensure efficient issue resolution, high customer satisfaction, and effective call handling in a fast-paced environment.

What are some common challenges faced by Inbound Call Reps, and how can they be addressed?

Inbound Call Reps often encounter high call volumes and must handle a wide variety of customer inquiries or concerns, sometimes from frustrated callers. Staying calm and maintaining professionalism during stressful interactions is crucial. Effective training, supportive team members, and access to clear knowledge bases help reps resolve issues efficiently. Regular feedback and opportunities for skill development also assist in overcoming challenges and improving performance.

What is an Inbound Call Rep?

An Inbound Call Rep, or Inbound Call Representative, is a customer service professional who handles incoming calls from customers or clients. Their primary responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. Inbound Call Reps are often the first point of contact for customers seeking support, so strong communication and problem-solving skills are essential. They typically work in call centers for various industries such as retail, banking, telecommunications, or healthcare.

How can I make $2000 a week working from home?

Inbound call representatives can potentially earn $2000 a week by working full-time, handling high call volumes, and gaining experience in sales or customer service. Achieving this income level often requires strong communication skills, familiarity with CRM tools, and sometimes performance-based incentives or commissions.

What is the difference between Inbound Call Rep vs Customer Service Representative?

AspectInbound Call RepCustomer Service Representative
Primary RoleHandle incoming calls to assist customers, process orders, or provide supportAssist customers with inquiries, complaints, and product or service information
Work EnvironmentCall centers, remote work, customer support departmentsCall centers, retail, online support, various industries
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone typically required, customer service trainingNone typically required, customer service training

Both roles involve assisting customers via phone, often in call center settings, and require strong communication skills. The main difference is that Inbound Call Reps primarily handle incoming calls related to orders or support, while Customer Service Representatives may also handle inquiries through multiple channels, including email or chat. Both positions are essential in customer support and share similar skill requirements.

More about Inbound Call Rep jobs
What cities are hiring for Inbound Call Rep jobs? Cities with the most Inbound Call Rep job openings:
What job categories do people searching Inbound Call Rep jobs look for? The top searched job categories for Inbound Call Rep jobs are:
Inbound Call Rep jobs near you
Tulsa - High Volume Inbound Call Representative

Tulsa - High Volume Inbound Call Representative

Imperial Companies

Tulsa, OK

$18 - $22/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 16 days ago

Job description

Tulsa - High Volume Inbound Call Representative

Tulsa, OK

Overview

Salary Range $18.00 - $22.00 Hourly Position Type Full Time Job Shift Day Travel Percentage None Category Admin - Clerical

Description

WHO WE ARE:

Imperial is a recognized industry leader in the convenient services industry providing services of vending, micro-markets, office coffee, catering, and corporate dining. Headquartered in Tulsa, Imperial is a fast paced, growing company, operating in 7 states and employing more than 800 dedicated team members. At Imperial, our team goal is to build relationships & provide unmatched service to make customers happy & deliver profitable results.

Want to work for a growing company with growth opportunities for its employees and that gives back to the communities it serves?

Want to work alongside people who also value being responsible, having integrity, building relationships, creating innovation, & achieving growth?

Inbound Call Representative

This role will create service calls for dispatch and execute great service for customers or employees on the phone or in person. If you are excited about being friendly, organized, and never bored, keep reading for the details.

Benefits include: Health, Dental, Life, AFLAC, 401k, Vacation, & Holidays.

WHAT YOU WILL DO:

  • Answer multi-line phones and take information or direct calls as appropriate
  • Create service calls/texts for dispatch
  • Provide general administrative and clerical support
  • Serve as the first point of contact for our customers, assisting them in a professional & helpful way
  • Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication

Hours:

  • Mon - Fri, 7:30 AM to 4:30 PM with a 1-hour lunch
Qualifications

WHAT WE LOOK FOR:

  • Possess the ability to multi-task & to work independently
  • Computer aptitude required; proficient in Windows operating system and Microsoft Office
  • Strong time management skills
  • Able to work effectively with a wide range of individuals and personalities
  • Organized & detail-oriented
  • Flexible, willing to help where needed

Apply