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Inbound Call Rep Jobs (NOW HIRING)

Physicians Group Services

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple ...

Coastal Health

Call Representative

Orange Park, FL · On-site

$13.25 - $16.50/hr

The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple ...

Mancan

Inbound Call Center Representative

Weirton, WV · On-site

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV **THIS IS NOT A REMOTE POSITION** Pay: $13/hour + Double Pay on Holidays Schedule: Have to be able to ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

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How much do inbound call rep jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for inbound call rep in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an inbound call rep, and why are they important?

To thrive as an Inbound Call Rep, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, problem-solving abilities, and a positive attitude are standout soft skills for handling diverse customer inquiries. These skills ensure efficient issue resolution, high customer satisfaction, and effective call handling in a fast-paced environment.

What is an inbound call rep?

An Inbound Call Rep, or Inbound Call Representative, is a customer service professional who handles incoming calls from customers or clients. Their primary responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. Inbound Call Reps are often the first point of contact for customers seeking support, so strong communication and problem-solving skills are essential. They typically work in call centers for various industries such as retail, banking, telecommunications, or healthcare.

What is the difference between Inbound Call Rep vs Customer Service Representative?

AspectInbound Call RepCustomer Service Representative
Primary RoleHandle incoming calls to assist customers, process orders, or provide supportAssist customers with inquiries, complaints, and product or service information
Work EnvironmentCall centers, remote work, customer support departmentsCall centers, retail, online support, various industries
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone typically required, customer service trainingNone typically required, customer service training

Both roles involve assisting customers via phone, often in call center settings, and require strong communication skills. The main difference is that Inbound Call Reps primarily handle incoming calls related to orders or support, while Customer Service Representatives may also handle inquiries through multiple channels, including email or chat. Both positions are essential in customer support and share similar skill requirements.

What are some common challenges faced by inbound call reps, and how can they be addressed?

Inbound Call Reps often encounter high call volumes and must handle a wide variety of customer inquiries or concerns, sometimes from frustrated callers. Staying calm and maintaining professionalism during stressful interactions is crucial. Effective training, supportive team members, and access to clear knowledge bases help reps resolve issues efficiently. Regular feedback and opportunities for skill development also assist in overcoming challenges and improving performance.
More about Inbound Call Rep jobs
What cities are hiring for Inbound Call Rep jobs? Cities with the most Inbound Call Rep job openings:
What job categories do people searching Inbound Call Rep jobs look for? The top searched job categories for Inbound Call Rep jobs are:
Inbound Call Rep jobs near you
Infographic showing various Inbound Call Rep job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.

Call Representative

Physicians Group Services

Orange Park, FL • On-site

$13.25 - $16.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Coastal Health
Call Representative - Specialty Practice Centralized Office
Position Summary
We are seeking a professional, customer-focused Call Representative to join our centralized office team. This role serves as the first point of contact for patients calling our specialty practice locations. The Call Representative will manage inbound calls, assist patients with scheduling and inquiries, route calls appropriately, and provide outstanding customer service while supporting multiple specialty offices.
Key Responsibilities
  • Answer and manage a high volume of inbound calls for multiple specialty practice locations, spine and pain, orthopedics and podiatry.
  • Schedule, reschedule, and confirm patient appointments.
  • Provide patients with accurate information regarding office locations, providers, services, and procedures.
  • Route calls to the appropriate departments, providers, or staff members as needed.
  • Document patient communications accurately in the practice management and electronic medical record systems.
  • Verify patient demographics and update records when necessary.
  • Assist with referral inquiries and insurance-related questions.
  • Handle patient concerns professionally and escalate issues when appropriate.
  • Maintain confidentiality and comply with HIPAA regulations.
  • Meet established productivity, quality, and customer service standards.

Qualifications
  • High school diploma or equivalent required.
  • Previous medical office, call center, or customer service experience preferred.
  • Experience with multi-line phone systems.
  • Strong verbal communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Ability to multitask in a fast-paced environment.
  • Proficiency with computer systems and electronic medical records preferred.
  • Knowledge of medical terminology is a plus.

Skills & Competencies
  • Exceptional customer service skills.
  • Professional phone etiquette.
  • Attention to detail and accuracy.
  • Problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Dependable and reliable attendance.

Benefits (customize as applicable)
  • Competitive pay
  • Medical, dental, and vision insurance
  • Paid time off
  • Paid holidays
  • Retirement plan
  • Career growth opportunities

Join Our Team
If you enjoy helping patients, thrive in a fast-paced environment, and are committed to delivering exceptional customer service, we encourage you to apply and become part of our growing specialty practice team.
Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.

Apply