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Inbound Call Center Representative Jobs (NOW HIRING)

Mancan

Inbound Call Center Representative

Weirton, WV

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV **THIS IS NOT A REMOTE POSITION** Pay: $13/hour + Double Pay on Holidays Schedule: Have to be able to ...

Syra Health

Inbound Call Center Rep

Indianapolis, IN

SH-944- Inbound Call Center Rep, Indiana. OVERVIEW Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Job:IN-IDOI-Inbound Call Center Rep (728602) Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client : State of IN Type: W2(with all Inclusive) Must complete a 5-day training on health ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Job:IN-IDOI-Inbound Call Center Rep (728602) Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client : State of IN Type: W2(with all Inclusive) Must complete a 5-day training on health ...

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How much do inbound call center representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for inbound call center representative in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by Inbound Call Center Representatives, and how can they be managed effectively?

Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or irate customers, and maintaining a high level of accuracy and professionalism under pressure. Effective time management, thorough knowledge of company policies, and strong communication skills are crucial for managing these situations. Many organizations provide ongoing training, support from supervisors, and access to knowledge bases to help representatives handle these challenges and ensure customer satisfaction.

What does an Inbound Call Center Representative do?

An Inbound Call Center Representative is responsible for answering incoming calls from customers, addressing their questions, concerns, or requests. They provide information about products or services, assist with troubleshooting, handle complaints, and may process orders or payments. Their main goal is to ensure customer satisfaction by delivering efficient and courteous service. Representatives typically use computer systems to access customer information and record call details. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry tools is expected. Patience, resilience, and a customer-oriented mindset are crucial soft skills for handling diverse callers and stressful situations. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of inquiries in a fast-paced environment.

What is the difference between Inbound Call Center Representative vs Customer Service Agent?

AspectInbound Call Center RepresentativeCustomer Service Agent
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issues
Work EnvironmentCall centers, often in a structured, monitored setting
Required SkillsCommunication, problem-solving, product knowledge
Common CertificationsCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Inbound Call Center Representatives primarily handle incoming calls related to orders or support, while Customer Service Agents may also handle inquiries through multiple channels. The roles often overlap in skills and environment, but the specific focus distinguishes them.

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Inbound Call Center Representative jobs near you

Inbound Call Center Rep

Padmore Global Connections LLC

Indianapolis, IN

$14.17/hr

Other

Posted 28 days ago

Job description

Inbound Call Center Rep

Indianapolis, Indiana, United States Or refer someone Job Openings Inbound Call Center Rep

About the Job Inbound Call Center Rep

Max Pay Rate: $14.17

Work Arrangement: Onsite

Agency Interview Type: Phone and in-person

Engagement Type: Contract

NOTE: Applications with resumes in PDF format will be automatically rejected. Only Word format resumes will be considered.

Short Description:

Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.

Complete Description:

OVERVIEW: Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

DUTIES: *Answer all 800 calls in a timely manner. Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies. *Complete data entry each day including Client Contacts *Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed. *Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly *Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites. *Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

DIFFICULTY OF WORK: Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.

RESPONSIBILITY: Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.

PERSONAL WORK RELATIONSHIPS: Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.

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