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Customer Service Call Center Representative Jobs

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No Sales Calls!! * Must provide great customer service * Hourly plus Monthly Bonuses * Full Time with ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Toyota of Santa Cruz

Service Call Center

Capitola, CA

$16.50 - $21.50/hr

The Service Call Center Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers.

Skowhegan Savings

Call Center Representative

Skowhegan, ME · On-site

$15.75 - $19.75/hr

Call Center Representatives are responsible for promptly responding to all incoming customer communications while providing the highest level of service and identifying bank products and services ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our ... customer service to our patients. We are a multi-specialty healthcare setting that offers ...

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How much do customer service call center representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service call center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Call Center Representative, and why are they important?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by Customer Service Call Center Representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What are Customer Service Call Center Representatives?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

More about Customer Service Call Center Representative jobs
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What states have the most Customer Service Call Center Representative jobs? States with the most job openings for Customer Service Call Center Representative jobs include:
What job categories do people searching Customer Service Call Center Representative jobs look for? The top searched job categories for Customer Service Call Center Representative jobs are:
What are popular job titles related to Customer Service Call Center Representative jobs? For Customer Service Call Center Representative jobs, the most frequently searched job titles are:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Customer Service Call Center Representative

Customer Service Call Center Representative

Rock Region METRO

North Little Rock, AR • On-site

$17.50 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Customer Service Call Center Representative
North Little Rock, AR.
Starting Pay $19.00 per hour
Call Center Hours: 5:00am - 8:00pm Mon-Sat, 8:00am - 7:00pm Sun
Employees must be able to work any of the listed shifts and be able to work a rotating on-call schedule to cover unexpected call center staffing shortages.
Rock Region METRO (METRO) is Arkansas' largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.
BENEFITS
  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Bi-weekly Pay
  • Direct Deposit
  • Credit Union Membership
  • Minority Lead Workforce
  • Fulfilling Work
  • Work-Life Balance

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE JOB DESCRIPTION
The METRO customer service call center representative represents Rock Region METRO on frontline, inbound calls from the general public. The CS call center representative reports to and assists the customer service manager with assisting transit riders with trip-planning; discount fare applications; general service questions; scheduling paratransit and microtransit trips; troubleshooting problems tied to METRO's bus- and streetcar-tracking smartphone app, fare payment smartphone app and microtransit ride-hailing smartphone app; and logging and investigating customer requests and concerns, as well as responding to non-rider transit inquiries or forwarding the inquiries to the appropriate METRO team member. This is a support position for persons interested in helping people from all walks of life successfully use the public transit system to meet their needs. The successful candidate will have an enthusiasm and aptitude for public service and genuine interest in public transit. The CS call center representative is part of an on-site (non-remote) Customer Call Center team, who reports to the customer service manager.
KEY SUCCESS FACTORS:
  • Professional, knowledgeable and friendly representation of METRO
  • Timely answering of all incoming customer calls
  • Efficient use of time for individual support of team call flow goals
  • Thorough, accurate knowledge of all transit services and how to use the transit system
  • Successful, thorough resolution of customer problems
  • Accurate, timely records data-entry
  • Quality rider and community relationships built on excellent customer service
  • Drive to keep pace with established benchmarks and exceed personal best

ESSENTIAL FUNCTIONS:
  • Learn how to trip-plan, match appropriate services for transportation needs and check for active service alerts; all aspects of public transit paratransit service requirements and Title VI processes; long-term transit planning service aspects as related to community requests; appropriate channels for escalating customer service concerns; fare products, pricing and formats; how to log and reconcile Lost and Found items; all Code of Conduct policies and all operations team responsibilities to be able to adequately explain transit system policies to customers and follow enforcement protocols.
  • Answer inbound customer calls regarding all aspects of Rock Region METRO's public transit service in a friendly, knowledgeable, accurate and timely manner.
  • Accurately and quickly log the nature of customer calls within a customer service database for planning purposes and tracking and resolution of problems.
  • Correctly identify the nature of a customer's need, trouble-shoot for the right solution for the situation and demonstrate superior judgement to assist the customer, while maintaining agency policies and delivering consistent support to customers.
  • Perform needed preliminary fact-finding for items that require investigation performed by another team member.
  • Outline and demonstrate when applicable appropriate self-help resources for customers.
  • Resolve each customer interaction with a discussion recap, noting any next steps, if applicable.
  • Operate multiple software platforms to perform daily work. (Training is provided.)
  • Ensure canceled trips are communicated to the appropriate dispatch team (paratransit or microtransit) in a timely manner.
  • Demonstrate respect for customer diversity, with an inclusive attitude and consistent, polite and professional approach to all customer interactions.
  • Proactively communicate common rider questions and concerns to the customer service manager.
  • Engage in all provided transit and customer service training, including de-escalation tactics.
  • Must be able to work a rotating on-call schedule to cover unexpected call center staffing shortages.

STATUS AND SCOPE:
  • Reports to: Call Center Manager
  • Direct Reports: None
  • Knowledge of Rock Region METRO's mission and operations
  • Knowledge of central Arkansas street grid, particularly that of Little Rock, North Little Rock, Conway, Jacksonville and Sherwood
  • Knowledge of basic computing skills and customer service software
  • Ability to work independently within a collaborative environment and support coworkers when needed
  • Ability to adapt to a high-call-volume, ever-changing, fast-paced environment
  • Ability to immediately respond to direction
  • Ability to lend an empathetic ear, combined with an agency perspective
  • Ability to maintain a calm, polite demeanor when speaking to disgruntled customers
  • Ability to submit complete, accurate and timely reports
  • Skilled in problem-solving
  • Skilled in professional, tactful, and diplomatic interpersonal communication
  • Skilled in excellent verbal communication and listening
  • Skilled in reasoning
  • Skilled in demonstrating compassion for others
  • Skilled in determining when a situation requires escalation

COMPETENCIES:
  • Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks
  • Ability to interpret data, apply logic and trouble-shoot
  • Ability to learn new and emerging technology quickly
  • Ability to meet deadlines while multi-tasking
  • Commitment to being a reliable, people-oriented, inclusive team player who embraces diversity and demonstrates a passion for providing excellent transit customer service

QUALIFICATIONS:
  • High school diploma or GED equivalent and one year of work experience in customer service work involving the general public or any equivalent combination of related training and experience
  • Ability to quickly learn new software systems.
  • Familiarity with how to trouble-shoot technology-related problems (specifically, help riders identify what type of smartphone they have, what their smartphone operating system is and what versions of METRO-related apps they have).

EMPLOYMENT STATEMENT:
METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

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