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Customer Service Call Center Representative Jobs

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Benefits Customer Service Representative

Pittsburgh, PA · On-site

$18/hr

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in Richardson! If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!

Sparkbit 360

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

In this role, you will be the frontline of our customer service, providing exceptional support and assistance to our valued clients. As a Call Center Representative, you will handle inbound and ...

Lose Design

Call Center Representative

Lexington, SC · On-site

$30.50/hr

We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team. Joining our team as a Call Center Representative , you will be responsible for managing customer ...

Lose Design

Call Center Representative

Summerville, SC · On-site

$30.50/hr

We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team. Joining our team as a Call Center Representative , you will be responsible for managing customer ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... customer service, scheduling appointments, and supporting patient engagement. The representative ...

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All JobsCustomer Service Call Center Representative Jobs

Customer Service Call Center Representative information

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$18

$26

How much do customer service call center representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service call center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Call Center Representative, and why are they important?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by Customer Service Call Center Representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What are Customer Service Call Center Representatives?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

More about Customer Service Call Center Representative jobs
What cities are hiring for Customer Service Call Center Representative jobs? Cities with the most Customer Service Call Center Representative job openings:
Who are the top companies hiring for Customer Service Call Center Representative jobs? The top employers for Customer Service Call Center Representative jobs are:
What states have the most Customer Service Call Center Representative jobs? States with the most job openings for Customer Service Call Center Representative jobs include:
What job categories do people searching Customer Service Call Center Representative jobs look for? The top searched job categories for Customer Service Call Center Representative jobs are:
What are popular job titles related to Customer Service Call Center Representative jobs? For Customer Service Call Center Representative jobs, the most frequently searched job titles are:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Call Center Representative

Call Center Representative

Community Health Center of Buffalo

Buffalo, NY • On-site

$16.76 - $20.24/hr

Full-time

Posted 2 days ago

Job description

Job Summary:
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.
Responsibilities:
- Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients.
- Document and report customer feedback to improve the patient experience.
- Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information.
- Discern when triage by clinical healthcare staff is necessary.
- Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws.
- Contribute to patient care teams by providing care coordination services.
- Participate in Quality Improvement and Quality Assurance activities as needed.
- Track and log patient information.
- Attend meetings as required.
- Perform other relevant duties as assigned.
Qualifications:
- High school diploma or GED equivalent.
- At least 1 year of experience delivering high-level customer service in a healthcare setting or call center.
- Computer literate and proficient in Microsoft Office.
Preferred Qualifications:
- Associate's degree in a related field.
- Comprehensive knowledge of medical terminology.
- At least 3 years of experience delivering high-level customer service.
- At least 3 years of relevant healthcare experience.
- Proficient with an Electronic Health Record system.
Physical Requirements:
The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.
Pay:
The salary range for this position is $16.76 to $20.24 per hour.
Union Affiliation:
This position is represented by United Healthcare Workers East, Local 1199.

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