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Customer Service Call Center Representative Jobs in Draper, UT

Ascensus

Bilingual Call Center Representative

Magna, UT · On-site

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan ... The associate provides excellent customer service through phone calls, emails and/or online chat ...

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All JobsCustomer Service Call Center Representative JobsCustomer Service Call Center Representative Jobs in Draper, UT

Customer Service Call Center Representative information

See Draper, UT salary details

$10

$16

$25

How much do customer service call center representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service call center representative in Draper, UT is $16.88, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Draper, UT? For Customer Service Call Center Representative jobs in Draper, UT, the most frequently searched job titles are:
What job categories do people searching Customer Service Call Center Representative jobs in Draper, UT look for? The top searched job categories for Customer Service Call Center Representative jobs in Draper, UT are:
What cities near Draper, UT are hiring for Customer Service Call Center Representative jobs? Cities near Draper, UT with the most Customer Service Call Center Representative job openings:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Draper, UT as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $35,102 per year, or $16.9 per hour.

French Speaking Customer Service, Call Center

Asea

Pleasant Grove, UT • On-site

$14 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

SPANISH SPEAKING CUSTOMER SERVICE, CALL CENTER

ASEA is looking for a talented and enthusiastic French speaking Call Center Representative to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that works hard and plays hard. Perks include working in a cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.

SUMMARY:

The Call Center Representative assists ASEA distributors and customers on inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates in English and French.

RESPONSIBILITIES:

  • Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
  • Provide customers with product and service information.
  • Fulfill requests, complete transactions, and enter new customer information into the system accurately.
  • Follow up to customer calls and escalate unresolved problems where necessary.
  • Update job knowledge by participating in training and educational opportunities.
  • Work as an integral part of the call center team.
  • Follow all call documentation requirements.
  • Other duties as assigned.
  • Schedule: Monday - Thursday 9 AM-5 PM, Friday 2 PM-10 PM

QUALIFICATIONS:

  • Must be able to work in office, Pleasant Grove UT.
  • High school diploma or equivalent.
  • Fluent in business-related English and Spanish. Other languages a plus (verbal, written, comp).
  • Previous experience in customer service.
  • Experience with Direct Sales or Network Marketing industry strongly preferred.
  • Strong communication and organizational skills.
  • Able to work independently and be an adapt problem solver.
  • Friendly, flexible, dependable, and professional.
  • Great attention to detail and ability to multitask.
  • Computer literate in Microsoft Office, internet, and CRMs.

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.

Apply