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Customer Service Call Center Representative Jobs in Draper, UT

Russell Tobin

Call Center Representative

Lehi, UT · On-site

$18 - $19.80/hr

Provide empathetic, personalized, and professional customer service. * Learn and apply knowledge of health insurance, benefits, and network plans. * Adapt quickly to new software, systems, and ...

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All JobsCustomer Service Call Center Representative JobsCustomer Service Call Center Representative Jobs in Draper, UT

Customer Service Call Center Representative information

See Draper, UT salary details

$10

$16

$25

How much do customer service call center representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service call center representative in Draper, UT is $16.88, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.98 per hour, depending on experience, location, and employer.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What job categories do people searching Customer Service Call Center Representative jobs in Draper, UT look for?

The top searched job categories for Customer Service Call Center Representative jobs in Draper, UT are:

What cities near Draper, UT are hiring for Customer Service Call Center Representative jobs?

Cities near Draper, UT with the most Customer Service Call Center Representative job openings:

Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Draper, UT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,102 per year, or $16.9 per hour.

Call Center -- Customer Service Representative

Amicis Global

South Jordan, UT • On-site

$20 - $24/hr

Contractor

Re-posted 26 days ago

Job description

Job Title: Client Support Service/ Customer Services
Job Location: South Jordan, UT 84095
Job Duration: 12  Months+ Extension
Job Description:
• College Degree
• Previous contact center experience
Position Description:
Client Support Service Professionals handle incoming phone calls regarding service inquiries for brokerage accounts. Calls will need to be responded to with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multitask and adjust quickly to changes in a busy financial service center