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Customer Service Call Center Representative Jobs in Provo, UT

Amicis Global

Call Center Representative

South Jordan, UT · On-site

$15.25 - $19/hr

Title: Customer Support Location: South Jordan, UT Duration: 12+ Months Preference for 1 of the ... College Degree * Previous contact center experience Position Description Client Support Service ...

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All JobsCustomer Service Call Center Representative JobsCustomer Service Call Center Representative Jobs in Provo, UT

Customer Service Call Center Representative information

See Provo, UT salary details

$10

$17

$25

How much do customer service call center representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service call center representative in Provo, UT is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.17 per hour, depending on experience, location, and employer.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What job categories do people searching Customer Service Call Center Representative jobs in Provo, UT look for?

The top searched job categories for Customer Service Call Center Representative jobs in Provo, UT are:

What cities near Provo, UT are hiring for Customer Service Call Center Representative jobs?

Cities near Provo, UT with the most Customer Service Call Center Representative job openings:

Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,519 per year, or $17.1 per hour.

Call Center Representative

Platinum Dental Services Home Office

American Fork, UT

$15 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Description

Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career! 


Why You'll Love Working with Us: 

  • Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week). 
  • 401K Plan: Secure your financial future. 
  • Paid Time Off: Achieve work-life balance with PTO. 
  • Paid Holidays: Enjoy paid holidays throughout the year. 
  • Monthly Performance Bonuses: Rewarding your dedication and success. 

Compensation: 

$15-$18 per hour


About the Role:

Schedule: Flexible schedule options including weekends. 

Platinum Dental is seeking a Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments.


Why Join Platinum Dental?

Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team. 

At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience. 


Ready to Join Our Team? 

If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here. 


Apply Now! 

Requirements

Key Responsibilities:

  • Appointment Scheduling: Contact and schedule appointments for our patients. 
  • Customer Support: Answer incoming calls and assist patients with their concerns. 
  • Efficient Navigation: Navigate through multiple computer programs simultaneously. 

Skills and Qualifications:

  • Computer Proficiency: Strong foundation in computer navigation skills. 
  • Communication Skills: Excellent verbal and written communication skills. 
  • Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline. 
  • Telephone Etiquette: Good telephone etiquette and exceptional customer service skills. 
  • Organizational Skills: Exceptional organizational skills. 
  • Bilingual: Spanish preferred but not required. 

Apply