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Call Center Contract Jobs in Provo, UT (NOW HIRING)

Russell Tobin

Call Center Representative

South Jordan, UT · On-site

$20 - $22/hr

Previous contact center experience is preferred. * Strong communication, problem-solving, and ... Contract duration of 6-12 months with potential for permanent conversion based on performance and ...

Russell Tobin

Call Center Representative

Lehi, UT · On-site

$18 - $19.80/hr

Hybrid contract position based in Lehi, UT. * Monday and Tuesday onsite each week. * Remaining workdays are remote, based on team requirements. Position Overview We are seeking motivated Member ...

IQVIA

Work from Home

Provo, UT · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

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Call Center Contract information

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$10

$16

$23

How much do call center contract jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call center contract in Provo, UT is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.17 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in Provo, UT?

The most popular types of Call Center jobs in Provo, UT are:

What job categories do people searching Call Center Contract jobs in Provo, UT look for?

The top searched job categories for Call Center Contract jobs in Provo, UT are:

What cities near Provo, UT are hiring for Call Center Contract jobs?

Cities near Provo, UT with the most Call Center Contract job openings:

Call Center Contract jobs near you

Call Center Representative

Russell Tobin

South Jordan, UT • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Our client, a leading financial services organization, is looking to hire a Customer Support Representative in South Jordan, UT.


Pay Rate Range: $20–$22/hour W2, depending on experience


Responsibilities:

  • Handle incoming phone calls regarding customer service inquiries and account-related questions.
  • Respond to customer inquiries with a high degree of accuracy and efficiency.
  • Consistently meet established department performance metrics and service-level expectations.
  • Troubleshoot and resolve customer concerns while maintaining a positive customer experience.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Follow established procedures and workflows when addressing customer inquiries.
  • Escalate complex customer concerns to the appropriate team when necessary.
  • Manage multiple customer interactions and priorities in a fast-paced environment.


Requirements:

  • 6 months to 2 years of relevant experience; internships may be considered.
  • Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field is preferred.
  • Recent graduates are encouraged to apply.
  • Experience or internship in banking, financial services, or customer support is highly preferred.
  • Previous contact center experience is preferred.
  • Strong communication, problem-solving, and organizational skills.
  • Strong customer-service orientation and ability to maintain professionalism during customer interactions.
  • Ability to work efficiently in a fast-paced, team-oriented environment.
  • Strong attention to detail and commitment to accuracy.
  • Ability to meet established performance metrics and deadlines.
  • Contract duration of 6–12 months with potential for permanent conversion based on performance and position availability.


Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.


Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.


Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.


Only applicable for San Francisco Candidates**:** Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

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About Russell Tobin

Sourced by ZipRecruiter

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2010

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