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Customer Service Call Center Representative Jobs in Michigan

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires ... Assists customers telephonically and non-telephonically with service and support issues. * Resolves ...

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Veterinary United Call Center Representative Are you passionate about animals and ready to start a ... Provide accurate information about products, services, and company policies * Document customer ...

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Customer Service Call Center Representative information

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Michigan? For Customer Service Call Center Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Call Center Representative jobs in Michigan look for? The top searched job categories for Customer Service Call Center Representative jobs in Michigan are:
What are popular job titles related to Customer Service Call Center Representative jobs in MI? For Customer Service Call Center Representative jobs in MI, the most frequently searched job titles are:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Member Service Representative I-Call Center

Chief Financial Credit Union

Rochester, MI • On-site

$18 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Contact Center Representative I
(Customer Service / Call Center - Banking)
$18-$22 per hour
Full-Time | Communication Center | Credit Union
Chief Financial Credit Union is seeking a friendly and service-driven Contact Center Representative I to join our team.
This role is the first point of contact for our members, assisting with account questions, processing transactions, and helping members navigate Credit Union products and services through phone, chat, and online channels.
If you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to start or grow your career in financial services.
What You'll Do
Answer incoming member inquiries via phone, chat, and online channels
Provide accurate information on accounts, products, and services
Process transactions such as loan payments and account requests
Troubleshoot and resolve member issues with a focus on first-contact resolution
Maintain account security, accuracy, and confidentiality
Identify opportunities to recommend relevant products and services
Escalate complex issues appropriately while maintaining a positive member experience
Collaborate with internal departments to support member needs
What We're Looking For
Strong customer service and communication skills
Ability to multitask in a fast-paced call center environment
Problem-solving mindset with attention to detail
Comfortable using computers and navigating multiple systems
Professional, reliable, and team-oriented attitude
Preferred Experience
Customer service, call center, or contact center experience
Banking, credit union, or financial services experience
Experience handling high call volume or member inquiries
Great Opportunity for Customer Service Professionals
This role is a great fit for candidates with experience in:
Call centers or customer support roles
Retail or hospitality environments
Phone-based customer service
Sales or customer-facing positions
Many successful Contact Center team members come from customer service backgrounds and build long-term careers in financial services.
Career Growth Opportunities
This position is an excellent entry point into our Communication Center.
Opportunities to advance through our Contact Center career path with increasing responsibility and pay.
Team members may grow into roles such as:
Senior Contact Center Representative
Member Service Representative (Branch)
Lending, Operations, or other specialized roles
Compensation & Benefits
We offer a competitive compensation and benefits package, including:
$18-$22 per hour depending on experience
Medical (BCBSM PPO & HMO options) with employer contribution
Dental insurance with employer contribution
Vision coverage
401(k) with employer match
Generous Paid Time Off
Paid Federal Holidays
Professional development opportunities
Supportive, team-oriented work environment
Start Your Career in Financial Services
At Chief Financial Credit Union, our Contact Center team plays a vital role in delivering exceptional service and helping members manage their financial needs.
If you're looking for a role where you can help people, build valuable skills, and grow your career, apply today.
Keywords:
Customer Service Representative, Call Center Representative, Contact Center, Banking Customer Service, Member Support, Financial Services, Account Support, Phone Support

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