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Call Centre Agent Jobs (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

BeloForm Craft

Call Center Agent

Denver, CO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of ...

Red River Credit Union

Call Center Agent

Wake Village, TX · On-site

$14 - $18.25/hr

Call Center Agent Reports To: Call Center Supervisor / Call Center Manager Basic Function: Answers telephone inquiries regarding Credit Union services and member accounts. Resolves problems ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

S&S Mechanical

Call Center Agent

Saint George, UT

$22 - $26/hr

George, UT, is searching for a full-time Call Center Agent to help our HVAC and plumbing repair customers book their service appointments. We understand the importance of having exceptional staff ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

S&S Mechanical

Call Center Agent

Saint George, UT · On-site

$22 - $26/hr

George, UT, is searching for a full-time Call Center Agent to help our HVAC and plumbing repair customers book their service appointments. We understand the importance of having exceptional staff ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

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Call Centre Agent information

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$10

$17

$25

How much do call centre agent jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for call centre agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Call Centre Agent vs Customer Service Representative?

AspectCall Centre AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in communication skillsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, inbound/outbound call operationsOffice settings, retail, or online support channels
Employer & IndustryTelecommunications, finance, retail, techRetail, banking, healthcare, tech
Common Search & ComparisonYesYes

Both roles involve assisting customers, but Call Centre Agents primarily handle inbound or outbound calls in call centers, focusing on telecommunication or sales. Customer Service Representatives may work in various settings, including retail or online support, providing assistance through multiple channels. While their skills overlap, Call Centre Agents often work in dedicated call environments, whereas Customer Service Reps may have broader responsibilities across different platforms.

What are some common challenges faced by Call Centre Agents, and how can they be managed effectively?

Call Centre Agents often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to new processes or technologies. Managing these challenges involves strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide extensive training, scripts, and support from supervisors to help agents handle tough situations. Additionally, teamwork and regular feedback sessions can make it easier to share best practices and maintain a positive work environment.

What are the key skills and qualifications needed to thrive as a Call Centre Agent, and why are they important?

To thrive as a Call Centre Agent, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and basic computer applications is often required. Patience, active listening, and resilience under pressure are standout soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and the ability to handle high call volumes effectively.

How to make 25 dollars an hour online?

A call centre agent can earn $25 an hour online by working for companies that offer remote customer service roles, which often require good communication skills and familiarity with call center software. These positions typically pay hourly and may require specific training or certifications. Building experience and skills in sales, technical support, or specialized customer service can help increase earning potential to this level.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level agent positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Centre Agents?

Call Centre Agents are professionals who handle incoming or outgoing customer calls for a business or organization. They provide support, answer questions, resolve customer issues, and may also perform tasks such as taking orders, processing payments, or conducting surveys. These agents often use specialized computer systems to access information and record interactions. Strong communication skills, patience, and problem-solving abilities are essential for this role. Call Centre Agents can work in a variety of industries, including telecommunications, finance, healthcare, and retail.

How can I become a call center agent?

To become a call center agent, you typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with computer systems or call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are also important for success in this role.

What jobs pay 4000 a week without a degree?

A Call Centre Agent typically does not earn $4,000 a week without significant experience or bonuses, as most roles in customer service pay lower wages. High-paying jobs that can reach this level without a degree are rare and often involve sales, real estate, or specialized trades, but they usually require strong skills, certifications, or a proven track record. Most roles offering such high weekly pay are either entrepreneurial or commission-based positions.
More about Call Centre Agent jobs
What cities are hiring for Call Centre Agent jobs? Cities with the most Call Centre Agent job openings:
What states have the most Call Centre Agent jobs? States with the most job openings for Call Centre Agent jobs include:
Call Centre Agent jobs near you
Infographic showing various Call Centre Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Agent

Call Center Agent

Independent Living Systems

Miami, FL • On-site

$14.25 - $19/hr

Full-time

Re-posted 25 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Call Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member inquiries in a professional, courteous, and empathetic manner.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.


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