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Call Centre Agent Jobs (NOW HIRING)

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Marketing Consultancy Lab

Call Center Agent

Atlanta, GA

$20.50 - $26.35/hr

Call Center Agent Location:Atlanta, GA Job Type: Full-time Note On-campus work in Atlanta, GA About Us: We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a ...

Marketing Consultancy Lab

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location:Atlanta, GA Job Type: Full-time Note On-campus work in Atlanta, GA About Us: We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

BeloForm Craft

Call Center Agent

Denver, CO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of ...

E-Solutions

Call Center Agent

South Charleston, WV · On-site

$13 - $17.25/hr

Call Center Agent Skills: Consumer customers, Sales, Calling, Bulk calling, Retaining customer Experience: 12+ Month Location: Charleston, WV We are hiring Call Center Agent with the following ...

Alphabe Insight

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Alphabe Insight

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

GSG

Call Center Agent

Minneapolis, MN · On-site

$15.75 - $20.50/hr

Call Center Agent Minneapolis, Minnesota, United States About the Job Are you a people person with a talent for communication? We're looking for Call Center Agents to join our inbound support team ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call ...

Scott Merrick

Call Center Agent - Fully Remote W2 Contract

$15.25 - $20.25/hr

Call Center Agent - Fully Remote W2 Contract Atlanta, Georgia, United States Or refer someone Job Openings Call Center Agent - Fully Remote W2 Contract About the Job Call Center Agent - Fully Remote ...

Milan Institute

Call Center Agent

$15.25 - $20.25/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries ...

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All JobsCall Centre Agent Jobs

Call Centre Agent information

See salary details

$10

$17

$25

How much do call centre agent jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for call centre agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Call Centre Agent vs Customer Service Representative?

AspectCall Centre AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in communication skillsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, inbound/outbound call operationsOffice settings, retail, or online support channels
Employer & IndustryTelecommunications, finance, retail, techRetail, banking, healthcare, tech
Common Search & ComparisonYesYes

Both roles involve assisting customers, but Call Centre Agents primarily handle inbound or outbound calls in call centers, focusing on telecommunication or sales. Customer Service Representatives may work in various settings, including retail or online support, providing assistance through multiple channels. While their skills overlap, Call Centre Agents often work in dedicated call environments, whereas Customer Service Reps may have broader responsibilities across different platforms.

What are some common challenges faced by Call Centre Agents, and how can they be managed effectively?

Call Centre Agents often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to new processes or technologies. Managing these challenges involves strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide extensive training, scripts, and support from supervisors to help agents handle tough situations. Additionally, teamwork and regular feedback sessions can make it easier to share best practices and maintain a positive work environment.

What does a call centre agent do?

A call centre agent handles customer inquiries, provides information, and resolves issues over phone or online channels. They use communication skills and may utilize customer service software to assist clients efficiently and professionally.

What are the key skills and qualifications needed to thrive as a Call Centre Agent, and why are they important?

To thrive as a Call Centre Agent, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and basic computer applications is often required. Patience, active listening, and resilience under pressure are standout soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and the ability to handle high call volumes effectively.

Which call center pays the most?

The highest-paying call center jobs are often found in industries like technology, finance, and healthcare, where agents may earn higher base salaries and bonuses. Factors such as experience, certifications, and the complexity of customer issues can also influence pay rates in call centers.

What job makes $10,000 a month without a degree?

A call centre agent typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries. Most roles with such earnings usually require advanced skills, certifications, or management responsibilities, and are less common in entry-level call centre positions.

What are Call Centre Agents?

Call Centre Agents are professionals who handle incoming or outgoing customer calls for a business or organization. They provide support, answer questions, resolve customer issues, and may also perform tasks such as taking orders, processing payments, or conducting surveys. These agents often use specialized computer systems to access information and record interactions. Strong communication skills, patience, and problem-solving abilities are essential for this role. Call Centre Agents can work in a variety of industries, including telecommunications, finance, healthcare, and retail.

How do you get hired in a call center?

To get hired as a call centre agent, candidates typically need a high school diploma or equivalent, good communication skills, and basic computer proficiency. Employers often require completing an application, passing a skills assessment or interview, and may provide training on specific call center software or procedures.
More about Call Centre Agent jobs
What cities are hiring for Call Centre Agent jobs? Cities with the most Call Centre Agent job openings:
What states have the most Call Centre Agent jobs? States with the most job openings for Call Centre Agent jobs include:
What job categories do people searching Call Centre Agent jobs look for? The top searched job categories for Call Centre Agent jobs are:
Call Centre Agent jobs near you
Infographic showing various Call Centre Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, and 7% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Agent

Call Center Agent

Independent Living Systems LLC

Miami, FL • On-site

$14.25 - $19/hr

Other

Posted 3 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Call Center Agent

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Call Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member inquiries in a professional, courteous, and empathetic manner.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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