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Customer Care Representative Jobs (NOW HIRING)

Oliver, Inc.

Customer Care Representative

Caledonia, MI

$15.25 - $21/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Oliver, Inc.

Customer Care Representative

Trevose, PA

$15 - $20.50/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Atlantic Group

Customer Care Representative

Lenexa, KS · On-site

$17/hr

Salary: $17.00 Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering ...

QNBT

Customer Care Rep

Augusta, GA · On-site

$15 - $20.50/hr

Customer Care Representative The Customer Care Representative is responsible for ensuring a consistent, positive, and valuable experience for both our external and internal (employees) customers.

HireBoost

Customer Care Representative

$1.0K - $1.2K/mo

Customer Care Representative This is a remote position. About the Company Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and ...

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How much do customer care representative jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Customer Care Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives that can increase earnings, but reaching this level typically requires consistent effort, excellent customer service skills, and possibly working overtime or multiple shifts.

What is a Customer Care Representative?

A Customer Care Representative is a professional responsible for assisting customers with inquiries, complaints, or issues related to a company's products or services. They communicate with customers via phone, email, chat, or in person to provide information, resolve problems, and ensure customer satisfaction. Their duties often include answering questions, processing orders or returns, and documenting customer interactions. Customer Care Representatives play a key role in maintaining positive relationships between a company and its clients.

What are the duties of a customer care representative?

A customer care representative handles customer inquiries, provides information about products or services, resolves complaints, and offers support through phone, email, or chat. They often use customer service software and require good communication and problem-solving skills to ensure customer satisfaction.

How much does Amazon remote customer service pay?

Amazon remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance-based incentives.

What challenges might a Customer Care Representative face when handling difficult customer interactions, and how are these typically managed?

Customer Care Representatives often encounter challenging situations, such as handling upset or frustrated customers. These situations require patience, active listening, and effective communication to resolve issues and maintain customer satisfaction. Most organizations provide training and support resources, such as escalation procedures and team leads, to help representatives manage these interactions professionally. Additionally, regular team meetings and feedback sessions are common, offering representatives opportunities to share experiences and strategies for improvement.

What jobs pay 4000 a week without a degree?

Customer Care Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort.

What are the key skills and qualifications needed to thrive as a Customer Care Representative, and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help you connect with customers and resolve their issues effectively. These skills and qualities are crucial for delivering outstanding customer experiences and maintaining company reputation.
More about Customer Care Representative jobs
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Customer Care Representative jobs near you
Infographic showing various Customer Care Representative job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 22% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Care Representative/Sr. Customer Care Representative

Customer Care Representative/Sr. Customer Care Representative

Exchange Bank

Santa Rosa, CA • On-site

$20.40 - $26.20/hr

Full-time

Posted 21 days ago

Job description

This position is scheduled 38 hours per week. The work schedule is 9:00am to 6:00pm On Monday, Tuesday, Thursday, Friday and 8:30am to 2:30pm on Saturday. Work Schedule is subject to change based on business needs of the Bank. 

ESSENTIAL FUNCTIONS:

Customer Care Representative:

Customer Service: 70%

  • Answer incoming phone calls and transfer calls to appropriate person.
  • Answer general to complex customer inquiries regarding accounts, Bank products and information.
  • Exercise discretion in authorizing minor financial adjustments; waive fees, raise debit card limits, etc.
  • Initiate input for fund transfers, stop payments, account maintenance, corrections, address changes, and check orders, following all Bank policies and procedures.
  • Solve customer problems ranging from simple to complex and resolve complaints.  
  • Interview customers regarding ATM/debit card transactions reported as fraudulent and work with third party processor to prepare and file Reg E claims.
  • Provide Online Banking support by assisting customers with log on problems, password resets, browser issues, navigation and education, and bill pay questions.
  • Perform research to provide answers and alternatives for customer while maintaining bank standards and policies.
  • Open new customer accounts.
  • Order new checks for customer accounts.
  • Order new ATM/DEBIT cards and cancel cards lost, stolen or with fraudulent activity.
  • Interview customers and complete loan applications.
  • Quote rates and terms to customers on consumer loans.
  • Answer customer inquiries regarding loans.

Sales: 20%

  • Determine financial needs of customers and offer appropriate products.
  • Cross-sell products and services to achieve individual goals.
  • Follow-up with customers to ensure satisfaction and cross-sell additional products.
  • Market and actively promote Bank products through community events.
  •  Refer customers to other Bank departments for additional financial service products.
  • Work with other departments to successfully to complete the sales cycle.

Non-Essential Functions: 10%

  • Perform other duties as assigned.

Senior Customer Care Representative:

Performs all duties listed above with the addition of the following:

Customer Service: 55%

  •  Proactively solve complex problems and provide timely resolution.
  • Resolve complex customer complaints and handle escalated issues and customer calls when needed.
  • Participate in pilot groups for testing software applications and reviewing Bank procedures.
  • Raise VIP limits on Debit cards.

Sales: 20%

Training Support: 15%

  • Train and support Customer Care Representative with complex problem resolution.
  • Direct Customer Care Representative to appropriate resource material to answer questions.
  • Train and monitor new employees in Peer Mentoring program, including answering new employees’ questions, reviewing milestones, coaching through difficult issues, reviewing work assignments, communicating product knowledge and advising Manager on new employees’ progress.

Non-Essential Functions: 10%

  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

 MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

Customer Care Representative:

  • Knowledge of modern office administration methods and procedures.
  • Skills operating a personal computer including word processing, spreadsheet, presentation, and account management software.
  • Proficient in basic mathematics.
  • Ability to complete New Employee test with a 90% or better within 3 months of hire.

Senior Customer Care Representative:

  • Thorough knowledge of Bank software applications such as Decision Pro and Desktop.
  • Ability to complete Senior Customer Care Representative test with a 90% or better.

Physical Requirements:

  • Ability to stand, bend, stoop, sit, walk, twist and turn.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to use a computer keyboard and calculator.
  • Work environment is indoors, majority of the time is spent sitting at a desk.

Education and Experience:

Customer Care Representative:

A combination of education and experience equivalent to a high school diploma and knowledge typically gained through a minimum of one year customer service, call center, banking or retail sales experience.

Senior Customer Care Representative:

A combination of education and experience equivalent to a high school diploma and knowledge typically gained through a minimum of two years experience as a Customer Care Representative.

Compensation

The hiring range for this position is $20.40 to $26.20 per hour. The compensation offered will fall within this range commensurate with the candidate's applicable experience, education and skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

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