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Customer Care Representative Jobs (NOW HIRING)

HRSD

Customer Care Representative

Virginia Beach, VA · On-site

$44K - $57K/yr

Description Job Title Customer Care Representative Location Virginia Beach, VA, US Organization Name Customer Care Center Work Schedule and Other Information HRSD seeks (2) energetic, flexible, and ...

HRSD

Customer Care Representative

Virginia Beach, VA

$14.25 - $19.25/hr

Description Job Title Customer Care Representative Location Virginia Beach, VA, US Organization Name Customer Care Center Work Schedule and Other Information HRSD seeks (1) part-time energetic ...

HRSD

Customer Care Representative

Virginia Beach, VA · On-site

$23.29 - $30.42/hr

Description Job Title Customer Care Representative Location Virginia Beach, VA, US Organization Name Customer Care Center Work Schedule and Other Information HRSD seeks (1) part-time energetic ...

Oliver, Inc.

Customer Care Representative

Trevose, PA · On-site

$15 - $20.50/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Tokio Marine HCC

Customer Care Representative

Columbia, MO · On-site

$24 - $28/hr

Customer Care Representative As a Customer Care Representative, you will be the first point of contact for current clients. Customer Care Representatives support clients through a variety of methods ...

Oliver, Inc.

Customer Care Representative

Caledonia, MI · On-site

$15.25 - $21/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Atlantic Group

Customer Care Representative

Lenexa, KS · On-site

$17/hr

Salary: $17.00 Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering ...

Tokio Marine HCC

Customer Care Representative

Columbia, MO · On-site

$24 - $28/hr

Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience ...

Sage Surfaces

Customer Care Rep

Conroe, TX

$13.75 - $18.50/hr

Customer Care Rep in Conroe, TX! Why You'll Love This Role: This full-time office position offers a competitive salary commensurate with experience , as well as a comprehensive benefits package ...

Tmhcc

Customer Care Representative

Columbia, MO

$28/hr

Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience ...

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Customer Care Representative information

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How much do customer care representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Care Representative?

A Customer Care Representative is a professional responsible for assisting customers with inquiries, complaints, or issues related to a company's products or services. They communicate with customers via phone, email, chat, or in person to provide information, resolve problems, and ensure customer satisfaction. Their duties often include answering questions, processing orders or returns, and documenting customer interactions. Customer Care Representatives play a key role in maintaining positive relationships between a company and its clients.

What challenges might a Customer Care Representative face when handling difficult customer interactions, and how are these typically managed?

Customer Care Representatives often encounter challenging situations, such as handling upset or frustrated customers. These situations require patience, active listening, and effective communication to resolve issues and maintain customer satisfaction. Most organizations provide training and support resources, such as escalation procedures and team leads, to help representatives manage these interactions professionally. Additionally, regular team meetings and feedback sessions are common, offering representatives opportunities to share experiences and strategies for improvement.

What are the key skills and qualifications needed to thrive as a Customer Care Representative, and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help you connect with customers and resolve their issues effectively. These skills and qualities are crucial for delivering outstanding customer experiences and maintaining company reputation.
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Customer Care Representative jobs near you
Infographic showing various Customer Care Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 45% Full Time, 52% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Representative

HRSD

Virginia Beach, VA • On-site

$44K - $57K/yr

Full-time

Posted 6 days ago

Job description

Description
Job Title Customer Care Representative Location Virginia Beach, VA, US Organization Name Customer Care Center Work Schedule and Other Information HRSD seeks (2) energetic, flexible, and team-focused Customer Care Representatives for the Contact Center. Normal business hours: Monday through Friday, 7:45 AM - 5:15 PM; Closed on holidays. Contact Center Representatives will work in-office for training and transition to work remotely from home thereafter. HRSD business needs are subject to change and will dictate the work location. Contact Center Representatives will handle daily phone, email, and chat interactions with customers to review accounts, payments, billing, and general customer service questions. Brief Description Under broad guidance, the Customer Care Representative is responsible for supporting the Contact Center by handling daily continuous phone, email, and chat interactions with customers to review accounts, payments, billing, and general customer inquiries. Customer Care Representatives handle 15,000-18,000 customer interactions monthly to deliver information to ~500,000 HRSD customers. Detailed Description Click to review the complete job description.
[Right click and select Open in New Window]
Job Requirements
Education
Required
• High school diploma or GED equivalent
Experience
Required
• 2-3 years general office operations
• 2-3 years customer service
Desired
• 2 years in contact center, utility billing, accounts receivable or comparable work environment
Licenses and Certifications Requirements
• n/a
Additional Details
HRSD is committed to being an equal opportunity employer. HRSD does not discriminate against individuals in employment on the basis of race, sex, including sexual orientation, pregnancy, religion, color, national origin, age, disability, military or veteran status, genetic information, engaging in protected activity or any additional protected characteristics recognized by federal, state and local law.
HRSD is a Drug Free Workplace.
How To Apply
External applicants should apply online using the iRecruitment site.
HRSD employees must apply by logging in to the ERP and using their Employee Self-Service responsibility.
Minimum Salary 44045.25 Maximum Salary 57469.06 Currency USD External End Date 19-Jun-2026

About HRSD

Sourced by ZipRecruiter

Industry

Utilities

Company size

501 - 1,000 Employees

Headquarters location

Virginia Beach, VA, US

Year founded

1940

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