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Customer Care Representative Jobs (NOW HIRING)

TTEC

Customer Care Representative

Melbourne, FL · On-site

$14/hr

Customer Care Representative Apply now Save jobSaved job Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Care ...

FLAVOR & FRAGRANCE

Customer Care Representative

Mahwah, NJ · On-site

$50K - $60K/yr

The Customer Care Representative provides high-quality customer service while managing complex orders in a custom manufacturing environment. This role requires strong attention to detail, accuracy ...

Percepta

Customer Care Representative

Melbourne, FL

$14/hr

Customer Care Representative (04DBE) US-FL- MelbourneDescription Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a ...

The Bugman

Customer Care Representative

Anaheim, CA · On-site

$19 - $21/hr

Position Overview As a Customer Care Representative you will be our customers main point of contact. Ideal applicants will be friendly, professional, engaging, and dedicated to providing our ...

the bugman

Customer Care Representative

Anaheim, CA

$19 - $21/hr

Position Overview As a Customer Care Representative you will be our customers main point of contact. Ideal applicants will be friendly, professional, engaging, and dedicated to providing our ...

FLAVOR & FRAGRANCE

Customer Care Representative

Mahwah, NJ · On-site

$50K - $60K/yr

The Customer Care Representative provides high-quality customer service while managing complex orders in a custom manufacturing environment. This role requires strong attention to detail, accuracy ...

the bugman

Customer Care Representative

Anaheim, CA · On-site

$19 - $21/hr

Position Overview As a Customer Care Representative you will be our customers main point of contact. Ideal applicants will be friendly, professional, engaging, and dedicated to providing our ...

Ken Garff Automotive Group

$25/hr

In Person Customer Care Representative Full-Time | $25.00 an hour Overview United Fleet Management is seeking a detail-oriented, customer-focused Sales Customer Care Representative to join our ...

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Customer Care Representative information

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How much do customer care representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer care representative?

A Customer Care Representative is a professional responsible for assisting customers with inquiries, complaints, or issues related to a company's products or services. They communicate with customers via phone, email, chat, or in person to provide information, resolve problems, and ensure customer satisfaction. Their duties often include answering questions, processing orders or returns, and documenting customer interactions. Customer Care Representatives play a key role in maintaining positive relationships between a company and its clients.

What are the key skills and qualifications needed to thrive as a customer care representative, and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help you connect with customers and resolve their issues effectively. These skills and qualities are crucial for delivering outstanding customer experiences and maintaining company reputation.

What challenges might a customer care representative face when handling difficult customer interactions, and how are these typically managed?

Customer Care Representatives often encounter challenging situations, such as handling upset or frustrated customers. These situations require patience, active listening, and effective communication to resolve issues and maintain customer satisfaction. Most organizations provide training and support resources, such as escalation procedures and team leads, to help representatives manage these interactions professionally. Additionally, regular team meetings and feedback sessions are common, offering representatives opportunities to share experiences and strategies for improvement.

Is remote customer care representative a stressful job?

A remote customer care representative role can be stressful due to high call volumes, handling difficult customers, and meeting performance metrics. However, stress levels vary based on individual skills, workload, and support systems in place, with some finding remote work more flexible and manageable.
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Customer Care Representative jobs near you
Infographic showing various Customer Care Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Representative

Server Products Inc

Richfield, WI • On-site

$16 - $21.50/hr

Full-time

Posted 18 days ago

Job description

Corporate Overview

Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever.

The Opportunity

The Customer Care Representative will serve as the primary point of contact between our customers and internal departments. They are responsible for providing a seamless customer experience by providing support throughout the entire order process. The Customer Care Representative will play a proactive role in using product knowledge to help the customer select the right equipment for their menu and application.

Essential Duties and Responsibilities

  • Enters all required information into the computerized systems, ensuring accuracy and timeliness (i.e., order entry, repair orders, CRM, EDI, Amazon, auto quote etc.)
  • Serve as the frontline contact for customer inquiries via incoming calls, emails or live chats providing both domestic and international customers with accurate information on products, availability, lead time, pricing, order status, etc.
  • Coordinate with cross-functional teams to ensure on-time delivery and issue resolutions
  • Knowledgeable on Server international and domestic equipment in all product categories; knowledge base to include equipment’s features and benefits as well as basic maintenance and problem troubleshooting
  • Writes detailed and accurate non-conformance reports (NCR’s)
  • Process customer credit card payments through PayPal
  • Manage freight quotes with customer and shipping department
  • Actively participates in team meetings and completes required reports including planned orders, past due orders, order lead time and any other reports as needed by proactively sharing information for discussion
  • Performs other duties or responsibilities as requested or required

Requirements

  • High School diploma. Associate's degree is preferred
  • Minimum of 1 year of customer care experience
  • Excellent written and verbal communication skills
  • Proven ability to resolve customer issues using empathy, patience, and listening skills
  • Strong desire to assist customers with questions and provide feedback in a timely manner
  • Demonstrated planning, organization, critical thinking and follow-through skills

Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid, job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.