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Bilingual Customer Care Representative Jobs (NOW HIRING)

Assurant, Inc

Bilingual Customer Care Representative

$16.23 - $27.75/hr

Bilingual Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may include evenings and weekends Compensation: Competitive pay + shift differentials for nights ...

Assurant

Bilingual Customer Care Representative

$16.23 - $27.75/hr

Bilingual Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may include evenings and weekends Compensation: Competitive pay + shift differentials for nights ...

Amplifon

BILINGUAL Customer Care Representative

Waco, TX · On-site

$16/hr

Customer Care Representative We are seeking a Customer Care Representative who is ready to join an ... Bilingual in Spanish and English. * 1+ years of experience in a call center environment, high ...

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Bilingual Customer Care Representative information

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How much do bilingual customer care representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for bilingual customer care representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual customer care representative?

A Bilingual Customer Care Representative is a professional who assists customers in two or more languages, helping resolve inquiries, issues, or complaints about a company’s products or services. They serve as the main point of contact for customers and are responsible for ensuring clear communication, providing information, and delivering solutions efficiently. Their bilingual skills enable them to support a diverse customer base and enhance customer satisfaction for organizations that serve multilingual communities.

What are the key skills and qualifications needed to thrive as a bilingual customer care representative?

To thrive as a Bilingual Customer Care Representative, you need fluency in two or more languages, strong customer service skills, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic office applications is often required. Exceptional communication, patience, and cultural sensitivity set high performers apart in this role. These abilities ensure effective support for diverse customers, leading to increased satisfaction and loyalty.

How does being bilingual enhance collaboration and problem-solving in a customer care representative role?

As a Bilingual Customer Care Representative, your language skills enable you to communicate effectively with a broader range of customers and colleagues, often serving as a bridge between teams and clients who speak different languages. This not only helps resolve customer issues more efficiently but also fosters a more inclusive and supportive team environment. Your bilingual abilities can also position you to handle complex or escalated cases where cultural sensitivity and clear communication are crucial. Collaborating with teammates from various departments, you’ll often provide insights that improve service processes and customer satisfaction.

What is the difference between Bilingual Customer Care Representative vs Bilingual Call Center Agent?

AspectBilingual Customer Care RepresentativeBilingual Call Center Agent
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or equivalent; bilingual proficiency
Work EnvironmentCustomer service settings, offices, remoteCall centers, customer support centers, remote
Employer & IndustryRetail, telecom, healthcare, financeTelecom, tech support, retail, banking
Search & Comparison IntentCustomer service roles requiring bilingual skillsCall center roles with bilingual communication

Both roles involve assisting customers in multiple languages, often in similar industries. The main difference is that a Bilingual Customer Care Representative may handle a broader range of customer issues across various channels, while a Bilingual Call Center Agent primarily focuses on inbound or outbound calls within a call center environment.

What cities are hiring for Bilingual Customer Care Representative jobs?

Cities with the most Bilingual Customer Care Representative job openings:

What states have the most Bilingual Customer Care Representative jobs?

States with the most job openings for Bilingual Customer Care Representative jobs include:

Bilingual Customer Care Representative jobs near you
Infographic showing various Bilingual Customer Care Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Care Representative

JM Family

Saint Louis, MO • On-site

$15 - $19/hr

Other

Re-posted 17 days ago

Job description

Bilingual Customer Care Representative

Southeast Toyota Finance, a subsidiary of JM Family Enterprises, is seeking Bilingual Customer Care Representatives to provide high-quality, phone-based support to customers. This role is responsible for handling inbound calls, resolving account-related inquiries, and delivering a professional and positive customer experience in a fast-paced, high-volume contact center environment. Successful candidates are clear communicators who can navigate multiple systems while maintaining accuracy and compliance.

Key Responsibilities
  • Handle inbound customer calls using a dialer system to address account questions and service needs
  • Clearly and accurately explain auto finance information to customers in a professional manner
  • Research, resolve, and document customer inquiries and issues using internal systems
  • Accurately calculate and communicate payoffs, extension fees, rewrites, and quotes
  • Prepare and send professional written correspondence when required
  • Navigate multiple systems and screens simultaneously to support efficient call handling
  • Meet established quality, productivity, and compliance standards
  • Demonstrate sound judgment, empathy, and professionalism in all customer interactions
Qualifications
  • Clear, confident, and professional verbal and written communication skills
  • Proficiency with PC applications, including data entry and navigating multiple systems and dual screens
  • Ability to work effectively in a high-volume, metrics-driven customer service environment
  • Strong attention to detail and accuracy, particularly when handling financial information
  • Ability to multitask, manage time effectively, and work independently
  • Prior customer service experience preferred
  • Knowledge of retail or lease auto finance is a plus
  • Bilingual proficiency in Spanish and English REQUIRED

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