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Customer Services Representative Jobs (NOW HIRING)

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Customer Services Representative

Tullahoma, TN

$13.75 - $18.75/hr

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing ...

Circle K

Customer Services Representative

Chatsworth, GA

$14.25 - $19.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Services Representative

Dalton, GA

$14.25 - $19.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Services Representative

Calhoun, GA · On-site

$14 - $19.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Services Representative

Griffin, GA

$13.50 - $18.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Services Representative

Rome, GA

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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How much do customer services representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer services representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are customer services representatives?

Customer services representatives are professionals who interact with customers on behalf of an organization to address inquiries, resolve complaints, and provide information about products or services. They typically communicate with customers via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their responsibilities often include handling orders, processing returns, and troubleshooting issues. Strong communication, problem-solving skills, and patience are important qualities for this role.

What are some common challenges Customer Services Representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

What are the key skills and qualifications needed to thrive as a Customer Services Representative, and why are they important?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.
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Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Services Representative

Customer Services Representative

Profile Products LLC

Buffalo Grove, IL • On-site

CA$55K - CA$65K/yr

Full-time

Posted 6 days ago

Job description

The Customer Service Representative is responsible for processing orders, making modifications, and escalating complaints and customer inquiries across several communication channels. You are a key point of contact for our external customers and internal sales team as well as providing key customer information to other functions within the group. The focus of this position is to provide best-in-class service to our customers, satisfying their needs while balancing the goals and objectives set forth by our organization.

Duties and Responsibilities
  • The Customer Service Representative will maintain a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries with updated information regarding deliveries or changes in an efficient and professional manner.
  • Communicating with customers through various channels advising of both positive and unfortunate news.
  • Plan and proactively maintain customers who have order cadence patterns
  • Acknowledge track and resolve customer complaints.
  • Open accounts for new customers by securing all relevant information.
  • Knowing our products inside and out so that you can assist with customer inquiries.
  • Accurately process orders, credits, RMA’s invoices and all other related processes.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Escalate complex customer issues to other department members and/or manager for assistance as needed.
  • Providing feedback on the efficiency of the customer service process
  • The Customer Service Representative ensures customer satisfaction and provide professional customer support.
  • Other duties as assigned

Essential Qualifications
  • The Customer Service Representative has knowledge of customer service principles
  • Strong organizational skills
  • Exceptional time management and comprehension skills
  • Excellent verbal and written communication abilities
  • The ability to remain calm in a fast paced, high-volume environment
  • Solid computer skills / report and customer documentation
  • Experience with a CRM asset
  • J.D. Edwards experience preferred or MRP knowledge
  • Strong work ethic

Education and Experience
  • OSSD
  • Post Secondary Education preferred - business or operations related
  • At least 3 years’ experience in customer service
  • Customer Service experience in a manufacturing/industrial setting considered an asset
  • J.D. Edwards experience or MRP knowledge considered an asset

Language Skills:

  • Ability to read, write, and speak English.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of the Customer Service Representative, the employee is regularly required to talk or listen.
  • Required to stand, walk, and use hands to fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch, climb or crawl.
  • Ability to lift and/or move up to 20 pounds.
  • The individual possesses fine hand manipulation (keyboarding) skills.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office setting with occasional exposure to a manufacturing environment
  • This role routinely uses standard office equipment such as a computer, phone, printer/scanner, and filing cabinets.
  • Hands-on engagement with co-workers, leaders, and internal teams