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Customer Services Representative Jobs in Indiana

Cosentino

$23 - $25/hr

As a Customer Services Representative, you will be handling different responsibilities: * Responsible for developing and maintaining customer relationships by handling different operative ...

Do it Best

Customer Service Representative

Fort Wayne, IN · On-site

$14.75 - $20/hr

Customer Service Representative Location: Fort Wayne, IN, Onsite Level: Hourly Reports to: Member ... Services Representative, Responsibilities include: * Participate in phone support rotation / group ...

New

Radial Inc.

Client Services Representative

Avon, IN · On-site

$52K - $89K/yr

The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. Will manage day-to-day communications between assigned client groups and Radial for all fulfillment ...

OSMC

Patient Services Representative

Elkhart, IN · On-site

$16.50 - $21/hr

... customer service and efficient administrative support. The Patient Services Representative is ... responsible for patient registration, appointment scheduling, insurance verification, payment ...

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Customer Services Representative information

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How much do customer services representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer services representative in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer services representative?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.

What are some common challenges customer services representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

How to get hired as a customer services representative?

To get hired as a customer services representative, candidates should have strong communication and problem-solving skills, relevant experience, and a good understanding of customer service tools like CRM software. A high school diploma or equivalent is typically required, and some employers may prefer or require additional certifications or training. Preparing a professional resume and practicing interview skills can improve chances of securing a position in this field.

Is remote customer services representative a stressful job?

A remote customer services representative role can be stressful due to handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, working remotely may reduce some workplace stressors like commuting and office distractions, and success often depends on communication skills and stress management techniques.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good interpersonal and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Customer Services Representative jobs in Indiana?

For Customer Services Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Services Representative jobs in Indiana look for?

The top searched job categories for Customer Services Representative jobs in Indiana are:

What cities in Indiana are hiring for Customer Services Representative jobs?

Cities in Indiana with the most Customer Services Representative job openings:

What are popular job titles related to Customer Services Representative jobs in IN?

For Customer Services Representative jobs in IN, the most frequently searched job titles are:

Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Member Services Representative

Indianapolis, IN • On-site

SIHO Insurance Services
Insurance Services • 51 - 200 employees
Learn more about SIHO Insurance Servicesexternal

Other

Re-posted 8 days ago

Job description

Member Services Representative

Hot Job

Indianapolis, IN 46256

Overview

Travel Percentage No Travel Category Insurance

Description

Job Title: Member Services Representative Reports To: Manager, Member Services Locations: Indianapolis, IN and Columbus, IN Not open to remote candidates at this time

SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this position is to respond to member's and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position reporting to the Manager of Member Services.

Brief Description of Duties:

  • Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
  • Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
  • Record details of inquiries, comments, complaints, and transactions.
  • Escalate unresolved and pending customer grievances.
  • Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
  • Strive for first call resolution while demonstrating SIHO's dedication to proactively work to resolve members questions and concerns.
  • Work with partners in other departments, or to Doctors' offices to help resolve a customer concern.
  • Support your teammates as business needs require to ensure we are meeting the needs of our customers.
  • Performs other relevant duties deemed necessary to achieve department and company-wide goals.

Traits we are looking for:

  • Trustworthy
  • Empathic
  • Proactive
  • Compassionate
  • Good Listener
  • Problem Solver
  • Communicator
  • Patient
  • Personable & Collaborative

Minimum Skills Requirement:

  • Possess a passion for customer service
  • Excellent communications (oral and written) and strong listening skills
  • Experience in healthcare is preferred, but not required
  • General knowledge and understanding of health insurance
  • This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
  • Ability to maintain attendance to support required quality and quantity of work

Apply