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Customer Service Representative 3 Jobs (NOW HIRING)

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

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Customer Service Representative 3 information

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How much do customer service representative 3 jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer service representative 3 in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What are Customer Service Representative 3s?

Customer Service Representative 3s are experienced professionals who handle complex customer inquiries, complaints, and service issues, often serving as escalation points within customer service teams. They typically possess advanced product knowledge, problem-solving skills, and may assist in training or mentoring junior representatives. Their role is essential for ensuring high-quality service, resolving difficult cases, and maintaining customer satisfaction. Depending on the company, they may also have additional responsibilities, such as process improvement or quality assurance.

How does a Customer Service Representative 3 typically collaborate with other departments to resolve complex customer issues?

As a Customer Service Representative 3, you often handle escalated or more complex customer inquiries that require coordination with other teams, such as technical support, billing, or product management. Effective communication and relationship-building skills are essential, as you may need to gather information, relay customer feedback, and advocate on behalf of the customer to ensure a swift resolution. Regular meetings or case discussions with colleagues from various departments are common, and your ability to bridge gaps between teams can significantly enhance the customer experience and streamline internal processes.

What is the difference between Customer Service Representative 3 vs Customer Service Representative 2?

AspectCustomer Service Representative 3Customer Service Representative 2
CredentialsHigh school diploma or equivalent; experience in customer service; possibly specialized trainingHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, or corporate offices; handling complex customer issuesCall centers, retail, or support desks; handling basic customer inquiries
Employer UsageUsed in industries like retail, telecom, and finance for experienced repsCommonly used for entry-level or less experienced customer service roles

The main difference between Customer Service Representative 3 and Customer Service Representative 2 lies in experience and complexity of tasks. Customer Service Representative 3 typically handles more complex issues, requires more experience, and may have specialized training, whereas Customer Service Representative 2 is often an entry-level role focused on basic customer inquiries.

What is the job description of a CSR 3?

A Customer Service Representative 3 (CSR 3) typically handles complex customer inquiries, resolves escalated issues, and provides advanced support to ensure customer satisfaction. They often utilize customer relationship management (CRM) tools, follow company policies, and may mentor lower-level representatives. The role requires strong communication skills, problem-solving abilities, and experience in customer service environments.

What does a level 3 job mean?

A level 3 Customer Service Representative typically indicates an advanced position with greater responsibilities, such as handling complex customer issues, mentoring lower-level staff, and requiring more experience or specialized skills. It often involves working independently and may require familiarity with specific tools or systems used in customer support.

What are the top 3 skills of a customer service agent?

A Customer Service Representative 3 needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle challenging situations calmly. Additionally, familiarity with customer service tools and a good understanding of company policies are important for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 3, and why are they important?

To thrive as a Customer Service Representative 3, you need strong communication skills, advanced problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Exceptional interpersonal skills, patience, and resilience help you build rapport with customers and handle complex situations. These capabilities are crucial for resolving issues efficiently, maintaining customer satisfaction, and contributing to the company's reputation.

What are the three types of customer jobs?

Customer Service Representatives typically handle three types of customer jobs: inbound support, where they respond to customer inquiries; outbound support, involving follow-up or sales calls; and technical support, assisting with product or service issues. These roles often require strong communication skills and familiarity with customer management tools.
What cities are hiring for Customer Service Representative 3 jobs? Cities with the most Customer Service Representative 3 job openings:
Who are the top companies hiring for Customer Service Representative 3 jobs? The top employers for Customer Service Representative 3 jobs are:
What states have the most Customer Service Representative 3 jobs? States with the most job openings for Customer Service Representative 3 jobs include:
What are popular job titles related to Customer Service Representative 3 jobs? For Customer Service Representative 3 jobs, the most frequently searched job titles are:
Customer Service Representative 3 jobs near you
Infographic showing various Customer Service Representative 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,640 per year, or $19.1 per hour.
Customer Service Representative III

Customer Service Representative III

PDP Group, Inc.

Baltimore, MD

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 hours ago

Job description

We're thrilled that you are interested in joining us here at the Amynta Group!

We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative III at our Hunt Valley, MD location. The compensation for this position is $19.50 per hour, with possible opportunities for overtime.
The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full-time position with several available shifts. Apply now! Position Posted 7/13/2026.
The Customer Service Representative III position processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries. Also, requires the ability to research and address exception issues, handle reporting, training of new hires, and/or assisting the supervisor as needed.

We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative III at our Hunt Valley, MD location. The compensation for this position is $19.50 per hour, with possible opportunities for overtime.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries.
  • Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
  • Ability to maintain various client requirements and act accordingly for multiple clients at one time.
  • Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.).
  • Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions.
  • Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing.
  • Escalated follow-up and situational accounts.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

  • HS Diploma or General Education Degree. (GED)
  • 2-4 years' Call Center Rep experience a must.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • Strong listening and reading comprehension skills to handle incoming inquiries.
  • Strong work ethic and excellent time management skills.
  • Strong interpersonal skills and ability to work well with people throughout the organization.
  • Willingness to maintain a professional appearance and provide a positive company image.
  • Ability to perform under minimal supervision.
  • Accurate keyboarding skills.

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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