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Customer Service Representative 3 Jobs (NOW HIRING)

Northern Light Health

Patient Service Rep III

Bangor, ME · On-site

$17.75 - $22.75/hr

The Patient Service Representative III is a supporting position and is responsible for a variety of ... Demonstrates effective and courteous Customer, Physician/Practice Staff and other hospital staff ...

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Customer Service Representative 3 information

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How much do customer service representative 3 jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service representative 3 in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What are Customer Service Representative 3s?

Customer Service Representative 3s are experienced professionals who handle complex customer inquiries, complaints, and service issues, often serving as escalation points within customer service teams. They typically possess advanced product knowledge, problem-solving skills, and may assist in training or mentoring junior representatives. Their role is essential for ensuring high-quality service, resolving difficult cases, and maintaining customer satisfaction. Depending on the company, they may also have additional responsibilities, such as process improvement or quality assurance.

How does a Customer Service Representative 3 typically collaborate with other departments to resolve complex customer issues?

As a Customer Service Representative 3, you often handle escalated or more complex customer inquiries that require coordination with other teams, such as technical support, billing, or product management. Effective communication and relationship-building skills are essential, as you may need to gather information, relay customer feedback, and advocate on behalf of the customer to ensure a swift resolution. Regular meetings or case discussions with colleagues from various departments are common, and your ability to bridge gaps between teams can significantly enhance the customer experience and streamline internal processes.

What is the difference between Customer Service Representative 3 vs Customer Service Representative 2?

AspectCustomer Service Representative 3Customer Service Representative 2
CredentialsHigh school diploma or equivalent; experience in customer service; possibly specialized trainingHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, or corporate offices; handling complex customer issuesCall centers, retail, or support desks; handling basic customer inquiries
Employer UsageUsed in industries like retail, telecom, and finance for experienced repsCommonly used for entry-level or less experienced customer service roles

The main difference between Customer Service Representative 3 and Customer Service Representative 2 lies in experience and complexity of tasks. Customer Service Representative 3 typically handles more complex issues, requires more experience, and may have specialized training, whereas Customer Service Representative 2 is often an entry-level role focused on basic customer inquiries.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 3, and why are they important?

To thrive as a Customer Service Representative 3, you need strong communication skills, advanced problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Exceptional interpersonal skills, patience, and resilience help you build rapport with customers and handle complex situations. These capabilities are crucial for resolving issues efficiently, maintaining customer satisfaction, and contributing to the company's reputation.
What cities are hiring for Customer Service Representative 3 jobs? Cities with the most Customer Service Representative 3 job openings:
Who are the top companies hiring for Customer Service Representative 3 jobs? The top employers for Customer Service Representative 3 jobs are:
What states have the most Customer Service Representative 3 jobs? States with the most job openings for Customer Service Representative 3 jobs include:
What are popular job titles related to Customer Service Representative 3 jobs? For Customer Service Representative 3 jobs, the most frequently searched job titles are:
Customer Service Representative 3 jobs near you
Infographic showing various Customer Service Representative 3 job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 3% As Needed, 72% Full Time, 19% Part Time, and 3% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,640 per year, or $19.1 per hour.
Customer Service Representative III

Customer Service Representative III

Overhead Door Corporation

Lewisville, TX • On-site

$14.75 - $20/hr

Full-time

Posted 24 days ago

Overhead Door Corporation rating

6.8

Company rating: 6.8 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

316th of 416 rated machine equipment manufacturers

Job description

Scope/Responsibilities:

  • A strong passion for customers.
  • Excellent interpersonal and communication skills.
  • Assist our consumers by providing product programming/setup/troubleshooting assistance via telephone and/or chat support.
  • Re-route customers to other areas of support and departments based on product inquiries.
  • Educate customers on cost effective and correct use of our products.
  • Search for ways to improve customer service by asking probing questions to accurately identify what customer is trying to achieve.
  • Resolve customer concerns raised during installation, operation, maintenance, or product application/compatibility matters.
  • Provide troubleshooting of residential operators with malfunctioning electro/mechanical equipment or software applications to recommend corrective action.
  • Participate in testing with internal IT support to provide feedback on internal systems.
  • Respond to customer inquiries and/or complaints regarding the company's product or services.
  • Converts customer inquiries into Furnish and Install Sales with an emphasis on customer education regarding product features and benefits.
  • De-escalate irate customers and determine the best method(s) to resolve problems to ensure customer satisfaction.
  • Maintain an accurate record of customer and recurring technical issues to support product quality programs and product development.
  • Access and assist with continual update of internal knowledgebase.
  • Offer ideas for product improvements based on interactions and customer feedback.
  • Provide detailed explanation of company policy and procedures regarding warranty, policies, and procedures.
  • Complete, investigate and respond to customer order/billing inquiries.
  • Take, investigate, de-escalate, and solve customer complaints.
  • Understand competitor product for our Universal devices.
  • Refer customers to local dealers for extra support when needed.
  • Respond to e-mail/chat communication from leadership/customers.
  • Must be able to work independently, as well as within a team. Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision.
  • Meet and support department goals and objectives.
  • Assist management as needed/other duties assigned.
  • Trained on Aladdin and Bench Sentry basics to provide customer support.
  • Provide feedback reports to leadership on other team members for coaching/refreshers.
  • Be educated on products no longer manufactured/with obsolete parts.
  • Understand motor/rail/unit details to determine replacements of such.
  • Experts on de-escalating and making decisions to assist customers sent from Level 1 and Level 2.
  • Educated on connected products Aladdin/OHD Anywhere to offer troubleshooting/programming support.
  • Educated on Bench Sentry products to offer troubleshooting/programming support.
  • Answer help desk calls from internal customers (other agents). Provide support to de-escalate and resolve customer and agent issues.
  • Complete administrative tasks such as postal, e-mail, and fax documentation sent from customers.
  • Complete Level 3 callbacks.
  • Review email - add documents of proof of purchase and customer inquiries to Oracle CX.
  • Assist with standard call queues when short on staff.
  • Assist with closing duties for management when needed.
  • Offer floor support for new hires.
  • Be trained on basic computer malfunctions to assist new hires.

Qualifications

  • Exceptional telephone communication and problem solving skills.
  • Must have working knowledge of wireless networks
  • Mobile computing
  • Location-sensing systems
  • Wireless technologies e.g., WiMAX, Bluetooth, RF tags, and Wii
  • Routing protocols for wireless networks
  • Monitoring wireless networks
  • 1-2 years customer service or telephone experience/employment in a technical call center environment
  • Must be capable of handling customer complaints in a satisfactory manner.

Education

  • Associates degree in Electronics or recognized equivalent education

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