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Customer Service Support Representative Jobs (NOW HIRING)

Actalent

Service Support Representative

Santa Clara, CA · On-site

$35 - $40/hr

Service Support Representative The Service Support Representative plays a key role in helping the ... Monitor designated customer support channels and triage incoming customer inquiries in a timely and ...

Chase Plastics

Customer Service Support

Clarkston, MI · On-site

$17 - $21.75/hr

Customer Service Support About the OrganizationAt Chase Plastics, we're real people providing real ... The following requirements are representative of minimum levels of the knowledge, training, skill ...

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How much do customer service support representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer service support representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service support representative?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.

What are the key skills and qualifications needed to thrive as a customer service support representative?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a customer service support representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

Is remote customer service support representative a stressful job?

Remote customer service support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, the level of stress varies depending on the employer, workload, and individual coping skills, with some roles offering flexible schedules and training to help manage stress.
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Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Service Support Representative

Remote

Trispoke Managed Services Pvt Ltd
See more jobs at Trispoke Managed Services Pvt Ltdexternal

$17.50 - $22.25/hr

Other

Re-posted 6 days ago

Job description

Customer Service Support Representative (Remote - United States)
We are seeking a Customer Service Representative to join our team in a fully remote position across the United States. The ideal candidate will be responsible for providing excellent customer support, resolving inquiries, and ensuring a positive customer experience through phone, email, and chat communication.
Job Title
Customer Service Representative
Location
Remote - United States
Employment Type
Full-time / Contract
Job Summary
The Customer Service Representative will serve as the primary point of contact for customers, assisting with inquiries, troubleshooting issues, and providing timely solutions. The role requires strong communication skills, problem-solving ability, and a customer-focused mindset.
Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner
  • Resolve customer issues related to products, services, billing, or account information
  • Document customer interactions accurately in CRM systems
  • Escalate complex issues to appropriate teams when necessary
  • Provide product and service information to customers
  • Maintain high standards of customer satisfaction and service quality
  • Follow company policies, procedures, and service protocols
  • Collaborate with internal teams to ensure customer needs are met
Required Qualifications
  • 1-3 years of experience in customer service, call center, or support roles
  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution skills
  • Experience using CRM tools, helpdesk systems, or ticketing platforms
  • Ability to multitask and manage multiple customer interactions simultaneously
  • Proficiency with Microsoft Office and basic computer systems
  • Reliable internet connection and ability to work remotely
Preferred Qualifications
  • Experience with Zendesk, Salesforce, Freshdesk, or similar CRM tools
  • Previous remote customer support experience
  • Experience supporting US-based customers
Work Environment
  • Fully remote role within the United States
  • Flexible or scheduled shifts depending on business needs
  • Collaborative and customer-focused team culture

Skills
Customer Support | Call Center Operations | CRM Systems | Problem Solving | Communication | Conflict Resolution | Technical Support | Multitasking
#CustomerService #CustomerSupport #CallCenter #RemoteSupport #CustomerExperience #CRM #Zendesk #Salesforce #Helpdesk #RemoteJobs

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