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Customer Service Support Representative Jobs (NOW HIRING)

LTL Supply, LLC

Customer Service Support Rep

Green Bay, WI · On-site

$15.50 - $21.25/hr

If so, you could be the full-time Customer Service Support Rep we're looking for at LTL Supply, LLC! Join our Green Bay, WI office and help ensure customer satisfaction. We're offering: * Competitive ...

J. F. Ahern

Service Support Representative

Fond Du Lac, WI · Hybrid

$16.75 - $21.50/hr

Service Support Representative Location: Fond du Lac, WI Looking for a company that values your ... Show off your communication skills as you deliver inspection results direct to customers as well as ...

Lancesoft Inc

Customer Service Support

Wayzata, MN · On-site

$17.25 - $22/hr

The Customer Service Support 3 - Customer Enabling will process routine customer enabling ... facing customer service representatives to take corrective actions using basic analytical ...

Three Point Solutions

Customer Service Support

Wayzata, MN · On-site

$17.25 - $22/hr

... representatives • Handle moderately complex support issues and escalate when needed Must Have • High school diploma or equivalent • Entry-level customer service experience • 2 years of ...

The Pennsylvania State University

$31K - $45K/yr

POSITION SPECIFICS The Customer Service Representatives provide internal and external customer support for University functions, events, and services, including housing, dining, hospitality ...

Time Manufacturing

Customer Service Support

Roanoke, TX

$20 - $22/hr

Customer Service Support Position reports to: Customer Service Manager Location: Waco, Texas (on-site, this is not remote) Schedule: Monday-Friday, 7:00am-4:00pm, overtime may be required Pay: $20.00 ...

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How much do customer service support representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service support representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Support Representative, and why are they important?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a Customer Service Support Representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

What are Customer Service Support Representatives?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.
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Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, and 22% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Service Support Rep

Customer Service Support Rep

LTL Supply, LLC

Green Bay, WI • On-site

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Are you friendly, outgoing, and communicative? Do you have an analytical mindset and exceptional problem-solving skills? If so, you could be the full-time Customer Service Support Rep we're looking for at LTL Supply, LLC! Join our Green Bay, WI office and help ensure customer satisfaction.

We're offering:

  • Competitive pay that reflects your qualifications
  • Health insurance
  • Dental
  • Vision
  • 401(k) plan with employer match
  • PTO
  • Holiday pay
  • And additional perks

If this sounds like the right position for you, keep reading.

SCHEDULE:

Our Customer Service Support Reps typically work Monday through Friday from 7:00 am to 3:30 pm. You will be on-site.

REQUIREMENTS FOR OUR CUSTOMER SERVICE SUPPORT REP:

  • Intermediate to advanced Microsoft Excel, Word, and Outlook proficiency
  • Experience using an ERP (enterprise resource planning) system (preferably Epicor)
  • Ability to work on-site
  • High school degree or equivalent
  • Ability to clearly communicate ideas, ask clarifying questions, actively listen to others, and adjust communication styles to fit different situations and audiences
  • Excellent problem-solving skills with the ability to identify and address cost-affecting variables
  • Mathematical and analytical skills
  • Sharp attention to detail with the ability to review data to ensure proper completion
  • Ability to independently manage your workload, balance competing priorities, and optimize your time

Bonuses

  • 2+ years of estimating or customer service experience
  • Manufacturing experience

WHAT YOUR DAY IS LIKE:

As our Customer Service Support Rep, you'll collaborate with internal quoting and client success teams to learn about customers' needs, provide accurate quotes, and assist with the order fulfillment process. You'll need an eye for detail and strategic problem-solving skills, as you'll be reviewing customers' technical drawings and schematics to identify product needs and generate quotes accordingly.

For each request, you'll compile detailed material and labor lists and evaluate projected costs to provide customers with accurate estimates. Always polite and professional, you'll address customers' concerns, answer questions, and follow up on orders and due dates. You'll track all quote lead times and success rates to measure your performance and identify areas for improvement. With cross-training available, you'll also have the opportunity to sharpen your billing and data entry skills.

SUPPORT OUR MISSION:

Since 1984, LTL Supply has served the industrial market with dependable wire harness components and a commitment to quality. Today, we're proud to be part of the Value Added Companies family-alongside Value Added Distributors, Bent Tubes, and Transmotion-whose roots date back to 1995. From our Wisconsin headquarters, our team brings a strong Midwestern work ethic to customers across nine states and nineteen locations. With advanced equipment and modern manufacturing techniques, we continue to grow within the Original Equipment Manufacturer (OEM) landscape and support industries nationwide.

Our team members join us for more than a job; they stay for the competitive pay, strong benefits, and a culture built on respect and support. Our expanding footprint creates real opportunities for advancement, and our collaborative environment ensures you're backed by people who want to see you succeed.

If you're interested in joining us, fill out our initial application today!

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About ltl supply

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

11 - 50 Employees

Headquarters location

Green Bay, WI, US

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