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Evo marketing

Customer Support Representative

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$14 - $17/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest ... Schedule and confirm service appointments * Update customer information accurately in internal ...

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... facing customer service representatives to take corrective actions as directed. * Assist in ... Support the generation of order related documents as outlined in established processes. * Support ...

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How much do customer service support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for customer service support representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Service Support Representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Support Representative, and why are they important?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

What are Customer Service Support Representatives?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.
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Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Service Support Representative - Part Time

Customer Service Support Representative - Part Time

Munson Healthcare

Traverse City, MI • On-site

$16 - $21.75/hr

Part-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Munson Healthcare rating

6.9

Company rating: 6.9 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

449th of 886 rated healthcare providers

Job description

Company Description

More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

  • Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

  • Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

  • Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

  • Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

Job Description

A Day In The Life

  • Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
  • Responsible for data accuracy and input on Star.
  • Interviews in person or by phone, patients and relatives requesting payment arrangements or assistance.
  • Resolves problems regarding insurance, lack of information, and provides financial assistance as required. Takes payments and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts. Makes collection telephone calls. Handles incoming collection calls.
  • Works daily and weekly reports. Works delinquent payment plans. Dictates and sends collection letters as required. Handles problem patient correspondence. 
  • Interviews prospective charity recipients and determines eligibility records bad debt payments and provides information for collection agencies, in order to facilitate collection.
  • Assists with Munson Healthcare Affiliate accounts: posts notes, bills insurance, receives payment, coordinates refunds, and makes collection calls. Refers uncollectables to the collection agency. Files claim with Probate Court against deceased patient’s estate.
  • Performs any other clerical duties relating to this job as directed by the Office Coordinator(s), Manager(s), or Director. Maintains the confidentiality of all information exposed to while an employee of Munson Medical Center.
Qualifications

What's Required

  • Associate's degree, preference given to a degree in finance, business, and/or healthcare.
  • OR two years of experience in a healthcare, financial or customer service setting.

Additional Information

This position is onsite in our Emergency Department. 

Part-time, 20 hours/week.  Every other weekend, every other holiday.

Are you Munson Material? Apply today! 

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

What Munson Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Munson Healthcare

Sourced by ZipRecruiter

Munson Healthcare is Northern Michigan's largest regional healthcare provider. We serve 30 Michigan counties with 8 community-based hospitals each with a system of outlying primary care and specialty clinics. We are committed to improving lives in those communities and invite you to become part of that mission by choosing Munson for your career in healthcare.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Traverse City, MI, US

Year founded

1925

Social media

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