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Customer Service Support Representative Jobs (NOW HIRING)

Customer Service Representative

Tulsa, OK · On-site

$14.50 - $19.75/hr

Company culture grounded in customer service and values its people Customer Service Support Representative Responsibilities Include: * Obtains sales orders from customers via phone and/or email

Customer Service Support

Oberlin, OH · On-site

$16 - $20.50/hr

This role supports the Customer Service Representatives to ensure the successful completion of the order process for a specific group of customers. The Customer Service Support role will also help ...

Customer Service Support

Northwood, OH · On-site

$17.25 - $22.25/hr

Answering all incoming customer/employee calls directed to the Support Services Representative queue; * Providing support to internal departments for advanced customer account issues and questions;

Customer Service Support

Northwood, OH

$17.25 - $22.25/hr

Answering all incoming customer/employee calls directed to the Support Services Representative queue; * Providing support to internal departments for advanced customer account issues and questions;

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Customer Service Support Representative information

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$12

$19

$28

How much do customer service support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for customer service support representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Service Support Representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Support Representative, and why are they important?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

What are Customer Service Support Representatives?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.
More about Customer Service Support Representative jobs
What cities are hiring for Customer Service Support Representative jobs? Cities with the most Customer Service Support Representative job openings:
Who are the top companies hiring for Customer Service Support Representative jobs? The top employers for Customer Service Support Representative jobs are:
What states have the most Customer Service Support Representative jobs? States with the most job openings for Customer Service Support Representative jobs include:
Infographic showing various Customer Service Support Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
CUSTOMER SERVICE SUPPORT REPRESENTATIVE

CUSTOMER SERVICE SUPPORT REPRESENTATIVE

SMALLEY STEEL RING COMPANY

Lake Zurich, IL

$42K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago


Job description

About us

Smalley is the global manufacturing leader of precision metal formed products - known for our Spirolox retaining rings and Crest-to- Crest wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery - supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

Why Smalley?

At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!

We Offer

  • Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!
  • Opportunities for career advancement and professional growth
  • Ongoing learning and training and development opportunities
  • Company and department led team-building activities and events

Job Summary

We have an opening for aCustomer Service Support Team Member in our Customer Service Department! The CSS will perform a wide range of administrative and clerical support activities for the Customer Service department. The CSS will ensure the efficient and smooth flow of incoming purchase orders as received from customers via email, portals, EDI, fax, and mail directly to CSRs for processing or into delegation bins. The CSS team members are responsible for managing the general department shared email inbox with the appropriate urgency, etiquettes, and follow through necessary to appropriately address all received emails and/or make sure items are forwarded to the right recipients.The CSS is required to be a customer service oriented individual who possesses the innate ability to manage multiple tasks, prioritize, organize and communicate with all levels of internal and external staff/customers.

Responsibilities

  • Provide support within the Customer Service department by organizing, prioritizing and managing incoming purchase orders and related customer service correspondences. This includes, but is not limited to:
    • Retrieval of customer orders via the general email inbox
    • Retrieval of orders and acknowledgement of orders via customer portals
    • Urgent/Expedited/Hot PO management and delegation
    • Stamping, logging, sorting and prioritizing POs either directly to a CSR for entry or into delegation bins
    • Miscellaneous mail processing
    • Customer status reports/correspondences
    • Setting up new and maintaining customer account information
  • Email Inbox management
  • Interacting and working closely with CSS teammates, CSRs, TLs, Supervisors and Manager, as well as interacting and consulting with individuals from various other departments
  • Building sustainable relationships of trust through open and interactive communication with both internal and external customers
  • Following communication procedures, guidelines and policies
  • Strives to foster a climate of positive morale and teamwork with every employment action
  • Takes ownership of tasks and responsibilities, ensuring consistent follow-through, quality, and timely completion, while contributing to team and organizational goals
  • Special projects and all miscellaneous duties as assigned

Requirements:

  • A high school or technical school degree; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Superior organizational, time management, prioritizing abilities to manage and complete multiple tasks and responsibilities throughout the day
  • Extreme attention to detail, strong accuracy skills and can consistently operate at or above the required productivity & quality level
  • Must be authorized to work in the US on a permanent basis

Apply today and discover the opportunities that await you!

A reasonable estimate of the base salary range for this role is $42,000 to $45,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.This role is bonus/and or incentive eligible.

EEO/Affirmative Action Smalley is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, pregnancy (including childbirth and related conditions), age, national origin, disability, genetic information, veteran or military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other legally protected class as recognized by applicable law.

You may be eligible for the following competitive benefits: medical, dental vision, life, accident & disability, parental leave, tuition reimbursement, employee assistance program, paid holidays, paid time off and 401(k).

Should you need further assistance to apply to any of our job postings or have any general questions, please contact us at 847-719-5900.