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Customer Service Support Representative Jobs (NOW HIRING)

Script Care LTD

Customer Support Representative

Beaumont, TX · On-site

$13.75 - $18.75/hr

This role requires the maintenance of exceptional professionalism and customer service standards ... The Customer Support Representative will report directly to the Customer Support Manager. KEY TASKS ...

FIDELITONE

Customer Support Representative

Elizabethton, TN · On-site

$12.75 - $17.50/hr

Customer Support Representative The CX Support Representative 1 ensures customer satisfaction by ... Receive incoming phone calls from clients and customers regarding delivery services; will be ...

Raenest

Customer Support Rep

$17.50 - $22.25/hr

Customer Support Representative The Customer Support Representative serves as the first point of ... and other services; resolve technical and operational issues; ensure timely and complete ...

Spines

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative We are looking for a proactive and empathetic Customer Support Representative to join our team. This role is ideal for someone who thrives on helping customers ...

Omni Inclusive

Customer Service Support Lv2

$17.50 - $22.25/hr

Customer Service Support Lv 2 (Customer Service Generalist) Start Date: ASAP! Length of Assignment: tentatively though 12/31/23 Number of Roles: 1 Location: Remote position Onboarding: Background ...

Lugg

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative Lugg lets you move anything, anytime, anywhere. Like Uber, for ... A friendly and customer service oriented demeanor * Comfortable multi-tasking in a fast-paced work ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires ... Resolve product / service questions / concerns ; determine cause and provide the best solution to ...

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Customer Service Support Representative information

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How much do customer service support representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer service support representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Customer Service Support Representative can potentially earn $2000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills. Some roles offer performance-based bonuses or incentives that can increase earnings, especially in remote customer support environments that utilize tools like CRM software. Achieving this income level typically requires consistent effort, excellent communication skills, and possibly working overtime or multiple shifts.

What job makes $10,000 a month without a degree?

A Customer Service Support Representative typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries. High earnings in customer support roles are rare and usually require advanced technical knowledge, management responsibilities, or working for large corporations with performance bonuses. Most customer service roles offer salaries below this threshold without additional incentives.

How does a Customer Service Support Representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

Is CSR a good entry level position?

Customer Service Support Representative roles are typically considered good entry-level positions because they require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles often provide on-the-job training and can serve as a stepping stone to other customer-focused or administrative careers.

What are the key skills and qualifications needed to thrive as a Customer Service Support Representative, and why are they important?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

What does a customer support representative do?

A customer support representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to document interactions and track resolutions.

What are Customer Service Support Representatives?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.
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Customer Service Support Representative jobs near you
Customer Support Representative

Customer Support Representative

Script Care LTD

Beaumont, TX • On-site

$13.75 - $18.75/hr

Full-time

Posted 11 days ago

Job description

PURPOSE OF THE ROLE

The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.

KEY TASKS AND RESPONSIBILTIES

• Work with Customer Support Manager to set goals and objectives

• Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries

• Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups

• Enter data accurately and timely into industry software

• Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence

• Ensure that customer service performance standards and guarantees are met

• Utilize various company databases to access member information

• Abide by all rules, regulations and policies set forth by SCL

• Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director

QUALIFICATIONS

• High school diploma or equivalent; college degree preferred

• Customer service and inbound call center experience required

• Pharmacy Technician certification helpful

PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES

• Proficient in Microsoft Office suite and industry related software programs

• Proven ability to build relationships; must be service oriented

• Excellent verbal and written communication skills, internally and externally

• Pharmacy and/or Healthcare experience preferred, especially in a call center setting

• Demonstrated ability to analyze situations and resolve issues in a timely manner

• Able to work independently and collaboratively with other SCL personnel

• Bilingual in Spanish/English advantageous

• Must be able to work flexible hours pursuant with industry demand

• High attention to detail and able to work in a fast-paced environment


IN-OFFICE POSITION


Mon-Fri 9AM - 6PM with an occasional Saturday.