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68 Labcorp Customer Service Support Representative Jobs Hiring Near You

RemX

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Customer Service Support Representative

Knoxville, TN · On-site

$18/hr

Make payments via conversation with Customer Service Reps at Carriers * Keep track of workload and progress each day For immediate consideration please email your resume to Janice.Akins@RemX.com ...

RemX

Be Seen First

Customer Service Support Representative

Knoxville, TN · On-site

$18/hr

Make payments via conversation with Customer Service Reps at Carriers * Keep track of workload and progress each day For immediate consideration please email your resume to Janice.Akins@RemX.com ...

J. F. Ahern Co.

Service Support Representative

Fond Du Lac, WI · On-site

$16.75 - $21.50/hr

We have an exciting opportunity for a Service Support Representative located in Fond du Lac, WI ... Show off your communication skills as you deliver inspection results direct to customers as well as ...

Labcorp

Biopharma Support Service

Buffalo, NY · On-site

$25/hr

Labcorp is seeking a Biopharma Support Services Representative to join our team in Buffalo, NY ... High school diploma or equivalent * 2 or more years of customer service experience Preferred ...

J. F. Ahern Co.

Service Support Representative

Fond Du Lac, WI · Hybrid

$16.75 - $21.50/hr

Come join our Central Support team as a Service Support Representative. Use your abilities to work ... Show off your communication skills as you deliver inspection results direct to customers as well as ...

Lancesoft

Service Support Representative

West Hills, CA · On-site

$30 - $40/hr

... customer allegiance. · Drive business review process, ensuring customer and Client goals are met ... · Support problem resolution and escalation at account as needed. · Monitor all service ...

VIVA

Customer Support Representative

Johnston, IA · On-site

$15 - $20.50/hr

Description Customer Support Representative II Specific Position Requirements E-Commerce Customer ... customer service / support experience • Efficient researching / troubleshooting skills • ...

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Labcorp Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Support Representative, and why are they important?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a Customer Service Support Representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

What are Customer Service Support Representatives?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.

What is it like to work at Labcorp?

Labcorp is a global life sciences company that values innovation, collaboration, and a commitment to improving healthcare outcomes. The company's structure is organized into various business units, including clinical trials, medical diagnostics, and genetic testing, with a focus on creating a work environment that fosters teamwork and professional growth. Working at Labcorp may appeal to candidates who are passionate about advancing medical research and improving patient care, as the company offers opportunities for career development and contributions to groundbreaking scientific discoveries.

Do workers at Labcorp get paid breaks?

Sometimes. Only some people get paid breaks.
58% of people say they don’t get paid breaks.
Based on data from 185 people who took the Breakroom Quiz between November 2025 and May 2026.

Does Labcorp pay people when they’re sick?

Yes. Most people get paid when they’re sick.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 230 people who took the Breakroom Quiz between November 2025 and May 2026.

At Labcorp, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
91% of people say they have to use vacation days when they’re out sick.
Based on data from 228 people who took the Breakroom Quiz between November 2025 and May 2026.

Do part-time workers get paid time off at Labcorp?

Most people who work part-time get paid time off.
76% of people who work part-time say they get paid time off
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Labcorp affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 193 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get paid time off at Labcorp?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 252 people who took the Breakroom Quiz between November 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 63% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 181 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Labcorp worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 338 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Labcorp workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
46% report that they don’t have enough control over which shifts they work.
Based on data from 304 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for Labcorp workers to change shifts?

Some people find it hard to change shifts.
51% of people report that it’s hard to change shifts if they need to.
Based on data from 162 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to get time off at Labcorp?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 196 people who took the Breakroom Quiz between November 2025 and May 2026.

Do Labcorp managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 326 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Labcorp do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
84% of people report that they don’t do extra unpaid work.
Based on data from 317 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at Labcorp?

Some people find it hard to take sick days.
36% of people report that it’s hard to take time off if they are sick.
Based on data from 216 people who took the Breakroom Quiz between November 2025 and May 2026.

Is a Labcorp job good for students?

Most students say this is a good place to work if you’re studying.
68% of students report this is a good place to work if you’re studying.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Labcorp good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 66 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Labcorp feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 216 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Labcorp get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 194 people who took the Breakroom Quiz between November 2025 and May 2026.

Is it stressful to work at Labcorp?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 235 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Labcorp enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 211 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Labcorp recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 254 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get enough training when they start at Labcorp?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 233 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get support to advance at Labcorp?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 212 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people think Labcorp’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 226 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers feel well informed about how Labcorp is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 218 people who took the Breakroom Quiz between November 2025 and May 2026.
What other companies are hiring for Customer Service Support Representative jobs?
What are the most popular jobs at Labcorp?
What are the most popular categories at Labcorp?
Infographic showing various Customer Service Support Representative job openings at Labcorp in the United States as of May 2026, with employment types broken down into 2% As Needed, 73% Full Time, 24% Part Time, and 1% Nights. Highlights an 94% Physical, 5% Hybrid, and 1% Remote job distribution.
Customer Service Support Representative - Specimen Management

Customer Service Support Representative - Specimen Management

Labcorp

Charleston, WV

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Labcorp rating

6.6

Company rating: 6.6 out of 10

Based on 1,081 frontline employees who took The Breakroom Quiz

78th of 103 rated laboratories

Job description

Labcorp is seeking an on-site Customer Service Representative to join our team in Charleston, WV.

Work Schedule: Monday - Friday 8:30am - 5:00pm.

Job Responsibilities

  • Act a liaison between Labcorp, the customer base and patients

  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution

  • Provide additional customer education and information as needed

  • Qualify and establish inbound new customers requesting Labcorp's products and services

  • Work in multiple databases to research complex issues and questions

  • Notify clients of test results in a timely and accurate manner

  • Review test forms for accuracy and report any discrepancies

  • Participate in activities designed to improve customer satisfaction and business performance

  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

  • High School Diploma or equivalent

  • 3 months or more of customer service experience

Preferred Qualifications

  • Associate's degree

  • 3 months or more of contact center or call center environment

  • 3 months or more of healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

  • Proficient with Microsoft Office programs

  • Experience with Salesforce.com and/or Laboratory Information Systems

  • Possess a high level of professionalism and a strong customer service orientation

  • Ability to work independently and within a team environment

  • High level of attention to detail with the ability to prioritize and multitask

  • Ability to work in a fast paced production environment and meet established turn-around times

  • Strong communication skills; both written and verbal

  • Ability to handle the physical requirements of the position

  • Flexibility to work overtime or other shifts depending on business needs

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data, please see ourPrivacy Statement.

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