63 Mindlance Customer Service Support Representative Jobs Hiring Near You

ONSITE - Location: Lorain, Ohio/ Sandusky, OH
Duration: As needed, to cover schedule openings. More part time coverage. May have the need for more fulltime coverage to start.
Avail - Days / Hours: M-F 9am to 5pm
Must have Ohio License
Responsibilities:
• Responsible for evaluating, preparing, and dispensing of medications; verifies prescribed medications according to professional standards, facility procedures, and state and federal legal requirements.
• Provides excellent customer service and clinical care.
• Interacts closely with individual patients in order to answer all questions and/or concerns regarding their medication therapy.
• Reviews and evaluates patient's plan of care for therapeutic appropriateness.
• Consults with prescribers and other medical staff to determine a patient's appropriate medical/prescription care plan.
• Participates in achieving business goals and metrics for the ambulatory pharmacy, including assisting in marketing events and promotions.
• Assists in the fiscal management of the ambulatory pharmacy to optimize profits and control expenses for the ambulatory pharmacy consistently consulting with the other relevant managers and directors.
• Assists with managing all functions for the ambulatory pharmacy technicians such as hiring, training, and performance management.
• Monitors the overall performance of all ambulatory pharmacy staff members to ensure compliance with regulatory and organizational policies, practices and approved pharmaceutical dispensing processes.
• Makes recommendations to the managers regarding any changes to improve operating procedures, or to improve and facilitate patient care.
• Assists in maintaining and executing all established procedures concerning quality improvement, quality assurance, security of controlled substances, and record keeping.
• Submits, reviews, and handles all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, follows up all such claims deemed inappropriate.
• Promptly and appropriately responds to patient inquiries, requests and issues when situations are escalated to a higher level of authority. Follows through on closing any outstanding patient concerns to provide a superior level of customer care.
• Provides consultation on pharmacy and therapeutic matters to various levels of organizational personnel.
• Assists and reviews daily reporting and scheduling of hours worked for the pharmacy technicians to include sick time, vacation time, personal and holiday time and adjusts scheduling as appropriate to assure optimal patient care is maintained.
• Supervises activities relative to patient profiles and contacts, ensuring that they are updated as needed for insurance verification and regulatory compliance.
• Participates in departmental meetings and in-service training for pharmacy technicians.
• Works collaboratively with organizational personnel on quality, satisfaction, service excellence, clinical care, etc. as needed.
• Operates the point-of-sale system
• Performs related duties as assigned.
Education:
Normally requires Bachelors of Science Degree or Pharm D degree from an accredited School of Pharmacy a Degree in Pharmacy from an accredited College of Pharmacy; current, unrestricted pharmacist license through the appropriate state board of pharmacy. Also requires broad training and/or experience in the fields of business administration, sales, marketing, information technology and retail/ambulatory pharmacy. Normally requires one (1) to three (3) years of directly related and progressively responsible retail/ambulatory care pharmacy experience.
Skills and Knowledge:
• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong leadership skills
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills
• Knowledge of Microsoft Word, Excel, PowerPoint and Outlook
• Knowledge of the 340b drug program is a plus
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."