TaxSlayer
TaxSlayer

14 Taxslayer Customer Service Support Representative Jobs Hiring Near You

Software Development Manager

Aiken, SC

$94.10K - $124.20K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

Software Development Manager

Augusta, GA · On-site

$97.30K - $128.40K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

Software Development Manager

Augusta, GA

$97.30K - $128.40K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

Software Development Manager

Grovetown, GA

$112.90K - $149K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

Software Development Manager

Lexington, SC

$105.70K - $139.50K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

Software Development Manager

Columbia, SC

$114.30K - $150.80K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

Software Development Manager

Evans, GA

$104.50K - $138K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

Software Development Manager

North Augusta, SC

$100.10K - $132.20K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

Software Development Manager

Augusta, GA

$116.10K - $153.20K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

Software Development Manager

Alpharetta, GA

$117.40K - $155K/yr

TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support ... Alignment of engineering output with business priorities and customer outcomes * Strong expertise ...

TaxSlayer Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Support Representative, and why are they important?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a Customer Service Support Representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

What are Customer Service Support Representatives?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.
What are the most popular categories at Taxslayer?
Infographic showing various Customer Service Support Representative job openings at Taxslayer in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Software Development Manager

Software Development Manager

TaxSlayer

Aiken, SC

$94.10K - $124.20K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Job description

Software Development Manager

***Augusta, Ga***

Work Location & Schedule

This is a hybrid position based in our Augusta, GA office. Team members are expected to work on-site two days per week and remotely three days per week.

Who we are:

At TaxSlayer, we're more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds.

TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season.

Are you a TaxSlayer?

About the Role

The Software Development Manager is responsible for leading and supporting an engineering team that delivers critical capabilities for TaxSlayer’s products. This role combines technical leadership, people management, and process ownership to ensure reliable delivery, strong engineering standards, and continuous improvement. The Software Development Manager works closely with cross-functional partners to align execution with organizational priorities and business objectives.

What You’ll Be Doing
  • Lead and support a team of software engineers to deliver high-quality, secure, and scalable software solutions through effective prioritization, technical guidance, and performance management.
  • Partner with Product, Design, Architecture, and business stakeholders to translate requirements into actionable technical plans
  • Provide technical guidance and architectural oversight across full-stack systems using modern frameworks and cloud-native technologies
  • Ensure consistent delivery through agile best practices including sprint planning, backlog refinement, retrospectives, and release management
  • Promote and enforce engineering best practices including code reviews, automated testing, CI/CD, and secure development standards
  • Identify and mitigate technical, delivery, and resourcing risks
  • Support hiring, onboarding, and team capacity planning in alignment with organizational needs
  • Other duties as assigned
Must-Have Skills & Experience
  • Consistent on-time delivery of committed sprint and release objectives
  • High code quality demonstrated by low defect rates, strong test coverage, and system stability
  • Improved team engagement, retention, and individual skill growth
  • Effective cross functional collaboration as reflected in stakeholder feedback
  • Reduction of security vulnerabilities and operational incidents
  • Alignment of engineering output with business priorities and customer outcomes
  • Strong expertise in modern full-stack development, including C#, ASP.NET, JavaScript/TypeScript, HTML, and CSS
  • Experience with frontend frameworks such as React or Angular
  • Solid understanding of relational databases (SQL Server, Postgres, MySQL) and familiarity with non-relational databases (e.g., Redis)
  • Proficiency with CI/CD pipelines, version control systems (Git, Azure DevOps), and DevOps technologies such as Docker and Kubernetes
  • Deep understanding of object-oriented design principles, design patterns, and software architecture
  • Demonstrated ability to lead teams in an Agile/Scrum environment
  • Strong communication, coaching, and conflict-resolution skills
  • Ability to balance technical decision-making with people leadership and business priorities
Education & Certifications
  • Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
  • 7+ years of professional software development experience
  • 2+ years of experience leading or managing software engineering teams
Preferred Qualifications
  • Experience in financial services or tax software domains.
  • Familiarity with domain-driven design.
  • Knowledge of modern state management principles.
Ready to Join Us?

Apply today and be sure to opt in for text updates to stay connected with our recruiting team throughout the process!


What We Offer

At TaxSlayer, we know that our greatest strength lies in the talented individuals who drive our innovation and success. That’s why we’re proud to offer a competitive, comprehensive, and flexible benefits package designed to support your well-being, growth, and work-life balance.

Flexible Work Options
Enjoy remote and hybrid work opportunities, depending on the role and team needs.

Generous Time Off
Full Time employees receive a robust PTO bank, plus paid holidays to recharge and refresh.

Health & Wellness Coverage

  • Medical, Dental, and Vision insurance through Aetna and SunLife
  • Coverage options include: Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family
  • Access to a Wellness Program and on-site fitness facility

Financial Benefits

  • 401(k) with a 150% match on up to 3% of your contribution
  • Performance-based bonuses and regular salary reviews

Additional Perks

  • Company-paid life insurance, short-term and long-term disability
  • Optional critical illness and accident insurance
  • Education assistance to support your professional development
  • Company-paid parking, company store, and unlimited free coffee

Please note: As a federal contractor, we are responsible to ensure our employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise.

Legal Disclaimers TaxSlayer is an equal opportunity employer and complies with all applicable laws regarding discrimination. Employment is based on qualifications, merit, and business need. This job description is not intended to be all-inclusive and may be subject to change to meet business needs.