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62 Mindlance Customer Service Representative Jobs Hiring Near You

Mindlance

IT Support Technician

Dublin, OH · On-site

$20.25 - $27.75/hr

Skills & knowledge: Excellent customer service skills, proven understanding and knowledge of ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...

Mindlance

Pharmacist I

Columbus, OH

$54.50 - $65.50/hr

... customer service and clinical care. • Interacts closely with individual patients in order to ... EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Mindlance Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What is it like to work at Mindlance?

Mindlance is a global IT consulting firm that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.

The company's team structure is designed to encourage knowledge sharing and skill development, with a flat organizational hierarchy and opportunities for professional growth. Mindlance's mission is to deliver cutting-edge technology solutions that drive business success for its clients.

Working at Mindlance may appeal to candidates who are passionate about technology and eager to work on diverse projects, with opportunities to collaborate with a global team of experts and develop a wide range of skills in a fast-paced and dynamic industry.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Mindlance?
What are the most popular categories at Mindlance?
Infographic showing various Customer Service Representative job openings at Mindlance in the United States as of May 2026, with employment types broken down into 86% Full Time, 3% Part Time, 4% Contract, and 7% Nights. Highlights an 84% Physical, 7% Hybrid, and 9% Remote job distribution.
IT Support Technician

IT Support Technician

Mindlance

Dublin, OH • On-site

$20.25 - $27.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Systems Support Specialist

This position is contract to hire and only open to Dublin, OH. This position is on-site, must have living location on resume. Shift is M-F 8:30 AM - 5:00 PM. Primary purpose provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.

Essential functions and responsibilities:

  • Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager). Issues are typically reported via email.
  • Perform moderate to complex troubleshooting and assist with software development issues as needed.
  • Communicate high-visibility issues to the immediate supervisor.
  • Escalate requests to the appropriate departments as needed.

Additional functions and responsibilities:

  • Perform other duties as assigned.
  • Support the organization's quality program(s).

Qualifications:

  • Education and licensing: Bachelor's degree from an accredited college or university preferred, or five (5) years of Help Desk or technical support experience (or equivalent).
  • Experience and skills: ServiceNow, Microsoft 365 (OneDrive, Teams, Word, Excel), basic networking, A+ certification, experience supporting Dell desktops and laptops.
  • Education & licensing: Bachelor's degree from an accredited college or university preferred.
  • Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with proprietary systems (JURIS, One Team, SIR, TAMS and Voyager).
  • Skills & knowledge: Excellent customer service skills, proven understanding and knowledge of quality, good knowledge of service center processes and procedures, PC literate, including Microsoft Office products, analytical and interpretive skills, strong organizational skills, excellent interpersonal skills, good judgment and discretion skills, ability to manage multiple projects and set priorities, ability to work in a team environment, ability to meet or exceed performance competencies, ability to complete required number of monthly quality monitors.

Work environment:

  • When applicable and appropriate, consideration will be given to reasonable accommodations.
  • Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
  • Physical: Computer keyboarding, travel as required.
  • Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Background and credit checks must be completed during onboarding. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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About Mindlance

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Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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