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Customer Service Support Representative Jobs in Augusta, GA

Apptad, Inc.

Customer Support

Augusta, GA · On-site

$14 - $18/hr

... services. • Experience in customer retention or sales and call center operations. • Prior ... experience in a call center environment is required. • Deliver excellent customer service over ...

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Customer Service Support Representative information

See Augusta, GA salary details

$11

$18

$26

How much do customer service support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service support representative in Augusta, GA is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.66 per hour, depending on experience, location, and employer.

What is a customer service support representative?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.

What are the key skills and qualifications needed to thrive as a customer service support representative?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a customer service support representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

Is remote customer service support representative a stressful job?

Remote customer service support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, the level of stress varies depending on the employer, workload, and individual coping skills, with some roles offering flexible schedules and training to help manage stress.

What are popular job titles related to Customer Service Support Representative jobs in Augusta, GA?

For Customer Service Support Representative jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Support Representative jobs in Augusta, GA look for?

The top searched job categories for Customer Service Support Representative jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Customer Service Support Representative jobs?

Cities near Augusta, GA with the most Customer Service Support Representative job openings:

Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in Augusta, GA as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,530 per year, or $18 per hour.

Customer Support Representative

AUGUSTA MEDICAL SYSTEMS

Augusta, GA • On-site

$18/hr

Full-time

PTO

Re-posted 24 days ago

Job description

SUMMARY  

Provide customer service, sales and technical product support by providing and receiving information to and from customers via phone, email, and mail to ensure every Augusta Medical Systems customer has access to a high level of service that exceeds expectations 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to. 

  • Understand all processes and all parts of the QMS and applies to documented information both required by ISO 13485:201, FDA 21 CFR Part 820 and determined by the organization as being necessary for the effectiveness of the QMS system as it relates to the work, they perform that affects quality and safety.  

  • Responsible for taking orders from customers, determining customer requirements, and reviewing the orders for acceptance by coordinating with other departments to ensure the most expeditious handling of customer orders.   

  • Maintain a working knowledge of all company products/services and provide technical support to users for SomaTherapy-ED products 

  • Receive and document customer complaints and refer to Quality Manager for investigation. 

  • Maintain accurate daily records of all calls, orders, activities, and scheduled activities by properly documenting in Goldmine CRM Database or other forms. 

  • Initiate professional sales and new sales initiatives using information systems.  

  • Receive Information from customer and document RGA’s for warranty replacements. 

  • Be familiar with and adhere to all company policies outlined in the employee handbook. 

  • Perform job duties in a positive, pleasant manner that fosters a friendly, supportive     

working environment and conducts self in a manner that establishes and maintains   

harmonious, productive relationships with coworkers, superiors, and customers. 

  • The above job description outlines the necessary functions of this position however,  

           may not include all the functions of this position. 

ACKNOWLEDGEMENT 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job and the essential functions of the job, management reserves the right to revise the job or to require that other or different tasks be performed when

Company Description

Augusta Medical Systems is an industry leader in medical-grade vacuum therapy devices for the treatment of erectile dysfunction and penile rehabilitation. We design and manufacture vacuum erection devices (VED) distributed worldwide.