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Remote Zendesk Jobs (NOW HIRING)

CEI

Senior Zendesk Systems Engineer

Orlando, FL · Remote

$75 - $80/hr

Senior Zendesk Systems Engineer Location: 4 days onsite in Orlando, FL | M-Th onsite, Fri remote Contract: W2 only, 22 month initial contract with potential for conversion to full time with either ...

Zendesk

Commercial Account Executive

Austin, TX · Remote

Join us at Zendesk! Where we're redefining what's possible in customer experience through cutting ... Advanced communication, negotiation, and deal-closing skills, both face-to-face and with remote ...

Zendesk

Commercial Account Executive

Ohio, IL · Remote

Join us at Zendesk! Where we're redefining what's possible in customer experience through cutting ... Advanced communication, negotiation, and deal-closing skills, both face-to-face and with remote ...

Zendesk

Commercial Account Executive

Ohio, IL · Remote

Join us at Zendesk! Where we're redefining what's possible in customer experience through cutting ... Advanced communication, negotiation, and deal-closing skills, both face-to-face and with remote ...

Zendesk

Commercial Account Executive

Austin, TX · Remote

Join us at Zendesk! Where we're redefining what's possible in customer experience through cutting ... Advanced communication, negotiation, and deal-closing skills, both face-to-face and with remote ...

Staffing Proxy

Remote Audiologist

Dallas, TX · Remote

$75K - $80K/yr

Familiarity with platforms such as Aircall, Zendesk, WhatsApp, Calendly, or Google Drive ... Fully remote work environment * Opportunity to work at the forefront of OTC hearing care innovation

Perun HR

Call Center Agent (100% Remote) **US ONLY**

$15.25 - $20.25/hr

Call Center Agent (100% Remote) US ONLY Pasadena, CA, United States Or refer someone Job Openings ... Zendesk is a plus College degree or equivalent preferred EQUIPMENT, INTERNET AND WORKSPACE ...

Arcaris Health Group

Customer Service Specialist

Houston, TX · Remote

$16.25 - $21.50/hr

... like Zendesk, Salesforce Service Cloud, or Intercom Ability to multitask and work in a fast-paced remote environment Benefits & Perks Fully remote work environment Health, dental, and vision ...

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Showing results 1-20

All JobsRemote Zendesk Jobs

Remote Zendesk information

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$71.5K

$112K

$156.5K

How much do remote zendesk jobs pay per year?

As of Jun 30, 2026, the average yearly pay for remote zendesk in the United States is $112,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $127,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a Remote Zendesk job?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a Remote Zendesk Support Specialist, and why are they important?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

More about Remote Zendesk jobs
What cities are hiring for Remote Zendesk jobs? Cities with the most Remote Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Remote Zendesk jobs? States with the most job openings for Remote Zendesk jobs include:
What job categories do people searching Remote Zendesk jobs look for? The top searched job categories for Remote Zendesk jobs are:
Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $112,009 per year, or $53.9 per hour.
Zendesk Architect

Zendesk Architect

Vermont Information Processing

Colchester, VT • On-site, Remote

$80K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Key responsibilities

  • Centralize Zendesk administration across all Customer Support teams and optimize workflows, triggers, automations, and macros for a unified architecture.

  • Architect, maintain, and upgrade integrations between Zendesk and other systems including Atlassian, HubSpot, MS Office, internal Admin Portal, Data Warehouse, and in-house AI tools.

  • Design and maintain custom reporting dashboards within Zendesk Explore to provide actionable insights on system performance, AI deflection rates, agent productivity, and user needs.

Job description

As the Zendesk Architect at Vermont Information Processing (VIP), you will own the strategic design, continuous optimization, and ongoing governance of our comprehensive Zendesk instance. Serving as a highly collaborative Individual Contributor, you will coordinate and align multiple Customer Support departments, centralizing system administration to ensure cross-functional consistency.

You will assume ownership of our fully deployed, advanced Zendesk ecosystem. You will dive deep into our current setup to audit workflows, identify friction points, and drive the maximum return on investment from our technology stack. You will serve as the primary liaison between Customer Support, product/engineering, and leadership to ensure our integrated infrastructure delivers an exceptional experience for our end users and scales seamlessly with our business.

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT. Remote considered for the right candidate.

What You'll Do

  • System Strategy & Governance: Centralize Zendesk administration across all Customer Support teams. Audit, streamline, and optimize existing workflows, triggers, automations, and macros to replace siloed departmental setups with unified, scalable architecture.
  • Platform & AI Optimization: Serve as the primary architect and owner of our robust Zendesk instance (Support, Guide, Talk, Explore, WFM). Drive the ongoing optimization and refinement of our advanced capabilities, specifically messaging and Zendesk Advanced AI (Copilot, Auto-assist, and AI Agents).
  • Complex Integrations: Architect, maintain, and upgrade seamless integrations between Zendesk and our broader tech stack, including Atlassian, HubSpot, MS Office, our internal Admin Portal, Data Warehouse, and in-house AI tools.
  • Project & Change Management: Lead continuous improvement initiatives and manage the ongoing change management required to keep support teams aligned. Gain buy-in from support managers, coordinate resources, and manage stakeholder communication to ensure smooth adoption of process updates.
  • Data & Reporting: Design and maintain custom reporting dashboards within Zendesk Explore to measure system performance, AI deflection rates, agent productivity, and user needs, providing actionable insights to leadership.
  • Quality Assurance & Troubleshooting: Create and execute robust testing in a sandbox environment before deploying updates or changes to production. Act as the highest point of escalation for complex technical issues.
  • Enablement: Create clear documentation and train staff on unified system procedures, continuously gathering feedback from Customer Support teams to drive iterative improvements and maximize agent efficiency.

What We're Looking For

  • Experience: 5+ years of experience in Customer Support Operations or CX Technology, with at least 3+ years specifically serving as an advanced Zendesk Administrator or Architect for enterprise organizations.
  • Cross-Functional Leadership: Proven ability to act as an individual contributor who can effectively coordinate, align, and influence multiple support departments and technical teams without direct reporting authority.
  • Technical Acumen: Deep understanding of Zendesk APIs, Webhooks, custom app development, and third-party integrations (specifically Atlassian and HubSpot). Experience integrating proprietary internal databases/portals is highly preferred.
  • Advanced Zendesk Knowledge: Hands-on experience optimizing Zendesk WFM (formerly Tymeshift) and refining AI/automation tools (bots, auto-assist, custom routing) within the Zendesk ecosystem.
  • Certifications: Zendesk Administrator certifications highly preferred.
  • Education: Degree in Computer Science, Information Systems, Business, or equivalent practical experience.
  • Execution: Excellent project planning, strong business communication skills, and the ability to translate complex technical concepts to non-technical stakeholders.

Compensation: $80,750 - $95,000/year

Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.

Benefits Include:

  • Health Insurance
  • Vision and Dental Expense Reimbursement
  • 401k Match & Employer Contributions
  • Life and Disability Insurance
  • Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • On-site Child Care Center (VT)
  • On-site Fitness Center (VT)
  • On-site Health Clinic (VT) 
  • Discounted Gym Memberships
  • Combined Time Off and Floating Holidays
  • Flex and Hybrid Schedules 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Apply