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Remote Zendesk Jobs in Michigan (NOW HIRING)

CFS

EDI Specialist

Grand Rapids, MI · Remote

$38 - $45/hr

This is a remote contract role where you will manage integrations between the Infor M3 ERP system ... Monitor EDI workflows for errors, delays, and data accuracy using SPS Commerce and ZenDesk.

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar ...

JLL

Contract Administrator

Detroit, MI · On-site +1

$76K - $90K/yr

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

Float Health

Intake Specialist

Dearborn, MI · Remote

$16.25 - $21.75/hr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

Float Health

Intake Specialist

Detroit, MI · On-site +1

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

Float Health

Intake Specialist

Lansing, MI · On-site +1

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

Float Health

Intake Specialist

Dearborn, MI · On-site +1

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

Float Health

Intake Specialist

Detroit, MI · Remote

$17.50 - $23.50/hr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

TEKsystems

Email Customer Service Reps

Detroit, MI · Remote

$16/hr

... support, zendesk, Call center, Support, Customer service oriented Additional Skills ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

Float Health

Intake Specialist

Lansing, MI · Remote

$18 - $24/hr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

Lorven Technologies

OpCon Admin - Remote

Southfield, MI · On-site +1

Remote Duration: Full Time or Contract * Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12 ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Michigan

Remote Zendesk information

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are the most commonly searched types of Zendesk jobs in Michigan? The most popular types of Zendesk jobs in Michigan are:
What are popular job titles related to Remote Zendesk jobs in Michigan? For Remote Zendesk jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Michigan look for? The top searched job categories for Remote Zendesk jobs in Michigan are:
What cities in Michigan are hiring for Remote Zendesk jobs? Cities in Michigan with the most Remote Zendesk job openings:
Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Michigan as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution.

EDI Specialist

CFS

Grand Rapids, MI • Remote

$38 - $45/hr

Full-time

Posted 8 days ago

Job description

Position: EDI Specialist
Compensation $38.00 - $45.00/ per hour
Job Type: Full-time hours, Mon-Fri
Location: 100% Remote


Job Summary:
We are seeking an experienced EDI Specialist to provide immediate support for electronic data interchange (EDI) operations. This is a remote contract role where you will manage integrations between the Infor M3 ERP system and external trading partners using SPS Commerce and CommerceHub. You’ll work closely with IT, Logistics, and Sales teams to ensure seamless data flow and compliance with industry standards.

Responsibilities of the EDI Specialist:

  • Configure, test, and deploy EDI transactions (e.g., 850 Purchase Orders, 810 Invoices, 856 Advance Ship Notices, 846 Inventory, 940/945 Warehouse Ship/Confirm, 855 PO Acknowledgment).
  • Monitor EDI workflows for errors, delays, and data accuracy using SPS Commerce and ZenDesk.
  • Troubleshoot and resolve transmission and mapping issues, including error mitigation and validation in Rhythm or SBS systems.
  • Collaborate with internal teams to resolve issues and ensure timely processing of transactions.
  • Maintain compliance with X12, EDIFACT, and GS1 standards.

Preferred Experience of the EDI Specialist:

  • 3–5 years of EDI experience, preferably in manufacturing or consumer products industries.
  • Strong knowledge of EDI standards and transaction sets (850, 810, 856, 846, 940, 945, 754, 753).
  • Hands-on experience with SPS Commerce, CommerceHub, and VANs.
  • Ability to interpret raw EDI files and perform mapping, configuration, and testing.
  • Comfortable working independently in a fast-paced environment.

Bonus Experience of the EDI Specialist:
  • Experience with Infor M3 ERP (or similar ERP systems like IBM Sterling or SAP Integration Suite).
  • Knowledge of Supply Chain processes.
  • Familiarity with additional EDI connections (210, 310).

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