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Customer Service Ai Jobs in Michigan (NOW HIRING)

FastTek

Customer Service Representative

Grand Rapids, MI

$15.25 - $21/hr

Customer Service Representative #1061045 POSITION SUMMARY: The service account representative is ... AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing ...

The Boyd Group

CSR

Livonia, MI · On-site

$15 - $20.25/hr

As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations ... Voluntary Daily Pay option available AI Disclosure Statement: At The Boyd Group and all affiliated ...

The Boyd Group

CSR

Detroit, MI

$15.75 - $21.50/hr

As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations ... Voluntary Daily Pay option available AI Disclosure Statement: At The Boyd Group and all affiliated ...

The Boyd Group

CSR

Detroit, MI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations ... Voluntary Daily Pay option available AI Disclosure Statement: At The Boyd Group and all affiliated ...

Glass America

CSR

Livonia, MI · On-site

$15 - $20.25/hr

As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations ... Voluntary Daily Pay option available AI Disclosure Statement: At The Boyd Group and all affiliated ...

SunSource

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

Proficient with software programs relating to the customer service position, including Microsoft ... Sun-Source | Privacy Policy #paragontechassc We may use artificial intelligence (AI) tools to ...

The Boyd Group

CSR

Livonia, MI

$15 - $20.25/hr

As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations ... Voluntary Daily Pay option available AI Disclosure Statement: At The Boyd Group and all affiliated ...

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All JobsCustomer Service Ai JobsCustomer Service Ai Jobs in Michigan

Customer Service Ai information

What is the difference between Customer Service Ai vs Customer Support Specialist?

AspectCustomer Service AiCustomer Support Specialist
Required CredentialsNone or basic technical skillsHigh school diploma or equivalent; often some customer service training
Work EnvironmentDigital platforms, chatbots, automated systemsCall centers, retail stores, office settings
Industry UsageCustomer service automation across industriesDirect customer interaction in various sectors
Common Search/ComparisonYesYes

Customer Service Ai focuses on automating customer interactions using AI technology, requiring minimal credentials and operating mainly in digital environments. In contrast, Customer Support Specialists provide direct human assistance, often requiring customer service experience and working in physical or call center settings. Both roles aim to improve customer satisfaction but differ significantly in execution and work environment.

Can AI do customer service jobs?

AI can perform many customer service tasks such as answering common questions, processing transactions, and providing support through chatbots and virtual assistants. Customer Service AI systems often require integration with CRM tools and ongoing monitoring to ensure quality and accuracy.

What are popular job titles related to Customer Service Ai jobs in Michigan?

For Customer Service Ai jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Ai jobs in Michigan look for?

The top searched job categories for Customer Service Ai jobs in Michigan are:

What cities in Michigan are hiring for Customer Service Ai jobs?

Cities in Michigan with the most Customer Service Ai job openings:

Customer Service Ai jobs near you

Customer Service Representative

Kelly Services

Grand Rapids, MI • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Key responsibilities

  • Respond to inbound customer inquiries via phone and email regarding products, orders, and scheduling.

  • Accurately enter and process customer orders and provide detailed product information.

  • Communicate order status updates, timelines, and delivery information to customers.

Job description

Customer Service Representative

Monday–Friday | 8:00 AM – 5:00 PM -Onsite

Salary: $40,000–$55,000 Annually (DOE)

Grand Rapids, MI

Join a Team That Values Exceptional Customer Service

We are seeking two Customer Service Representatives to join our growing team. In this role, you will serve as the primary point of contact for customers, providing outstanding service while supporting order entry, product inquiries, and order status updates.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and helping customers find the right solutions. You'll work with a diverse product line featuring woven designs, 44 plated finishes, and unlimited powder coat finish options, making every customer interaction unique and engaging.

What You'll Do

  • Respond to inbound customer inquiries via phone (40-50 calls per day) and email regarding products, orders, and scheduling
  • Accurately enter and process customer orders
  • Provide customers with detailed information regarding product options, finishes, configurations, and availability
  • Communicate order status updates, timelines, and delivery information
  • Resolve customer questions and concerns in a professional and timely manner
  • Assist customers in selecting products that best fit their needs
  • Collaborate with internal departments to ensure accurate order fulfillment and customer satisfaction
  • Maintain detailed and accurate customer records within company systems

What We're Looking For

  • 1–2+ years of customer service experience (additional experience preferred)
  • Strong verbal and written communication skills
  • Comfortable speaking with customers throughout the day via phone and email
  • Ability to learn and explain product features, finishes, and options
  • Strong attention to detail and accuracy with order entry
  • Previous experience using order processing or ERP systems is preferred
  • Sales aptitude and the ability to identify customer needs is a plus
  • Positive attitude, strong problem-solving skills, and a customer-first mindset
  • Medical insurance with 80% of employee premium paid by the company
  • Optional dental, vision, life insurance, and AD&D coverage
  • Two weeks of PTO to start

Please send your resume to begin the interview process. Qualified candidates will be contacted to schedule interviews


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.