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Inbound Customer Service Representative Jobs in Michigan

Lakeside Surfaces

Customer Service Representative

Davison, MI · On-site

$14.50 - $19.75/hr

Manage inbound customer scheduling requests, through job tracking system and calendar views. * Fill ... , customer care, call center), where building customer relationships and service is a primary ...

GFL Environmental

Customer Service Rep

Traverse City, MI · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

The Customer Service Representatives will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and ...

GFL Environmental

Customer Service Rep

Traverse City, MI · On-site

$16.25 - $22.25/hr

  • Medical

  • Retirement

  • PTO

The Customer Service Representatives will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and ...

Robert Half

Customer Service Representative

Kalamazoo, MI · On-site

$19 - $20/hr

We are looking for a Customer Service Representative to support a banking team in Michigan. This is ... In this role, you will handle high-volume inbound interactions, strengthen customer relationships ...

Robert Half

Customer Service Representative

Canton, MI · On-site

$21.85 - $25.30/hr

We are looking for a Customer Service Representative to support students and families with ... Handle inbound and outbound conversations professionally while maintaining a high standard of ...

SMS Group of Companies

CSR I

Detroit, MI · On-site

$15.75 - $21.50/hr

The CSR I will maintain a positive attitude along with providing clear communications as well as ... Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Handle a high volume of inbound and outbound phone calls with professionalism and empathy ... Customer Service Representative * Call Center Representative * Mortgage Operations * Loan Servicing

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Michigan

Inbound Customer Service Representative information

See Michigan salary details

$8

$14

$22

How much do inbound customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound customer service representative in Michigan is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are popular job titles related to Inbound Customer Service Representative jobs in Michigan?

For Inbound Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Michigan look for?

The top searched job categories for Inbound Customer Service Representative jobs in Michigan are:

What are popular job titles related to Inbound Customer Service Representative jobs in MI?

For Inbound Customer Service Representative jobs in MI, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $30,037 per year, or $14.4 per hour.

Customer Service Representative

Mr. Rooter Plumbing of Mid-Mi

Mount Pleasant, MI • On-site

$14.75 - $20/hr

Other

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Benefits:

Competitive pay based on experience

Paid training

SIMPLE IRA retirement plan with employer matching contributions

Health insurance

Paid time off

We’re looking for a friendly, motivated Customer Service Representative to join our growing team! In this role, you’ll be the first point of contact for our customers, helping to ensure they receive exceptional service and timely solutions while supporting daily office operations. Currently hiring for a full-time or part-time Customer Service Representative/Dispatcher position.

What You’ll Do:

Answer inbound customer calls professionally and courteously

Follow company call scripts and procedures to gather customer information and schedule service appointments accurately

Respond to customer inquiries via phone, email, and other communication channels

Schedule and coordinate appointments while ensuring all customer information is entered correctly

Dispatch technicians to service calls and adjust schedules throughout the day to maximize efficiency and customer satisfaction

Perform estimate follow-up calls and communications to help customers move forward with recommended services

Prepare, mail, and distribute invoices, estimates, and other customer documents

Scan, upload, and organize paperwork and digital records to maintain accurate files and documentation

Troubleshoot and resolve customer concerns in a timely and professional manner

Maintain detailed and accurate customer records within company software systems

Stay up to date on company services, procedures, and product knowledge to provide the best customer support possible

Assist with general office and administrative tasks as needed

Contribute to a positive customer experience and help build lasting customer relationships

What We’re Looking For:

Prior experience in customer service, call handling, scheduling, sales, or a related field preferred but not required

Strong verbal and written communication skills

Comfortable answering phones and speaking with customers throughout the day

Strong organizational skills and attention to detail

Ability to multitask, prioritize tasks, and stay organized in a fast-paced office environment

Basic computer and office software skills

A positive, professional, and team-oriented attitude

Problem-solving skills and the ability to build rapport with customers

Why You’ll Love Working With Us:

Supportive team environment with opportunities to grow

A chance to make a real impact by helping customers every day

Fast-paced and engaging work environment

Opportunity to develop valuable customer service and administrative experience

Apply