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Inbound Customer Service Representative Jobs in Michigan

GFL Environmental

Customer Service Rep

Traverse City, MI

$16 - $21.75/hr

The Customer Service Representatives will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and ...

GFL Environmental

Customer Service Rep

Traverse City, MI · On-site

$16 - $21.75/hr

The Customer Service Representatives will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and ...

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to ... Handle inbound & outbound calls * Identify customer needs * Set qualified appointments with ...

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to ... Handle inbound & outbound calls * Identify customer needs * Set qualified appointments with ...

Iceberg Heating and Cooling

Customer Service Rep

Monroe, MI · On-site

$14.75 - $20.25/hr

... through inbound and outbound calls. Essential Functions: 1. Provide a first impression that ... Customers should recognize that the representative went above and beyond in the customer service ...

Iceberg Heating and Cooling

Customer Service Rep

Monroe, MI

$14.75 - $20.25/hr

... through inbound and outbound calls. Essential Functions: 1. Provide a first impression that ... Customers should recognize that the representative went above and beyond in the customer service ...

Dawn Foods

Customer Service Representative I

Romulus, MI · On-site

$42K - $64K/yr

The Customer Success Representative's primary function is to help ensure operational excellence ... Effectively manage inbound customer service phone and web inquiries. * Manage daily operational and ...

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Inbound Customer Service Representative information

See Michigan salary details

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$14

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How much do inbound customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for inbound customer service representative in Michigan is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What are Inbound Customer Service Representatives?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by Inbound Customer Service Representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Representative, and why are they important?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What Is an Inbound Customer Service Representative?

An inbound customer service representative answers incoming calls and offers support to customers. As an inbound customer service representative, you can work in a wide range of industries and may answer questions, handle complaints, resolve issues, and process orders. Your duties may also involve assisting other departments to facilitate sales of products in the company portfolio. To pursue a career as an inbound customer service representative, you typically need at least a high school diploma or GED certificate and relevant work experience. You may also need to obtain a state license if you pursue work with financial and insurance companies. Additional qualifications include excellent customer service, communication, and analytical skills, as well as technical and product knowledge to assist with customer inquiries.

More about Inbound Customer Service Representative jobs
What are popular job titles related to Inbound Customer Service Representative jobs in Michigan? For Inbound Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Michigan look for? The top searched job categories for Inbound Customer Service Representative jobs in Michigan are:
What are popular job titles related to Inbound Customer Service Representative jobs in MI? For Inbound Customer Service Representative jobs in MI, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $30,037 per year, or $14.4 per hour.
Inbound Customer Service

Inbound Customer Service

Baudville Brands

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Job description

INBOUND CUSTOMER SERVICE REPRESENTATIVE I & II
ABOUT THE OPPORTUNITY:
This role is responsible for delivering an exceptional customer experience across all Baudville Brands by handling inbound customer calls with accuracy, efficiency, and professionalism. The position focuses on answering product and order inquiries, entering and managing quotes and orders, resolving issues, and supporting sales objectives such as conversion, upselling, and average order value.
The individual in this role will follow established call flows, policies, and procedures while maintaining detailed documentation of customer interactions. Success requires strong problem-solving skills, attention to detail, and the ability to build positive working relationships with customers and internal team members. This role also provides opportunities to support broader sales and sales support functions as business needs require.
DUTIES AND RESPONSIBILITIES:
  • Resolve all inbound customer inquiries promptly to completion.
  • Demonstrate strong customer focus and commitment to quality.
  • Follow all policies and procedures to ensure accuracy and consistency.
  • Problem-solve and handle escalated issues appropriately.
  • Achieve minimum expectations for upselling, average order value, and call conversion.
  • Ability to meet and exceed all monitoring criteria and utilize feedback for further development.
  • Ability to meet all department objectives and metrics for call handling.
  • Perform any sales support functions as needed
  • Obtain specific information and keep records of all customer communication in the NetSuite note fields.
  • Have knowledge of any and all brands and product lines to be able to efficiently and effectively communicate options and appropriate products to customers.
  • Establish and maintain working relationships with team members and those contacted within the course of the work day.
  • Support company, team and individual goals.
  • Support all areas within the sales suite as needed
  • Understand and carry out instructions and duties as assigned by leadership.

IDEAL CANDIDATE TRAITS:
  • Proven ability to be detail-oriented
  • Highly motivated and professional with excellent communication skills, highly confident and goal-oriented.
  • Strong computer skills and proficiency in Excel and Word, as well as the ability to display competency in our company software and products.
  • Well-developed sales and customer service skills, such as strong follow-through skills and attention to detail.

LEVEL II:
  • Expected to resolve more complex customer issues
  • Responsible for the overall maintenance and fulfillment of specialized job functions/channels
  • Efficiently and professionally assists other departments in cross-functional support, as needed
  • Demonstrates heightened mentorship and training skills for the development of team members

KEY MEASURES OF SUCCESS:
  • Must be highly detail-oriented in order to achieve a 99.7% accuracy rate or better for all entered orders.
  • Conversion rate of 30% or better.
  • Achieve the target for lines per order for Baudville and IDville Brands.
  • Contribution towards the department service level goal of answering each call within 15 seconds 92% of the time or greater.

REQUIREMENTS:
  • High School Diploma or equivalent
  • 0-2 years business-to-business sales or equivalent experience desired. (Level I)
  • 2-5 years of business-to-business sales or equivalent experience desired. (Level II)
  • The position is mainly sedentary. Must be able to work in an office environment. Requires attentiveness and computer operation for prolonged periods.

Our Winning Culture Offers
  • A world-class work environment:
    • West Michigan's 101 Best and Brightest Companies to Work for 18 times
    • National Best & Brightest winner for 13 consecutive years
    • 101 Best & Brightest in Wellness winner 12 times
    • 7-time Great Place to Work Certified™. (https://www.greatplacetowork.com/certified-company/7012443)
  • Performance-based compensation commensurate with experience including annual salary and discretionary bonus
  • Stability of a privately held, employee focused business with 41+ years of rich and diverse history
  • Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability
  • Company sponsored 401K with vested match
  • Tuition Reimbursement
  • Paid Parental Leave
  • Peer group of proven winners - ready to embrace the same and grow our successful business to new levels.

At Baudville Brands, we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one, please let us know.

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