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Inbound Customer Service Representative Jobs in Michigan

Mario Purchaser LLC

$14.75 - $20/hr

Customer Service Representative (CSR) - High Volume Call Center at RUSSO Brothers | East Hanover ... Handle inbound customer calls and convert them into scheduled service appointments * Make outbound ...

New

Lakeside Surfaces

Customer Service Representative

Davison, MI · On-site

$14.50 - $19.75/hr

Manage inbound customer scheduling requests, through job tracking system and calendar views. * Fill ... , customer care, call center), where building customer relationships and service is a primary ...

GFL Environmental

Customer Service Rep

Traverse City, MI · On-site

$16 - $21.75/hr

The Customer Service Representatives will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and ...

Aston Carter

$24.04 - $28.84/hr

Customer Service Representative The Customer Service Representative provides front-line support to ... Respond to inbound customer inquiries via phone, email, and chat in a timely, professional, and ...

New

Robert Half

Customer Service Representative

Canton, MI · On-site

$21.85 - $25.30/hr

We are looking for a Customer Service Representative to support students and families with ... Handle inbound and outbound conversations professionally while maintaining a high standard of ...

SMS Group of Companies

CSR I

Detroit, MI

$15.75 - $21.50/hr

The CSR I will maintain a positive attitude along with providing clear communications as well as ... Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Michigan

Inbound Customer Service Representative information

See Michigan salary details

$8

$14

$22

How much do inbound customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for inbound customer service representative in Michigan is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are popular job titles related to Inbound Customer Service Representative jobs in Michigan?

For Inbound Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Michigan look for?

The top searched job categories for Inbound Customer Service Representative jobs in Michigan are:

What are popular job titles related to Inbound Customer Service Representative jobs in MI?

For Inbound Customer Service Representative jobs in MI, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $30,037 per year, or $14.4 per hour.

Customer Service Representative

Mario Purchaser LLC

On-site

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative (CSR) – High Volume Call Center at  RUSSO Brothers | East Hanover, NJ, a  Master Trades Group Company 


Join a company where people matter—our customers and our employees. Russo Brothers is seeking a friendly, dependable Customer Service Representative who enjoys helping others and wants to grow with a company that's been serving the community for decades.
 

About Us:

Join a company with over 70 years of trusted service in Northern New Jersey! At Russo Bros. & Co. Plumbing, Heating & Air Conditioning, we believe in teamwork, integrity, and helping our employees build lasting, successful careers in the home services industry.


Why Work for Russo Bros. & Co.?
 

  • Highly competitive wages with weekly pay
  • Performance bonus opportunities and ongoing incentive potential
  • Thriving customer base with steady, year-round work
  • Comprehensive benefits package: medical, dental, vision, 401(k) with company match
  • Company-paid life insurance + short- and long-term disability coverage
  • Paid Time Off (PTO) and paid holidays
  • Strong company culture with annual employee appreciation events, rewards, and recognition
  • Supportive team environment where your contributions are valued
     

What You’ll Do

  • Handle inbound customer calls and convert them into scheduled service appointments
  • Make outbound calls to schedule and follow up with customers
  • Conduct follow-up calls to ensure customer satisfaction
  • Maintain accurate and timely customer records
  • Communicate with dispatch and management to support smooth daily operations


What We’re Looking For

  • 2+ years of experience in a call center environment. 
  • Excellent verbal and written communication skills
  • Positive, professional, and customer-focused demeanor
  • Strong problem-solving, multitasking, and organizational abilities
  • Self-motivated and team-oriented
  • High school diploma or equivalent (Associate’s degree or higher a plus)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.


EOE

RUSSO BROS . is proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive workplace for all employees.

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