Inbound Customer Service Representative Job Description Sample Template
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This free Inbound Customer Service Representative job description sample template can help you attract an innovative and experienced Inbound Customer Service Representative to your company. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.
Inbound Customer Service Representative Job Summary
We are seeking an Inbound Customer Service Representative to help solve issues for our customers. In this position, you will answer phone calls and emails from our customers, work to find solutions, and offer additional options for replacement or repair if necessary. You may also answer questions from potential customers. The main qualifications for this role are strong communication and problem-solving skills, as well as a background in customer service.
Inbound Customer Service Representative Duties and Responsibilities
- Answer phone calls and respond to emails from customers and potential customers
- Solve any issues that may arise
- Forward customers to the appropriate specialist when necessary
- Log all calls, issues, and solutions
Inbound Customer Service Representative Requirements and Qualifications
- High school diploma or GED certificate
- Customer service experience
- Strong phone and computer skills
- Excellent problem-solving and communication abilities
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