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Inbound Customer Service Representative Jobs in Michigan

Robert Half

Customer Service Representative

Canton, MI · On-site

$21.85 - $25.30/hr

We are looking for a Customer Service Representative to support students and families with ... Handle inbound and outbound conversations professionally while maintaining a high standard of ...

SMS Group of Companies

CSR I

Detroit, MI

$15.75 - $21.50/hr

The CSR I will maintain a positive attitude along with providing clear communications as well as ... Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Handle a high volume of inbound and outbound phone calls with professionalism and empathy ... Customer Service Representative * Call Center Representative * Mortgage Operations * Loan Servicing

New

Lincare Holdings

Customer Service Rep

Saginaw, MI · On-site

$15 - $20.25/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Communicates with customers via inbound and outbound manual calls and outbound calls generated via ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Handle a high volume of inbound and outbound phone calls with professionalism and empathy ... Customer Service Representative * Call Center Representative * Mortgage Operations * Loan Servicing

New

Lincare Holdings

Customer Service Rep

Big Rapids, MI · On-site

$13.75 - $18.75/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Communicates with customers via inbound and outbound manual calls and outbound calls generated via ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Michigan

Inbound Customer Service Representative information

See Michigan salary details

$8

$14

$22

How much do inbound customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for inbound customer service representative in Michigan is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.
More about Inbound Customer Service Representative jobs
What are popular job titles related to Inbound Customer Service Representative jobs in Michigan? For Inbound Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Michigan look for? The top searched job categories for Inbound Customer Service Representative jobs in Michigan are:
What are popular job titles related to Inbound Customer Service Representative jobs in MI? For Inbound Customer Service Representative jobs in MI, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,037 per year, or $14.4 per hour.

Customer Service Representative

Robert Half

Canton, MI • On-site

$21.85 - $25.30/hr

Temporary

Posted 14 days ago

Job description

We are looking for a Customer Service Representative to support students and families with questions related to financial aid in Canton, Michigan. This Long-term Contract position is ideal for someone who enjoys delivering thoughtful service, explaining complex information clearly, and helping individuals move forward with confidence. The person in this role will work closely with students throughout their educational journey while partnering with internal teams to create a positive and supportive experience.
Responsibilities:
• Assist prospective and current students with financial aid inquiries by providing clear, accurate, and timely guidance.
• Communicate available funding options, including federal assistance, scholarships, and other education-related resources, so students can make informed choices.
• Review student situations to identify obstacles affecting enrollment or continuation and recommend practical solutions.
• Handle inbound and outbound conversations professionally while maintaining a high standard of customer care.
• Partner with admissions, student support, and related departments to resolve issues and improve the overall student experience.
• Maintain organized records and complete follow-up activities to ensure cases are handled efficiently and thoroughly.
• Explain required documentation, application steps, and deadlines so students understand what is needed to move forward.• High school diploma required; additional college coursework is preferred.
• At least 3 years of experience in customer service or a client-facing support role.
• 2 years of financial aid experience is strongly preferred.
• Strong verbal and written communication skills with the ability to explain detailed information clearly.
• Solid organizational abilities and careful attention to detail.
• Proficiency with common office software, including Word, Excel, and SharePoint.
• Experience managing inbound and outbound calls in a fast-paced environment.
• Demonstrated commitment to delivering helpful, detail-oriented customer service.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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