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Inbound Customer Service Representative Jobs in Michigan

SMS Group of Companies

CSR I

Detroit, MI

$15.75 - $21.50/hr

The CSR I will maintain a positive attitude along with providing clear communications as well as ... Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management ...

Johnson Service Group

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Customer Service Representative

Auburn Hills, MI · On-site

$25 - $26/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Adecco

Customer Service Representative

Midland, MI

$21.50/hr

Customer Service Representative Schedule: Monday-Friday 9:00 am-5:00 pm Pay Rate: $21.50 an hour ... Monitors DCRM for inbound leads, responds to inbound leads within 4 business hours * Writes quotes ...

New

CRH Ohio, LTD

Customer Service Representative

Wixom, MI · On-site

$18/hr

As a Customer Service Representative (CSR), you'll play a vital role in ensuring our customers ... inbound and outbound customer calls. * Previous experience in a customer service role preferred.

SLEEP RX LLC

Customer Service Representative

Highland, MI · On-site

$18 - $22/hr

... Customer Service Representative to join our team. In this role, you will be the first point of ... Answer inbound calls and respond to patient inquiries regarding DME products and services * Process ...

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Handling inbound and outbound calls Qualifications: * High school diploma or equivalent * No ... If you are a motivated individual with a passion for client services, we encourage you to apply.

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Inbound Customer Service Representative information

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$8

$14

$22

How much do inbound customer service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for inbound customer service representative in Michigan is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What are Inbound Customer Service Representatives?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by Inbound Customer Service Representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Representative, and why are they important?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What Is an Inbound Customer Service Representative?

An inbound customer service representative answers incoming calls and offers support to customers. As an inbound customer service representative, you can work in a wide range of industries and may answer questions, handle complaints, resolve issues, and process orders. Your duties may also involve assisting other departments to facilitate sales of products in the company portfolio. To pursue a career as an inbound customer service representative, you typically need at least a high school diploma or GED certificate and relevant work experience. You may also need to obtain a state license if you pursue work with financial and insurance companies. Additional qualifications include excellent customer service, communication, and analytical skills, as well as technical and product knowledge to assist with customer inquiries.

More about Inbound Customer Service Representative jobs
What are popular job titles related to Inbound Customer Service Representative jobs in Michigan? For Inbound Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Michigan look for? The top searched job categories for Inbound Customer Service Representative jobs in Michigan are:
What are popular job titles related to Inbound Customer Service Representative jobs in MI? For Inbound Customer Service Representative jobs in MI, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $30,037 per year, or $14.4 per hour.
CSR I

CSR I

SMS Group of Companies

Detroit, MI

$15.75 - $21.50/hr

Full-time

Posted 21 days ago

Job description

Job Summary
Under the direction of the Call Center Supervisor, the CSR I will provide quality and professional customer service for our utility partner’s customers. The CSR I will maintain a positive attitude along with providing clear communications as well as knowledge of the programs, which provides each customer with the ultimate customer service experience.

Duties and Responsibilities
  1. Inform customers of the Energy Efficiency program requirements and offerings
  2. Verify customer eligibility
  3. Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
  4. Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers
  5. Meet the established weekly and monthly Key Performance Indicators (KPI’s) for enrollments, scheduled appointments, and related program goals
  6. Ensure that an excellent customer service experience is consistently delivered with every customer
  7. Identify, research, and resolve customer issues, and escalate unresolved issues as needed
  8. Effectively and confidentially communicate with customers including written email correspondence
  9. Accurately maintain, update, and secure all call center, customer contact, and data records
  10. Monitor, record and report key program outcomes on a regular basis
  11. Recommend process improvements
  12. Perform related work as required

Minimum Requirements
  • High school diploma or equivalent
  • 1-2 years related inbound and outbound call center / customer service experience
  • Effective communications skills (oral and written)
  • Highly organized and excellent time management skills
  • Ability to understand and retain basic customer information
  • Accurate typing and data entry skills
  • Proficiency in MS Office applications such as Outlook, Excel, and Word
  • Ability to handle challenging customer situations with poise and professionalism
  • Knowledge of the energy efficiency industry