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Outbound Call Center Representative Jobs (NOW HIRING)

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

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How much do outbound call center representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for outbound call center representative in the United States is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Outbound Call Center Representative, and why are they important?

To thrive as an Outbound Call Center Representative, you need excellent verbal communication, persuasive sales abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is often required. Outstanding active listening, resilience, and a positive attitude help you engage customers and handle rejection effectively. These skills are crucial for meeting sales targets, ensuring customer satisfaction, and driving business growth in a competitive environment.

What are some common challenges faced by Outbound Call Center Representatives and how can they be addressed?

Outbound Call Center Representatives often encounter challenges such as handling frequent rejections, meeting sales or call quotas, and maintaining motivation during repetitive tasks. To address these, it's important to develop resilience, practice effective communication techniques, and utilize scripts or resources provided by the employer. Many companies also offer ongoing training and peer support, which can help representatives continuously improve their approach and stay motivated. Collaborating with supervisors and teammates can provide valuable feedback and encouragement, helping to turn challenges into opportunities for growth.

What are Outbound Call Center Representatives?

Outbound Call Center Representatives are professionals who make outgoing calls to customers or prospects on behalf of a company. Their main responsibilities typically include selling products or services, conducting surveys, gathering information, or following up on previous customer interactions. They use scripts and customer information to guide their conversations, aiming to achieve specific business goals such as sales targets or customer feedback collection. Effective communication, persistence, and customer service skills are important for success in this role. Outbound representatives often work in fast-paced environments and are trained to handle objections and maintain a positive attitude during calls.

What is the difference between Outbound Call Center Representative vs Inbound Call Center Representative?

AspectOutbound Call Center RepresentativeInbound Call Center Representative
Primary RoleMakes outgoing calls to prospects or customersHandles incoming calls from customers
Work EnvironmentCall centers focused on sales, marketing, or surveysCustomer service centers, support lines
Required SkillsCommunication, persuasion, sales techniquesActive listening, problem-solving, customer service
Common IndustriesTelemarketing, sales, lead generationCustomer support, technical support, service inquiries

While both roles involve phone communication, Outbound Call Center Representatives focus on making outgoing calls for sales or marketing, whereas Inbound Call Center Representatives handle incoming customer inquiries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Outbound Call Center Representative jobs
What cities are hiring for Outbound Call Center Representative jobs? Cities with the most Outbound Call Center Representative job openings:
Who are the top companies hiring for Outbound Call Center Representative jobs? The top employers for Outbound Call Center Representative jobs are:
What states have the most Outbound Call Center Representative jobs? States with the most job openings for Outbound Call Center Representative jobs include:
What job categories do people searching Outbound Call Center Representative jobs look for? The top searched job categories for Outbound Call Center Representative jobs are:
What are popular job titles related to Outbound Call Center Representative jobs? For Outbound Call Center Representative jobs, the most frequently searched job titles are:
Outbound Call Center Representative jobs near you
Infographic showing various Outbound Call Center Representative job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 76% Physical, 13% Hybrid, and 11% Remote job distribution, with an average salary of $40,201 per year, or $19.3 per hour.
Outbound Call Center Representative

Outbound Call Center Representative

BrightKey

Annapolis Junction, MD

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

BrightKey rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

111th of 425 rated business services

Job description

Outbound Call Center Representative

BrightKey represents world-class organizations. Join our dynamic team as an Outbound Call Center Representative, where you will play a key role in driving our sales and customer engagement initiatives. In this position, you will connect with current and potential customers, provide exceptional service, and contribute to our company's growth by promoting products and services. If you are enthusiastic, goal-oriented, and passionate about delivering outstanding customer experiences, we invite you to apply and be part of our success.

Key Information:

  • Starting Pay Rate: $18.00 - $20.00 per hour
  • Schedule: Monday – Friday, First Shift (8:30am - 5:00pm)
  • Location: Annapolis Junction, MD (onsite)
  • Medical, Dental, & Vision Insurance
  • Participation in company 401k program
  • Paid Time off and 10 paid holidays

Ideal Experience to have for this position:

  • Prior call center experience, ideally outbound
  • Sales or related experience preferred
  • Strong computer skills, especially with Microsoft Office (Word and Excel) as well proficient typing skills.

Key Responsibilities of the Outbound Call Center Representative:

  • Make outbound calls to existing (and occasionally potential) customers to inform them about the status of their products or services.
  • Follow scripts to collect payments, describe product benefits effectively and deliver a superior customer service experience.
  • Handle customer objections professionally and use persuasive skills to turn calls into yes.
  • Maintain a high level of product knowledge to answer questions and provide accurate information.
  • Conduct customer needs analysis to tailor pitches and identify potential up-sell opportunities.
  • Provide feedback to the management on customer interactions and product issues.
  • Collaborate with team members to share best practices and improve overall team performance.
  • Maintain a positive and professional demeanor at all times, representing the company in a positive light.

Qualifications for the Outbound Call Center Representative Position:

  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a call center or customer service role.
  • Excellent verbal and written communication skills.
  • Fluent in English (additional language skills are a plus).
  • Ability to handle rejection and remain professional and courteous.
  • Strong listening and response skills to accurately identify customer needs.
  • Exceptional time management skills and the ability to handle multiple tasks simultaneously.
  • High level of patience and emotional intelligence to deal with difficult situations.
  • Ability to maintain confidentiality of sensitive information.
  • Results-driven and self-motivated with a positive attitude.
  • Strong team player with the ability to work independently when required.

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

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