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Outbound Call Center Representative Jobs in Baltimore, MD

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

CARCHEX

Call Center Representative

Cockeysville, MD

$20 - $26.25/hr

Seamlessly connect qualified customers with a Sales Representative * Help create an outstanding ... Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

CARCHEX LLC

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Seamlessly connect qualified customers with a Sales Representative * Help create an outstanding ... Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

Carchex

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Seamlessly connect qualified customers with a Sales Representative * Help create an outstanding ... Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

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All JobsOutbound Call Center Representative JobsOutbound Call Center Representative Jobs in Baltimore, MD

Outbound Call Center Representative information

See Baltimore, MD salary details

$12

$19

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How much do outbound call center representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for outbound call center representative in Baltimore, MD is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $22.21 per hour, depending on experience, location, and employer.

What is an outbound call center representative?

Outbound Call Center Representatives are professionals who make outgoing calls to customers or prospects on behalf of a company. Their main responsibilities typically include selling products or services, conducting surveys, gathering information, or following up on previous customer interactions. They use scripts and customer information to guide their conversations, aiming to achieve specific business goals such as sales targets or customer feedback collection. Effective communication, persistence, and customer service skills are important for success in this role. Outbound representatives often work in fast-paced environments and are trained to handle objections and maintain a positive attitude during calls.

What are the key skills and qualifications needed to thrive as an outbound call center representative?

To thrive as an Outbound Call Center Representative, you need excellent verbal communication, persuasive sales abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is often required. Outstanding active listening, resilience, and a positive attitude help you engage customers and handle rejection effectively. These skills are crucial for meeting sales targets, ensuring customer satisfaction, and driving business growth in a competitive environment.

What are some common challenges faced by outbound call center representatives and how can they be addressed?

Outbound Call Center Representatives often encounter challenges such as handling frequent rejections, meeting sales or call quotas, and maintaining motivation during repetitive tasks. To address these, it's important to develop resilience, practice effective communication techniques, and utilize scripts or resources provided by the employer. Many companies also offer ongoing training and peer support, which can help representatives continuously improve their approach and stay motivated. Collaborating with supervisors and teammates can provide valuable feedback and encouragement, helping to turn challenges into opportunities for growth.

What is the difference between Outbound Call Center Representative vs Inbound Call Center Representative?

AspectOutbound Call Center RepresentativeInbound Call Center Representative
Primary RoleMakes outgoing calls to prospects or customersHandles incoming calls from customers
Work EnvironmentCall centers focused on sales, marketing, or surveysCustomer service centers, support lines
Required SkillsCommunication, persuasion, sales techniquesActive listening, problem-solving, customer service
Common IndustriesTelemarketing, sales, lead generationCustomer support, technical support, service inquiries

While both roles involve phone communication, Outbound Call Center Representatives focus on making outgoing calls for sales or marketing, whereas Inbound Call Center Representatives handle incoming customer inquiries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Outbound Call Center Representative jobs near you
Infographic showing various Outbound Call Center Representative job openings in Baltimore, MD as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,945 per year, or $19.2 per hour.

Call Center Representative

Havre De Grace, MD • On-site

PRISM Vision Group
Health Care and Social Assistance • 1 - 5K employees

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Good employer

Recommended by parents

Respectful managers

Learn more about PRISM Vision Groupexternal

$18 - $33.08/hr

Other

Re-posted 12 days ago

Job description

Call Center Representative

This role is located at Seidenberg and Protzko Eye Associates, Havre De Grace, MD, which is part of Prism Vision Group

Compensation Range: $18-$33.08/hr (Dependent on Experience)

The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.

Role And Responsibilities
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Handle and resolve customer complaints or escalate issues to the appropriate department.
  • Maintain a positive and empathetic approach when dealing with customers.
  • Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
  • Verification of insurance information, verification of benefits and insurance referral information.
  • Adhere to HIPAA standards related to patient privacy and confidentiality.
  • Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
  • Identify customer needs and provide appropriate solutions.
  • Work collaboratively with other departments to address customer concerns effectively.
  • Meet or exceed key performance metrics, including call handling time, customer satisfaction, and resolution rates.
  • Comply with company policies and standards.
Position Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: Prior call center or customer service or related experience

Knowledge/Skills/Abilities
  • Excellent verbal and written communications skills in English. Bi-Lingual a plus.
  • Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
  • Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
  • Ability to handle multiple tasks while maintaining a high level of accuracy.
  • Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
  • Proficient with Microsoft Office Suite

Work Environment

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

What PRISM Vision Group employees say

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