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Outbound Customer Service Representative Jobs (NOW HIRING)

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is ... Call center reps who want more earning potential * Sales-minded individuals who thrive in a ...

TEKsystems

Outbound Customer Service

Cumming, IA

$16 - $20/hr

... customer needs * Make outbound calls to members about their claims * Investigate requests and ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

JOHN LEE NISSAN

Be Seen First

INBOUND/OUTBOUND CUSTOMER SERVICE REPRESENTATIVE

Panama City, FL · On-site

$17 - $18/hr

This is a high activity role that handles both inbound and outbound communication. You will be responsible for assisting customers over the phone, setting service appointments, and following up to ...

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Outbound Customer Service Representative information

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How much do outbound customer service representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for outbound customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are Outbound Customer Service Representatives?

Outbound Customer Service Representatives are professionals who contact customers or potential clients on behalf of a company, typically by phone, to provide information, conduct surveys, promote products or services, or follow up on previous interactions. Unlike inbound representatives, who handle incoming queries, outbound reps initiate contact to achieve specific business goals such as sales, customer feedback, or appointment scheduling. They play a key role in customer outreach and relationship-building, often working from call centers or remotely.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered a good entry-level job because it requires basic communication skills, customer interaction, and problem-solving abilities. It provides experience in a professional environment and can serve as a stepping stone to other roles in sales, support, or management.

What is the difference between Outbound Customer Service Representative vs Inbound Customer Service Representative?

AspectOutbound Customer Service RepresentativeInbound Customer Service Representative
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, support requests, or complaints
Work EnvironmentTypically telecommunication or call center setting, often with sales targetsCall center or support center, focusing on customer assistance
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, empathy
Common UsageSales campaigns, customer retention, outreach programsTechnical support, order processing, general inquiries

While both roles involve customer communication, Outbound Customer Service Representatives focus on proactive outreach and sales, whereas Inbound Customer Service Representatives handle incoming customer inquiries and support. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What is the highest paying customer service job?

Among customer service roles, specialized positions such as technical support managers, customer success directors, or roles in high-demand industries like technology or finance tend to offer the highest salaries. These positions often require advanced skills, certifications, and leadership experience, with salaries significantly higher than entry-level customer service jobs.

How can I make $2000 a week working from home?

An Outbound Customer Service Representative can potentially earn $2000 a week by working full-time, handling high call volumes, and earning commissions or bonuses based on performance. Developing strong communication skills, using CRM tools, and maintaining consistent productivity are essential for maximizing earnings in remote customer service roles.

How does an Outbound Customer Service Representative typically collaborate with other departments to resolve customer issues?

Outbound Customer Service Representatives frequently work alongside sales, technical support, and billing teams to ensure customer concerns are addressed efficiently. When a customer's issue extends beyond basic inquiries, representatives coordinate with these departments to gather accurate information or escalate complex problems. This collaborative approach not only helps resolve issues more swiftly but also provides a seamless experience for the customer. Regular team meetings and shared customer management tools are often used to facilitate effective communication and follow-up.

What is an outbound customer service representative?

An outbound customer service representative is a professional who contacts customers proactively to provide support, follow up on inquiries, or promote products and services. They often use phone, email, or other communication tools and require good communication skills and customer service knowledge.

What are the key skills and qualifications needed to thrive as an Outbound Customer Service Representative, and why are they important?

To thrive as an Outbound Customer Service Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, phone systems, and call scripting tools is typical in this role. Active listening, resilience, and a positive attitude help representatives engage customers effectively and handle rejection. These skills and qualities are essential for achieving sales targets, building customer relationships, and maintaining high productivity in a competitive environment.
What cities are hiring for Outbound Customer Service Representative jobs? Cities with the most Outbound Customer Service Representative job openings:
Who are the top companies hiring for Outbound Customer Service Representative jobs? The top employers for Outbound Customer Service Representative jobs are:
What states have the most Outbound Customer Service Representative jobs? States with the most job openings for Outbound Customer Service Representative jobs include:
What are popular job titles related to Outbound Customer Service Representative jobs? For Outbound Customer Service Representative jobs, the most frequently searched job titles are:
Outbound Customer Service Representative jobs near you
Infographic showing various Outbound Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Outbound Customer Service Representative

Vitavet Labs Inc

Thousand Oaks, CA • On-site

$16.90/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

This is an in-office (not remote) position in our Westlake Village, CA facility. The schedule is Mon-Fri (no nights, and no weekends).

We are a growing pet nutrition company looking for a full-time Outbound Customer Service Representative to join our Direct-to-Consumer team.
We provide training so whether you are experienced or new to the workforce, you can succeed with us! Our ideal candidate is looking for a long-term stable position, is technically savvy, loves animals, and has an interest in health and wellness or nutrition.
In this role, you will make outbound calls to existing customers, ABSOLUTELY NO COLD CALLING. Your primary focus will be calling to get updated information for existing customers to ensure they continue ordering with us.
There will also be potential to learn to upsell, and cross-sell from our product portfolio, with a potential career path to Customer Service Representative and/or Account Executive.
Duties/Responsibilities

  • Communicate via outbound phone calls, as well as email.
  • Follow approved scripts on outbound calls to ensure proper expectations have been set and all compliance needs have been met.
  • Use provided rebuttals to overcome objections.
  • Address customer questions and concerns regarding their order while also managing account information.
Required Skills/Abilities

  • Excellent communication and interpersonal skills with a friendly and confident phone manner.
  • Ability to quickly learn about our products and services and efficiently communicate their features and benefits to customers.
  • Computer literate and willingness to learn.
  • Bilingual a plus.
Salary: $16.90 per hour plus bonus.
Monday-Friday in office position. Full Time preferred.