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Outbound Customer Service Representative Jobs (NOW HIRING)

Bob and Eds

Outbound Customer Service Representative

Benton, AR · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary The Outbound CSR for Drain Services is responsible for generating service appointments through proactive outbound calling campaigns. You'll contact previous customers, maintenance ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

  • PTO

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is ... Call center reps who want more earning potential * Sales-minded individuals who thrive in a ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

  • PTO

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is ... Call center reps who want more earning potential * Sales-minded individuals who thrive in a ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

  • PTO

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is ... Call center reps who want more earning potential * Sales-minded individuals who thrive in a ...

TalentBridge

Customer Service Representative

Tempe, AZ · On-site

$24/hr

Handle inbound and outbound customer calls professionally. * Contact customers to verify business ... Service Representative (Financial Services) Location: Tempe, AZ Employment Type: Contract Max Pay ...

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Outbound Customer Service Representative information

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How much do outbound customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for outbound customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an outbound customer service representative?

Outbound Customer Service Representatives are professionals who contact customers or potential clients on behalf of a company, typically by phone, to provide information, conduct surveys, promote products or services, or follow up on previous interactions. Unlike inbound representatives, who handle incoming queries, outbound reps initiate contact to achieve specific business goals such as sales, customer feedback, or appointment scheduling. They play a key role in customer outreach and relationship-building, often working from call centers or remotely.

What is the difference between Outbound Customer Service Representative vs Inbound Customer Service Representative?

AspectOutbound Customer Service RepresentativeInbound Customer Service Representative
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, support requests, or complaints
Work EnvironmentTypically telecommunication or call center setting, often with sales targetsCall center or support center, focusing on customer assistance
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, empathy
Common UsageSales campaigns, customer retention, outreach programsTechnical support, order processing, general inquiries

While both roles involve customer communication, Outbound Customer Service Representatives focus on proactive outreach and sales, whereas Inbound Customer Service Representatives handle incoming customer inquiries and support. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

How does an outbound customer service representative collaborate with other departments to resolve customer issues?

Outbound Customer Service Representatives frequently work alongside sales, technical support, and billing teams to ensure customer concerns are addressed efficiently. When a customer's issue extends beyond basic inquiries, representatives coordinate with these departments to gather accurate information or escalate complex problems. This collaborative approach not only helps resolve issues more swiftly but also provides a seamless experience for the customer. Regular team meetings and shared customer management tools are often used to facilitate effective communication and follow-up.

What skills and qualifications are needed to be an outbound customer service representative?

To thrive as an Outbound Customer Service Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, phone systems, and call scripting tools is typical in this role. Active listening, resilience, and a positive attitude help representatives engage customers effectively and handle rejection. These skills and qualities are essential for achieving sales targets, building customer relationships, and maintaining high productivity in a competitive environment.

Who are the top companies hiring for Outbound Customer Service Representative jobs?

The top employers for Outbound Customer Service Representative jobs are:

What states have the most Outbound Customer Service Representative jobs?

States with the most job openings for Outbound Customer Service Representative jobs include:

What are popular job titles related to Outbound Customer Service Representative jobs?

For Outbound Customer Service Representative jobs, the most frequently searched job titles are:

Outbound Customer Service Representative jobs near you
Infographic showing various Outbound Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Outbound Customer Service Representative

XpressRun

Honolulu, HI • On-site

$14.75 - $19.75/hr

Other

Re-posted 28 days ago

Job description

Outbound Customer Service Representative

The Outbound Customer Service Representative (CSR) is responsible for coordinating and executing outbound freight shipments for Xpress Trucking customers, with a primary focus on Eastbound Mainland, Guam, and Inter-Island (Neighbor Island) freight movements. This role serves as a key communication link between customers, warehouse operations, dispatch, carriers, and internal billing teams to ensure freight is processed accurately, shipped on time, and supported with complete documentation from pickup through final delivery.

The Outbound CSR is expected to deliver a high level of customer service while maintaining strong attention to detail, ensuring proper shipment setup, documentation accuracy, compliance, and timely issue resolution.

Responsibilities:

  • Serve as the primary outbound CSR point-of-contact for assigned customer accounts and outbound freight activity.
  • Coordinate outbound freight shipments from start to finish, including Eastbound Mainland, Guam, and Inter-Island (Neighbor Island) movements.
  • Receive shipment requests and verify all shipping details including: Shipper /consignee information, Commodity description, Piece count, weight, and dimensions, Service level requirements (standard, expedited, cold chain, etc.), Required documentation and special handling instructions.
  • Create and manage outbound shipment files and ensure freight is properly set up for movement.
  • Communicate shipping cutoffs, sailing schedules, and expected transit times to customers.
  • Coordinate with warehouse and dock teams to ensure outbound freight is: Received and verified accurately, Properly labeled and staged for outbound loading, Loaded according to carrier requirements and safety standards.
  • Prepare, review, and distribute required outbound shipping documentation as applicable, including: Bills of Lading (BOL), Booking confirmations and carrier paperwork, Manifests and supporting documents, Delivery receipts and shipping confirmations, Proof of Delivery (POD) documentation when available.
  • Maintain a high level of professionalism and urgency in all customer communication via phone and email.

Communication & Cross-Department Coordination:

  • Work closely with: Warehouse staff and leads, Inter-island operations group, Billing and accounting teams, Management and customer stakeholders.
  • Escalate issues quickly when service is at risk (missed cutoff, capacity issues, documentation errors, damaged freight, etc.).
  • Participate in daily operational communication and contribute to improving workflow efficiency

Qualifications:

  • High school diploma or GED required (college coursework preferred).
  • 3+ years of experience in logistics, air freight, or transportation operations
  • Strong computer skills and ability to learn TMS systems quickly.
  • Excellent written and verbal communication skills.
  • Strong attention to detail, accuracy, and organization.
  • Ability to prioritize tasks and work under deadline pressure.

Physical Demands:

This position is primarily sedentary and requires the ability to perform clerical and administrative duties. The employee must be able to sit for extended periods of time, use a computer and telephone equipment for sustained periods, and perform repetitive hand and wrist motions (typing, data entry). The employee may occasionally be required to stand, walk, bend, reach, and lift or move office materials up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

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