ZipRecruiter

Log In

1

Outbound Customer Service Representative Jobs in Colorado

Addison Group

Customer Service Representative

Denver, CO · On-site

$22 - $25/hr

Job Title: Customer Service Representative Location: Greenwood Village, CO Industry: Property ... Handle a high volume of inbound and outbound phone calls * Communicate with residents regarding ...

Fix-It 24/7

Customer Service Representative

Golden, CO

$26 - $28/hr

Customer Service Representative (CSR) - Fix-It 24/7 Location: 100% In-Office - 16360 Table Mountain ... Make outbound calls to follow up and generate additional opportunities, and schedule maintenance to ...

next page

Showing results 1-20

All JobsOutbound Customer Service Representative JobsOutbound Customer Service Representative Jobs in Colorado

Outbound Customer Service Representative information

See Colorado salary details

$11

$19

$27

How much do outbound customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for outbound customer service representative in Colorado is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.24 per hour, depending on experience, location, and employer.

What is an outbound customer service representative?

Outbound Customer Service Representatives are professionals who contact customers or potential clients on behalf of a company, typically by phone, to provide information, conduct surveys, promote products or services, or follow up on previous interactions. Unlike inbound representatives, who handle incoming queries, outbound reps initiate contact to achieve specific business goals such as sales, customer feedback, or appointment scheduling. They play a key role in customer outreach and relationship-building, often working from call centers or remotely.

What skills and qualifications are needed to be an outbound customer service representative?

To thrive as an Outbound Customer Service Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, phone systems, and call scripting tools is typical in this role. Active listening, resilience, and a positive attitude help representatives engage customers effectively and handle rejection. These skills and qualities are essential for achieving sales targets, building customer relationships, and maintaining high productivity in a competitive environment.

How does an outbound customer service representative collaborate with other departments to resolve customer issues?

Outbound Customer Service Representatives frequently work alongside sales, technical support, and billing teams to ensure customer concerns are addressed efficiently. When a customer's issue extends beyond basic inquiries, representatives coordinate with these departments to gather accurate information or escalate complex problems. This collaborative approach not only helps resolve issues more swiftly but also provides a seamless experience for the customer. Regular team meetings and shared customer management tools are often used to facilitate effective communication and follow-up.

What is the difference between Outbound Customer Service Representative vs Inbound Customer Service Representative?

AspectOutbound Customer Service RepresentativeInbound Customer Service Representative
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, support requests, or complaints
Work EnvironmentTypically telecommunication or call center setting, often with sales targetsCall center or support center, focusing on customer assistance
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, empathy
Common UsageSales campaigns, customer retention, outreach programsTechnical support, order processing, general inquiries

While both roles involve customer communication, Outbound Customer Service Representatives focus on proactive outreach and sales, whereas Inbound Customer Service Representatives handle incoming customer inquiries and support. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are popular job titles related to Outbound Customer Service Representative jobs in CO?

For Outbound Customer Service Representative jobs in CO, the most frequently searched job titles are:

Outbound Customer Service Representative jobs near you
Infographic showing various Outbound Customer Service Representative job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,059 per year, or $19.3 per hour.

Lead Customer Service Representative

Fix-It 24/7

Golden, CO

$23 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Lead Customer Service Representative 

Location: 100% In-Office – 16360 Table Mountain Parkway, Golden, CO 80403
Schedule:
Full-Time | 40 hours/week | Weekend availability 
Saturday: 7:00am - 4:00pm
Sunday: 9:00am - 6:00pm
Flexible on the week days you want scheduled (10:00am-7:00pm)

$23-24+/hr. + Commission | Full-Time | In-Office Position

Fix It 24/7 is looking for a high-performing Lead CSR to join our growing team in Golden, Colorado. We are searching for someone who thrives in a fast-paced environment, leads by example, understands the home service industry, and knows how to drive results through exceptional customer service and strong phone performance.

This is not an entry-level CSR role. We are looking for someone with Service Titan experience and previous trade industry experience who can help lead the team, support daily operations, and help drive revenue through inbound and outbound customer communication.

If you are competitive, organized, customer-focused, and ready to grow with one of the fastest-growing home service companies in the industry — we want to hear from you.

Compensation & Benefits

  • $23-24+ per hour & Significant bonuses/Commission
  • Additional commission and spiff opportunities
  • Full Benefits Package including:
    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • 401(k) with company match
    • PTO, Paid Holidays, and paid day off for your birthday!

Responsibilities

  • Handle inbound and outbound customer calls
  • Book service calls and maximize conversion opportunities
  • Support and assist CSR team with escalations and day-to-day operations
  • Deliver exceptional customer service and professionalism on every call
  • Follow up on unsold estimates, memberships, and pending opportunities
  • Work closely with dispatch and operations teams to maximize efficiency
  • Accurately manage customer information and scheduling in ServiceTitan
  • Help coach and lead team performance through accountability and communication
  • Maintain urgency and organization during peak demand periods

Qualifications

  • Home service/trades industry experience required
  • Service Titan experience required
  • Strong phone sales and customer service skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Leadership mentality with a positive, team-oriented attitude
  • Strong communication and problem-solving skills
  • Reliable attendance and professionalism

Ideal Candidate

You are someone who:

  • Leads by example
  • Understands urgency and customer experience
  • Knows how to convert calls into booked opportunities
  • Thrives in a high-energy office environment
  • Wants to grow into leadership within a rapidly expanding company
  • Takes pride in helping both customers and teammates succeed

At Fix It 24/7, we believe great people deserve great support, strong leadership, and real career opportunities. If you are ready to take the next step in your career, apply today.

Location: 100% In-Office, 16360 Table Mountain Parkway, Golden, CO 80403
#COTRADES

Apply