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Inbound Customer Service Agent Jobs (NOW HIRING)

MCI

Inbound Customer Service Agent

Killeen, TX · On-site

Customer Support Agent MCI is one of the fastest-growing tech-enabled business services companies ... Key Responsibilities Handle inbound and outbound customer interactions in a courteous and ...

Disabled Veteran Solutions

$15/hr

Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and ...

MCI Careers

Inbound Customer Service Agent

Killeen, TX · On-site

We're looking for enthusiastic and service-driven Customer Support Agent to join our team! In this ... Handle inbound and outbound customer interactions in a courteous and professional manner * Deliver ...

MCI Careers

Inbound Customer Service Agent

Killeen, TX · On-site

$14/hr

We're looking for enthusiastic and service-driven Customer Support Agent to join our team! In this ... Handle inbound and outbound customer interactions in a courteous and professional manner * Deliver ...

TEKsystems

Inbound Customer Service Agent

Chino, CA · On-site

$20/hr

Description • Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. • Assist scheduling customers with appointments for Airbag recalls and provide ...

TEKsystems

Inbound Customer Service Agent

Chino, CA · On-site

$20/hr

Description • Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. • Assist scheduling customers with appointments for Airbag recalls and provide ...

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

MCI Careers

Inbound Customer Service Agent

Killeen, TX · On-site

$14/hr

We're looking for enthusiastic and service-driven Customer Support Agent to join our team! In this ... Handle inbound and outbound customer interactions in a courteous and professional manner * Deliver ...

TEKsystems

Inbound Customer Service Agent

Chino, CA

$20/hr

Description • Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. • Assist scheduling customers with appointments for Airbag recalls and provide ...

KONE

Inbound Customer Service Agent

Moline, IL · On-site

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

Kone AB

Inbound Customer Service Agent

Moline, IL

$57K - $75K/yr

We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes ...

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Inbound Customer Service Agent information

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How much do inbound customer service agent jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for inbound customer service agent in the United States is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Agent, and why are they important?

To thrive as an Inbound Customer Service Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help agents build rapport and effectively handle customer inquiries or complaints. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall success of the company’s service operations.

What are some common challenges faced by Inbound Customer Service Agents, and how can they be managed effectively?

Inbound Customer Service Agents often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics like call resolution times. To manage these effectively, agents benefit from strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide comprehensive training and ongoing support, and agents are encouraged to use knowledge bases and escalate issues when necessary. Building rapport quickly and utilizing active listening can also make challenging interactions more manageable.

What is an inbound customer service agent?

An inbound customer service agent is a professional who handles customer inquiries, complaints, and support requests received through phone, email, or chat. They focus on assisting customers with existing issues, providing information, and resolving problems using communication skills and customer service tools. This role often requires patience, active listening, and knowledge of company products or services.

What is the role of inbound customer service?

An inbound customer service agent handles incoming calls, emails, or chats from customers seeking assistance, information, or support. Their responsibilities include resolving issues, providing product or service details, and ensuring customer satisfaction using communication skills and customer relationship management tools.

What is the difference between Inbound Customer Service Agent vs Customer Support Representative?

AspectInbound Customer Service AgentCustomer Support Representative
Primary RoleHandles incoming customer inquiries, provides support, resolves issuesAssists customers with products/services, offers solutions, and maintains customer satisfaction
Work EnvironmentCall centers, remote, or online chat platformsCall centers, retail, online support, or remote
Required SkillsCommunication, problem-solving, patienceCommunication, technical knowledge, problem-solving
Common CertificationsCustomer service certifications, communication skillsCustomer service certifications, product knowledge

Both roles focus on assisting customers, often in similar environments, and require strong communication skills. The main difference lies in the specific job titles used by employers, with "Inbound Customer Service Agent" emphasizing handling incoming calls or inquiries, while "Customer Support Representative" may include a broader range of support channels and contexts.

How can I make $2000 a week working from home?

Inbound Customer Service Agents can potentially earn $2000 or more per week by working full-time, handling high call volumes, and gaining experience in specialized industries. Increasing income may also involve taking on multiple shifts, improving communication skills, and using tools like CRM software. However, earnings vary based on company pay structures, hours worked, and individual performance.

What does an Inbound Customer Service Agent do?

An Inbound Customer Service Agent is responsible for handling incoming calls, emails, or chats from customers who need assistance with products, services, or account information. Their primary duties include answering questions, resolving issues, processing orders, and providing information about company offerings. These agents act as the first point of contact for customers, ensuring a positive experience by addressing concerns efficiently and professionally. They may also document interactions and follow up on customer requests as needed.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered a good entry-level job because it requires basic communication skills, customer interaction, and problem-solving abilities. It provides experience in a professional environment and can serve as a stepping stone to other roles in customer support, sales, or management.
More about Inbound Customer Service Agent jobs
Who are the top companies hiring for Inbound Customer Service Agent jobs? The top employers for Inbound Customer Service Agent jobs are:
What job categories do people searching Inbound Customer Service Agent jobs look for? The top searched job categories for Inbound Customer Service Agent jobs are:
What are popular job titles related to Inbound Customer Service Agent jobs? For Inbound Customer Service Agent jobs, the most frequently searched job titles are:
Inbound Customer Service Agent jobs near you
Infographic showing various Inbound Customer Service Agent job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 5% As Needed, 40% Full Time, 6% Part Time, 42% Contract, and 4% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,496 per year, or $17.1 per hour.
Inbound Customer Service Agent

Inbound Customer Service Agent

Disabled Veteran Solutions

Atlanta, GA • Remote

$15/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Remote Inbound Customer Service Representative (Full-Time)
Disabled Veteran Solutions (DVS)

Make an Impact Through Meaningful Work

Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.

This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.

Start Date: July 20, 2026
Initial training will take place during your first two weeks.

Position Overview

In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.

Responsibilities include:

  • Answering inbound calls and providing a positive, solution-oriented customer experience
  • Assisting with basic technical troubleshooting and initiating support tickets as needed
  • Scheduling appointments at designated service locations
  • Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
  • Conducting follow-up calls to ensure issues are resolved and customers remain informed
  • Delivering consistent, high-quality service in a structured environment

Required Qualifications

We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.

  • High school diploma or GED required; additional education preferred
  • Prior customer service experience, particularly in call-driven environments
  • Strong verbal communication skills with the ability to build rapport quickly
  • Ability to troubleshoot basic technical issues independently
  • Comfortable working in a remote environment with minimal supervision
  • Ability to successfully complete an extensive credentialing and background check process

Preferred:

  • Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

  • Reliable high-speed internet connection
  • Private, distraction-free workspace
  • Ability to navigate computer systems efficiently
  • DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset

Schedule & Training

  • Training Schedule: 9:00 AM - 4:30 PM EST
  • Regular Schedule - regular schedule set between the hours of 8:00am - 8:00pm - Monday - Friday

Consistent attendance and reliability are essential for success in this role.

Why Join DVS

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.

At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.

Build a career where your work matters. Apply today to join the DVS team.


A pre-employment drug screening and criminal background check are required prior to employment.