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Inbound Customer Service Agent Jobs (NOW HIRING)

Mobile Fleet Inc

Customer Service Agent

Marion, SC · On-site

$18/hr

Customer Service Agent Rockland Custom Products is currently seeking a skilled and detail-oriented ... Duties: * Answer inbound calls from customers to assist them with resolutions, updates, or ...

Ezarly

Inbound Customer Service

Manhattan, NY · Remote

We are seeking a skilled and experienced customer service representative to provide exceptional support to clients and their customers. As a remote worker, you'll handle inbound and outbound calls ...

Ezarly

Inbound Customer Service

Richmond, VA · Remote

We are seeking a skilled and experienced customer service representative to provide exceptional support to clients and their customers. As a remote worker, you'll handle inbound and outbound calls ...

Spherion of Utah

Inbound Customer Service

Lindon, UT

$18 - $19.50/hr

This position is the first point of contact for inbound customer calls regarding their 401K accounts. This is full-time position with a work schedule between the hours of 7am and 6:30 pm. Schedules ...

PrideStaff

MEDICAL CUSTOMER SERVICE AGENT

Miami, FL · On-site

$17.50 - $18.50/hr

MEDICAL CUSTOMER SERVICE AGENT Schedule: Monday-Friday, 8:00 AM-5:00 PM Remote Schedule: 1 week ... Responsibilities * Answer and manage inbound patient calls professionally and efficiently

CAVU Holdings (AMER) Inc.

Customer Service Agent

Chicago, IL · Hybrid

$16 - $21.50/hr

Description Customer Service Agent AMER Hybrid / Indianapolis About Us For airports, for partners ... Provide excellent customer service via inbound and outbound telephone calls and email/ * Support ...

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How much do inbound customer service agent jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for inbound customer service agent in the United States is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Agent, and why are they important?

To thrive as an Inbound Customer Service Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help agents build rapport and effectively handle customer inquiries or complaints. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall success of the company’s service operations.

What are some common challenges faced by Inbound Customer Service Agents, and how can they be managed effectively?

Inbound Customer Service Agents often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics like call resolution times. To manage these effectively, agents benefit from strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide comprehensive training and ongoing support, and agents are encouraged to use knowledge bases and escalate issues when necessary. Building rapport quickly and utilizing active listening can also make challenging interactions more manageable.

What is the difference between Inbound Customer Service Agent vs Customer Support Representative?

AspectInbound Customer Service AgentCustomer Support Representative
Primary RoleHandles incoming customer inquiries, provides support, resolves issuesAssists customers with products/services, offers solutions, and maintains customer satisfaction
Work EnvironmentCall centers, remote, or online chat platformsCall centers, retail, online support, or remote
Required SkillsCommunication, problem-solving, patienceCommunication, technical knowledge, problem-solving
Common CertificationsCustomer service certifications, communication skillsCustomer service certifications, product knowledge

Both roles focus on assisting customers, often in similar environments, and require strong communication skills. The main difference lies in the specific job titles used by employers, with "Inbound Customer Service Agent" emphasizing handling incoming calls or inquiries, while "Customer Support Representative" may include a broader range of support channels and contexts.

What does an Inbound Customer Service Agent do?

An Inbound Customer Service Agent is responsible for handling incoming calls, emails, or chats from customers who need assistance with products, services, or account information. Their primary duties include answering questions, resolving issues, processing orders, and providing information about company offerings. These agents act as the first point of contact for customers, ensuring a positive experience by addressing concerns efficiently and professionally. They may also document interactions and follow up on customer requests as needed.
More about Inbound Customer Service Agent jobs
Who are the top companies hiring for Inbound Customer Service Agent jobs? The top employers for Inbound Customer Service Agent jobs are:
What job categories do people searching Inbound Customer Service Agent jobs look for? The top searched job categories for Inbound Customer Service Agent jobs are:
What are popular job titles related to Inbound Customer Service Agent jobs? For Inbound Customer Service Agent jobs, the most frequently searched job titles are:
Inbound Customer Service Agent jobs near you
Infographic showing various Inbound Customer Service Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $35,496 per year, or $17.1 per hour.
Customer Service Agent

Customer Service Agent

Mobile Fleet Inc

Marion, SC • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Customer Service Agent

Rockland Custom Products is currently seeking a skilled and detail-oriented Customer service Representative to join our product design team. The Ideal candidate will work with our sales and production teams to resolve customer concerns and requirements. This role will be responsible for working with our teams to resolve customer issues, update customers with order and quote status’, and assist with technical questions related to our products. They will be responsible for responding to and forwarding incoming calls and emails from our customers and sales teams.

Duties:
  • Answer inbound calls from customers to assist them with resolutions, updates, or forwarding to the proper team member.
  • Monitor and reply to inbound customer service emails to resolve the needs of our customers.
  • Assist sales with customer relation building.
  • Work with production to inform customers of production schedules and estimates.
  • Assist inside sales department with email and phone inquiries.
  • Perform additional office management duties as needed.

    • .

    Qualifications/Skills:
  • 2 year customer service experience
  • Strong communication and customer relation skills
  • Proper phone and email etiquette
  • Proficient time management, organization and scheduling skills
  • Strong attention to detail
  • Strong problemsolving skills and the ability to work independently as well as part of a team.
  • Must be reliable and selfmotivated

    • Benefits (including but not limited to)

  • Medical insurance reimbursement program
  • Dental Insurance
  • Vision Insurance
  • Supplemental Policies
  • 401(k) matching
  • Paid time off
  • Flexible Spending Account
  • Pay Range starting at $18/hour, dependent on experience and expertise
    • Schedule:
  • Full time position
    • This is an active, hands-on role that requires:

    Standing, walking, and sitting for extended periods of time.

    The willingness to roll up your sleeves, get dirty, apply yourself and take pride in the work we are doing and the products we are building.

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