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Customer Success Agent Jobs (NOW HIRING)

Slash Financial

Customer Success Agent

As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform. What You ...

Slash Financial

Customer Success Agent

San Francisco, CA · On-site +1

$55K - $70K/yr

As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform. What You ...

Airline

Customer Success Agent, Oklahoma

Oklahoma City, OK · On-site

$14.50 - $19.25/hr

Position Customer Success Agent Reports To The Customer Success Agent will report to Ride Room Manager . Job Overview Customer Success Agent will assist potential guest on the phone to complete our ...

Airline

Customer Success Agent, Houston

Houston, TX · On-site

$13.50 - $18/hr

Position Customer Success Agent Reports To The Customer Success Agent will report to Ride Room Manager . Job Overview Customer Success Agent will assist potential guest on the phone to complete our ...

Heirloom

Customer Success Agent

Mount Pleasant, SC · On-site

$15/hr

Customer Success Agent Heirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are given the resources to obsess over guiding these ...

Heirloom Cloud

Customer Success Agent

Mount Pleasant, SC · On-site

$15/hr

Customer Success Agent Heirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are given the resources to obsess over guiding these ...

Lotto.com

Customer Success Agent

Jersey City, NJ · On-site

$45 - $55/hr

As a Customer Success Agent, you will report to our Customer Success Manager, and work on a variety of projects, supporting a best-in-class online platform. This is an entry-level position on a ...

Heirloom

Customer Success Agent

Mount Pleasant, SC · On-site

$15/hr

Customer Success Agent Heirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are given the resources to obsess over guiding these ...

Jacobs & CO Mortgage

Customer Success Agent

Atlanta, GA · On-site

$14.75 - $19.75/hr

We are seeking a dedicated and enthusiastic Customer Success Agent to join our team at a leading mortgage company. The ideal candidate will be responsible for ensuring customer satisfaction ...

Bay Alarm

Customer Success Agent

Concord, CA · On-site

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by organizing, scheduling, and managing meetings with prospective and existing clients. In this role ...

Bay Alarm Company

Customer Success Agent

Concord, CA · On-site

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by organizing, scheduling, and managing meetings with prospective and existing clients. In this role ...

Bay Alarm Company

Customer Success Agent

Concord, CA · On-site

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by organizing, scheduling, and managing meetings with prospective and existing clients. In this role ...

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Customer Success Agent information

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How much do customer success agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer success agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
More about Customer Success Agent jobs
What cities are hiring for Customer Success Agent jobs? Cities with the most Customer Success Agent job openings:
What states have the most Customer Success Agent jobs? States with the most job openings for Customer Success Agent jobs include:
What job categories do people searching Customer Success Agent jobs look for? The top searched job categories for Customer Success Agent jobs are:
Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Success Agent

Slash Financial

Remote

Other

Re-posted 18 days ago

Job description

About Slash
Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. That's why we're creating a new category of business banking. We combine the reliability of traditional banking (high yields, competitive rewards, and comprehensive security) with industry-specific features that make businesses more efficient, more competitive, and more profitable.
Started in 2021, Slash is one of the fastest growing fintechs in the world and we power over three billion dollars a year in business purchasing across numerous industries. We're backed by some of the best investors in the world including Menlo Ventures, NEA, Y Combinator, Stanford University, and the founders of Tinder and Plaid. Slash is headquartered in San Francisco, and has a strong in-person culture.
We're growing fast and are looking for sharp, detail-oriented Customer Success Agent to join our team!
The Role:As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform.
What You'll Do:
  • Handle customer success and support operations, working closely with our product, sales, and engineering teams.
  • Document and automate customer operation processes where possible.
  • Conduct customer support: Serve as a first point of contact for customer questions via phone, email, and dashboard.
  • Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently.
  • Review new customer onboarding applications.
  • Write FAQs and internal playbooks to make our customer experience faster and easier.
  • Managing inbound support tickets and calls with professionalism and empathy.
What We're Looking For:
  • 2+ years in financial services, customer support/success or sales/BDR experience preferred.
  • Strong attention to detail and excellent written/verbal communication skills.
  • Comfortable handling sensitive information and exercising discretion.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Experience with Intercom, Pylon, or similar tools a plus but not required.
  • Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we'll train you).
  • Ability to work Day Shift - PST or EST hours (9am-6pm)
Why Join Slash:
  • Be part of a fast-growing fintech startup disrupting business finance.
  • Work closely with compliance leadership to develop in-demand skills in AML and risk operations.
  • Opportunity to grow into high-impact compliance roles as we scale.
  • On-Site or Remote opportunity!

Apply