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Agency Team Member information

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How much do agency team member jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for agency team member in the United States is $14.03, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Agency Team Member vs Insurance Agent?

AspectAgency Team MemberInsurance Agent
CredentialsMay require licensing depending on role, but often less specializedRequires state licensing and certifications
Work EnvironmentTypically works within an agency, supporting sales and administrative tasksWorks directly with clients to sell and manage insurance policies
Employer & Industry UsageEmployed by insurance agencies, assisting in various rolesEmployed as independent or company representatives selling policies
Search & Comparison IntentLooking for support roles within insurance agenciesSeeking sales or client-facing insurance roles

While both roles operate within the insurance industry, an Agency Team Member generally supports agency operations and may not require extensive licensing, whereas an Insurance Agent actively sells policies and must be licensed. Understanding these differences helps job seekers find the right position aligned with their credentials and career goals.

How does an Agency Team Member typically collaborate with other roles within an insurance agency?

Agency Team Members often work closely with agents, customer service representatives, and underwriters to ensure clients receive comprehensive support. Daily collaboration may include sharing client information, coordinating policy quotes, and assisting in claims processing. Effective communication and teamwork are essential, as Agency Team Members frequently act as a liaison between clients and other team members to address client needs quickly and accurately. This collaborative environment fosters learning and helps team members develop a well-rounded understanding of agency operations.

What are the key skills and qualifications needed to thrive as an Agency Team Member, and why are they important?

To thrive as an Agency Team Member, you need strong customer service skills, sales acumen, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office productivity tools, and, in some cases, state insurance licensing is typically required. Excellent communication, problem-solving abilities, and teamwork help you build rapport with clients and collaborate effectively within the agency. These skills are essential for meeting client needs, achieving sales targets, and contributing to the agency’s overall success.

What are Agency Team Members?

Agency Team Members are professionals who work within an insurance or marketing agency, supporting the agency's operations, sales, and customer service functions. Their responsibilities often include assisting clients, processing paperwork, generating leads, and helping agents with policy management. Agency Team Members play a key role in ensuring smooth day-to-day operations and delivering excellent service to clients. They may also help with marketing initiatives and provide administrative support as needed.
More about Agency Team Member jobs
What job categories do people searching Agency Team Member jobs look for? The top searched job categories for Agency Team Member jobs are:
Agency Team Member jobs near you
Infographic showing various Agency Team Member job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 9% Part Time, and 20% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $29,191 per year, or $14 per hour.

Account Associate - Farmers Agency Team Member

Tony Castle - Farmers Agency

Lubbock, TX • On-site

$50K - $80K/yr

Full-time

PTO

Posted 3 days ago

Job description

Account Associate - Farmers Agency Team Member

Position Overview

Tony Castle Farmers Agency is hiring a full-time Account Associate in Lubbock, TX for someone who wants to build a long-term career in insurance. This is an in-office role with hands-on training and coaching from a local agency team that values consistency, reliability, and professional growth. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

  • Call prospective customers, explain their coverage choices, and follow through to bind new policies
  • Schedule meetings and walk potential customers through each step of the sale
  • Communicate fluently with Spanish- and English-speaking policyholders
  • Keep your activity log and sales pipeline current in the agency database
  • Deliver on outreach quotas and monthly sales benchmarks
  • Attend training sessions and work through licensing coursework

Qualifications

  • New to the industry? We'll teach you everything you need
  • Fluent or proficient in Spanish and English, preferred
  • An engaging phone manner and the ability to communicate with confidence
  • Driven to keep outreach going day after day without being told
  • Open to completing the licensing the position calls for
  • A positive teammate who takes coaching well

Benefits

  • Base wage plus commission earned on your results
  • $2500 new-business bonus in first full sales month
  • PTO package including vacation, sick leave, and personal days
  • Office closed on paid company holidays
  • A defined path for career growth
  • Help getting licensed, plus ongoing training
  • Company events, contests and team lunches

Pay range: $50,000-$80,000 per year

The figure shown is total compensation (base salary, commission, and bonus). Pay rises with your results, and our strongest team members earn above this range.