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Agency Team Member information

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How much do agency team member jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for agency team member in the United States is $14.03, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Agency Team Member vs Insurance Agent?

AspectAgency Team MemberInsurance Agent
CredentialsMay require licensing depending on role, but often less specializedRequires state licensing and certifications
Work EnvironmentTypically works within an agency, supporting sales and administrative tasksWorks directly with clients to sell and manage insurance policies
Employer & Industry UsageEmployed by insurance agencies, assisting in various rolesEmployed as independent or company representatives selling policies
Search & Comparison IntentLooking for support roles within insurance agenciesSeeking sales or client-facing insurance roles

While both roles operate within the insurance industry, an Agency Team Member generally supports agency operations and may not require extensive licensing, whereas an Insurance Agent actively sells policies and must be licensed. Understanding these differences helps job seekers find the right position aligned with their credentials and career goals.

How does an Agency Team Member typically collaborate with other roles within an insurance agency?

Agency Team Members often work closely with agents, customer service representatives, and underwriters to ensure clients receive comprehensive support. Daily collaboration may include sharing client information, coordinating policy quotes, and assisting in claims processing. Effective communication and teamwork are essential, as Agency Team Members frequently act as a liaison between clients and other team members to address client needs quickly and accurately. This collaborative environment fosters learning and helps team members develop a well-rounded understanding of agency operations.

What are the key skills and qualifications needed to thrive as an Agency Team Member, and why are they important?

To thrive as an Agency Team Member, you need strong customer service skills, sales acumen, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office productivity tools, and, in some cases, state insurance licensing is typically required. Excellent communication, problem-solving abilities, and teamwork help you build rapport with clients and collaborate effectively within the agency. These skills are essential for meeting client needs, achieving sales targets, and contributing to the agency’s overall success.

What are Agency Team Members?

Agency Team Members are professionals who work within an insurance or marketing agency, supporting the agency's operations, sales, and customer service functions. Their responsibilities often include assisting clients, processing paperwork, generating leads, and helping agents with policy management. Agency Team Members play a key role in ensuring smooth day-to-day operations and delivering excellent service to clients. They may also help with marketing initiatives and provide administrative support as needed.
More about Agency Team Member jobs
What job categories do people searching Agency Team Member jobs look for? The top searched job categories for Agency Team Member jobs are:
Agency Team Member jobs near you
Infographic showing various Agency Team Member job openings in the United States as of June 2026, with employment types broken down into 66% Full Time, 17% Part Time, 1% Temporary, 15% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $29,191 per year, or $14 per hour.

Sales Specialist In-Person Agency Team Member

Casey Wilson

Kokomo, IN • On-site

$55K - $76K/yr

Full-time

Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Free uniforms

Sales Specialist (In-Person Agency Team Member)
Position Summary:
Are you looking for more than just a job? Im building a team here in Kokomo, and Im looking for motivated, positive individuals who want to grow with a local American Family Insurance agency. As a Sales Specialist, youll help shape our agencys future, contribute your ideas, and be part of a supportive environment where we can build success together.
The Sales Specialist markets, prospects, and sells American Family Insurance products across all product lines. This role builds and maintains customer relationships, identifies customer needs, and recommends appropriate product and service solutions. The position also helps promote brand awareness through participation in agency and community events.
Compensation: $55,000 $76,000 per year
Company Overview:
We believe people are an organizations most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, were committed to growing a diverse and inclusive culture that empowers innovation to inspire, protect, and restore our customers dreams in ways never imagined.
Key Responsibilities:
Sales & Business Development
  • Develop knowledge of local market dynamics to identify business development opportunities across all product lines.
  • Help the agency grow by using consultative selling techniques to sell insurance products to new customers.
  • Secure new business through individual effort and established lead methods.
  • Prepare quotes and applications, deliver effective presentations, and close sales.
Prospecting & Lead Generation
  • Prospect for new business through:
    • Leads and referrals
    • Telephone outreach
    • Networking events, trade shows, and personal contacts
    • Social media and online outreach
    • B2B and B2C networks
    • Sales lead groups (including COI lead sources)
Account Management & Cross-Selling
  • Maintain effective customer relationships.
  • Proactively cross-sell and/or coordinate with agency team members to provide additional coverage for existing customers.
Community & Brand Presence
  • Promote brand awareness through participation in agency and community events.
  • Maintain active involvement in the local community.

Qualifications:
  • Ability to work independently; plan, set priorities, and organize work.
  • Must be able to work in-person in an office environment
  • Demonstrated sales and customer service experience.
  • Excellent oral and written communication skills.
  • Demonstrated analytical skills.
  • Proficiency with PC software applications (Microsoft Office Suite, Internet Explorer, etc.).
  • Comfortable using digital devices (smartphones, tablets, laptops).
  • Experience with social media platforms, including (but not limited to): Facebook, X (Twitter), Pinterest, YouTube, Instagram, Google+, LinkedIn.

Benefits & Perks:
  • Competitive salary
  • 401(k)
  • Performance-based bonus
  • Competitive hourly pay rate plus commission and/or bonuses
  • Paid training
  • Paid time off
  • Dental insurance
  • Vision insurance
  • Employee discounts
  • Training & development
  • Opportunity for advancement

Join Our Team:
Join Our Team. Bring Your Dreams.
We are looking for Team Members to be Sales Specialists, Family Risk Advisors, and Customer Service Representatives

If youre ready to be part of something new and help build a winning team, Id love to talk with you. Lets grow together and make a difference in our community!
Employment Disclaimer
This position is an Agency Team Member role working for an Agency Owner and is not an employee of American Family Insurance.