Position Summary Information
General Summary
The Claims Agent II is responsible for reviewing, evaluating, and resolving general liability, vehicle damage and property claims presented against WSSC Water. Responsibilities include evaluating contents and structural damages, interacting with cleaning companies and inspectors, evaluating the actual cash value of losses, drafting authority memoranda, and negotiating settlements.
Essential Functions
Secures statements (recorded and written) from claimants, employees, witnesses, etc.
Establishes reserves on claim files
Reviews and evaluates property damage and auto damage estimates
Advises claimants of the position of their claims
Applies depreciation to structural and personal content damages
Pursues subrogation interests and salvage disposal
Prepares reports regarding liability possible defenses, evaluations and settlement recommendations
Prepares and sends settlement and denial letters to claimants
Evaluates general liability settlement demands
Negotiates settlements with claimants or attorneys
Understands and applies Maryland Annotated Code
Analyzes and resolves liability issues
Prepares reports for Dispute Resolving Committee and testifies, if needed
Interprets homeowners' policies
Explains water/sewer endorsement
Understands small dwelling repair estimates
Maintains claims files with pertinent documentation
Processes billed work (damage caused by others to WSSC Water lines and structures)
Prepares payment requests
Other Functions
Performs other related duties, as assigned
Work Environment And Physical Demands
Worked is performed in a business casual office setting.
Required Knowledge, Skills, And Abilities
Must be knowledgeable regarding investigative techniques, negligence and contract law, construction costs/methods
Familiarity with negotiating techniques, WSSC Water Code
Ability to communicate effectively both verbally and in writing; familiarity with PC operations
Excellent interpersonal and customer service skills
Ability to build rapport with a diverse public
Minimum Education, Experience Requirements
- High School diploma (or equivalent)
- 4+ years' experience adjusting property or vehicle damage claims
Additional Requirements
Completion of the WSSC Water Financial disclosure statement within 30 days of employment and annually thereafter.
Preferences
Associate's degree
Salary $34.16 - $58.08 per hour
Posting Detail Information
EEO Statement Close Date 06/01/2026 Open Until Filled No Special Instructions to Applicants Additional Information
All applicants selected will be subject to drug screening and a background check/verification.