Claims Officer Jobs (NOW HIRING)

Description
Join a growing team and tackle some of the Industry's Most Complex Environmental Claims!
Liberty Mutual is expanding our Environmental Claims team and seeking an experienced Environmental Claims Officer to manage high-exposure environmental, pollution, toxic tort, and mass litigation claims within our Commercial Specialty Lines portfolio!
This is an excellent opportunity for a seasoned claims professional who thrives in complex coverage and liability analysis, enjoys collaborating with legal and industry experts, and is looking to make a meaningful impact at a Fortune 100 carrier known for its financial strength, innovation, and commitment to customer advocacy. In this highly visible role, you'll exercise significant judgment and ownership throughout the entire claim lifecycle, from coverage analysis and investigation through litigation management, negotiation, and resolution. You'll partner closely with policyholders, brokers, reinsurers, underwriting, and defense counsel while helping shape outcomes on some of our most challenging and technically sophisticated claims.
Why Join Liberty Mutual?

• Work on complex, intellectually challenging environmental and toxic tort claims
• Collaborate with experienced legal, technical, and claims professionals across the organization
• Enjoy a high level of autonomy, decision-making authority, and strategic influence
• Gain exposure to high-profile litigation and alternative dispute resolution proceedings
• Join a supportive, growing team with opportunities for professional development and long-term career advancement
• Benefit from a flexible work environment that supports work-life balance

Work Arrangement
We strongly prefer candidates located within 50 miles of one of our hub offices in (Westborough, MA, Boston, MA, Weatogue, CT, Suwanee, GA, , Plano, TX, Hoffman Estates, IL, Indianapolis, IN, Lake Oswego, OR, Las Vegas, NV, Chandler, AZ). Team members within commuting distance are expected to work from the office approximately two times per month. We will also consider highly qualified remote candidates who do not reside near a hub location.
What You'll Do
As an Environmental Claims Officer, you will independently manage a portfolio of complex environmental and pollution claims while delivering exceptional claim outcomes through thoughtful investigation, strategic litigation management, and proactive resolution efforts.
Key responsibilities include:

• Analyze, investigate, and evaluate complex environmental, pollution, toxic tort, and related specialty claims to determine coverage, liability, and claim disposition.
• Own claim strategy from initial notice through final resolution, ensuring timely, fair, and cost-effective outcomes.
• Establish and manage indemnity and expense reserves, ensuring reserve adequacy throughout the life of the claim.
• Recommend reserve adjustments and strategic actions on matters that exceed settlement authority.
• Prepare comprehensive claim analyses and reports for management and business partners.
• Identify emerging claim trends, coverage issues, and portfolio insights, communicating findings to leadership and underwriting teams.
• Direct and oversee litigation strategy through the selection and management of defense counsel and other experts.
• Manage legal budgets, invoice review, and adherence to litigation management guidelines.
• Lead negotiations and actively participate in mediations, arbitrations, and settlement discussions.
• Partner with brokers, risk managers, reinsurers, and insureds to strengthen relationships and deliver exceptional service.
• Support audit and compliance processes while maintaining required adjuster licenses and professional credentials.

We are open to fill this position at a level commensurate to experience as an Environmental Claims Officer or Complex Environmental Claims Specialist.
Qualifications
What Makes You Successful
You bring strong technical expertise, sound judgment, and the ability to navigate highly complex claims involving multiple stakeholders and evolving legal and regulatory considerations. You're comfortable making independent decisions, influencing outcomes, and balancing customer service with strong business acumen Bachelors'
Preferred experience:

• Bachelor's Degree and/or advanced degree. J.D. preferred.
• 7 + years claims/legal experience, with at least 2 years within a technical specialty preferred
• Advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge
• Functional knowledge of law and insurance regulations in various jurisdictions
• Demonstrated advanced verbal and written communications skills
• Demonstrated advanced analytical, decision making and negotiation skills
• Advanced Environmental Claims and/or Pollution Claims experience preferred
• Experience with mass litigation and/or toxic tort required

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco