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Universal Customer Service Agent Jobs (NOW HIRING)

Magline, INC

Customer Service Agent

Standish, MI

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order ...

BNL School Pictures

Customer Service Agent

Marlboro, NJ · On-site

$15 - $20/hr

Customer Service Agent ID: 1064 Location: Marlboro, NJ Company Name: BNL School Pictures More about this job > Description BNL School Pictures is a family owned photography business that offers high ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Allied Universal, North America's leading security and facility services company, offers rewarding ... Possess excellent customer service phone etiquette skills * Navigate a web-based system, while ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

Cornerstone Bank

Customer Service Agent

Aurora, NE

$15.50 - $20.75/hr

Customer Service Agent The Customer Service Agent position offers personal and professional growth opportunities. Successful candidates will learn various insurance products and help existing clients ...

Alphabe Insight Inc

Customer Service Agent

Cincinnati, OH · On-site

$14.75 - $20/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT

$15.50 - $20.75/hr

The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality ...

Magical Destinations Travel

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your clients and delivering outstanding ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality ...

Timi's Tours

Customer Service Agent

Moweaqua, IL

$15 - $20/hr

Customer Service Agent Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a ...

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How much do universal customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for universal customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Universal Customer Service Agent, and why are they important?

To thrive as a Universal Customer Service Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and ticketing tools is typically required. Strong interpersonal skills, patience, and adaptability help agents provide outstanding service and manage diverse customer interactions. These skills and qualities are crucial for efficiently resolving customer issues and ensuring a positive customer experience.

How does a Universal Customer Service Agent balance handling multiple channels of communication, such as phone, email, and live chat, during a typical shift?

Universal Customer Service Agents are often expected to manage inquiries across various channels, which can be both challenging and rewarding. During a typical shift, agents may rotate between phone calls, answering emails, and responding to live chats, depending on demand and scheduling. Effective time management and prioritization are key, as agents need to quickly switch contexts while maintaining high quality customer interactions. Many teams use unified platforms and regular training sessions to help agents stay organized and efficient, ensuring that customer needs are met promptly and accurately.

What are Universal Customer Service Agents?

Universal Customer Service Agents are professionals trained to handle a wide range of customer service tasks across various channels and departments within an organization. They can assist with inquiries, process transactions, troubleshoot issues, and provide support for different products or services. Their versatility allows them to address customer needs efficiently, enhancing overall customer satisfaction. Universal Customer Service Agents often serve as a single point of contact, improving communication and streamlining service delivery.

What is the difference between Universal Customer Service Agent vs Customer Support Specialist?

AspectUniversal Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; specialized product or service training
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online chat
Employer & IndustryRetail, telecom, hospitalityTech companies, software, e-commerce
Search & Comparison IntentCustomer service roles, entry-level supportTechnical support, product-specific assistance

The Universal Customer Service Agent and Customer Support Specialist roles share similar environments and credentials but differ mainly in focus. The Universal Customer Service Agent handles general customer inquiries across various industries, while the Customer Support Specialist often provides technical or product-specific support. Both roles are essential for customer satisfaction but cater to different support needs.

More about Universal Customer Service Agent jobs
What states have the most Universal Customer Service Agent jobs? States with the most job openings for Universal Customer Service Agent jobs include:
What job categories do people searching Universal Customer Service Agent jobs look for? The top searched job categories for Universal Customer Service Agent jobs are:
Universal Customer Service Agent jobs near you
Infographic showing various Universal Customer Service Agent job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 32% Physical, and 68% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Customer Service Agent

Customer Service Agent

Laramie Regional Airport

Laramie, WY

$15/hr

Other

Posted 23 days ago

Job description

Laramie Regional Airport is seeking to hire a Customer Service Agent. This is a part-time position
working a mixture of evenings and weekends for 5 to 20 hours per week. The Customer Service Agent
will be part of the Fixed Based Operation Team. You will be giving the customers of Cowboy Aviation
the best Laramie, Wyoming experiences possible. As part of the team, you will be greeting customers
as they come in, answering phone calls and questions about Laramie Regional Airport and the
services of Cowboy Aviation. The Customer Service Agent will also be asked to keep all areas in the
buildings picked up and clean.
Minimum Qualifications:
• Excellent written, verbal, and interpersonal communication skills.
• Basic computer skills (Microsoft Office).
• Flexible schedule.
Desired Qualifications:
• Ability to interact with the public.
• Outgoing Personality
• Customer Service to include Point of Sale (POS) experience
The Customer Service Agent will be responsible for the following:
• Answers phones, route calls, take messages, and provides general information.
• Greeting and directing customers.
• Schedule appointments, meetings and conferences and assist in data collection and reports as
needed.
• Possesses strong personal skills with a customer focus.
• Sales of merchandise with the use of cash and or credit card.
• Cleaning.
• Assist in other areas of the airport as needed.
• Use strong customer service skills to provide the best experience possible.
• Some landscaping, outside manual labor, and snow shoveling.
Salary Range: $15.00/hour.
Laramie Regional Airport is an Equal Employment Opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or protected veteran status. We will
conduct a background investigation for the final candidate being considered for
employment. Open until Filled

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