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Universal Customer Service Agent Jobs (NOW HIRING)

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Allied Universal ® , North America's leading security and facility services company, offers ... Possess excellent customer service phone etiquette skills * Navigate a web-based system, while ...

DSV

Customer Service Agent

Aurora, IL

$20.47/hr

Customer Service Agent Location: Aurora, IL Division: Contract Job Posting Title: Customer Service Agent Time Type: Full Time Department: Admin Corporate Ops Safety Training FLSA Status: Exempt Non ...

DSV

Customer Service Agent

Miami, FL

$18.75 - $25.25/hr

Customer Service Agent Location: USA - Miami, 12430 NW 25th St Division: Air & Sea Job Posting Title: Customer Service Agent Time Type: Full Time Summary: As a Warehouse Customer Service Agent at DSV ...

Senture

$14.25 - $19.25/hr

Customer Service Agent Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply We're excited to share this opportunity as part of our talent ...

OSCAR C MITSON INSURANCE

Be Seen First

Customer Service Agent

Fort Wayne, IN · On-site

$30K - $35K/yr

The Customer Service Agent plays a vital role in supporting customers through various communication channels including phone, email, and in-person interactions. Working within a small team of 1-5 ...

Herff Jones

Customer Service Agent

Indianapolis, IN

$18/hr

Customer Service Agent Location: Indianapolis, IN Starting Pay: $18/hr JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT About Herff Jones: Indianapolis-based Herff Jones is the leading ...

HERFF JONES

Customer Service Agent

Indianapolis, IN · On-site

$18/hr

Customer Service Agent Location: Indianapolis, IN Starting Pay: $18/hr JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT About Herff Jones: Indianapolis-based Herff Jones is the leading ...

Seaborne Airlines

Customer Service Agent

Saint Croix, VI · On-site

$14.50 - $19.25/hr

As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more! CUSTOMER SERVICE AGENT A. Qualification Standards . Must ...

System One

Customer Service Agent

Tulsa, OK

$17 - $20/hr

Customer Service Agent Location: Tulsa, Oklahoma Type: Contract To Hire Compensation: $17.00 - $20.00 Contractor Work Model: Onsite Hours: 40 hours weekly Job Summary The Customer Service Agent I ...

herffjones

Customer Service Agent

Indianapolis, IN · On-site

$18/hr

Customer Service Agent Location: Indianapolis, IN Starting Pay: $18/hr JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT About Herff Jones: Indianapolis-based Herff Jones is the leading ...

CAVU Holdings (AMER) Inc.

Customer Service Agent

Chicago, IL · Hybrid

$16 - $21.50/hr

Description Customer Service Agent AMER Hybrid / Indianapolis About Us For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of ...

Empire Auto Parts, LLC

Customer Service Agent

Norcross, GA · On-site

$14.50 - $19.50/hr

Job Summary: The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ...

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Universal Customer Service Agent information

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How much do universal customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for universal customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Universal Customer Service Agent, and why are they important?

To thrive as a Universal Customer Service Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and ticketing tools is typically required. Strong interpersonal skills, patience, and adaptability help agents provide outstanding service and manage diverse customer interactions. These skills and qualities are crucial for efficiently resolving customer issues and ensuring a positive customer experience.

How does a Universal Customer Service Agent balance handling multiple channels of communication, such as phone, email, and live chat, during a typical shift?

Universal Customer Service Agents are often expected to manage inquiries across various channels, which can be both challenging and rewarding. During a typical shift, agents may rotate between phone calls, answering emails, and responding to live chats, depending on demand and scheduling. Effective time management and prioritization are key, as agents need to quickly switch contexts while maintaining high quality customer interactions. Many teams use unified platforms and regular training sessions to help agents stay organized and efficient, ensuring that customer needs are met promptly and accurately.

What are Universal Customer Service Agents?

Universal Customer Service Agents are professionals trained to handle a wide range of customer service tasks across various channels and departments within an organization. They can assist with inquiries, process transactions, troubleshoot issues, and provide support for different products or services. Their versatility allows them to address customer needs efficiently, enhancing overall customer satisfaction. Universal Customer Service Agents often serve as a single point of contact, improving communication and streamlining service delivery.

What is the difference between Universal Customer Service Agent vs Customer Support Specialist?

AspectUniversal Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; specialized product or service training
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online chat
Employer & IndustryRetail, telecom, hospitalityTech companies, software, e-commerce
Search & Comparison IntentCustomer service roles, entry-level supportTechnical support, product-specific assistance

The Universal Customer Service Agent and Customer Support Specialist roles share similar environments and credentials but differ mainly in focus. The Universal Customer Service Agent handles general customer inquiries across various industries, while the Customer Support Specialist often provides technical or product-specific support. Both roles are essential for customer satisfaction but cater to different support needs.

More about Universal Customer Service Agent jobs
What states have the most Universal Customer Service Agent jobs? States with the most job openings for Universal Customer Service Agent jobs include:
What job categories do people searching Universal Customer Service Agent jobs look for? The top searched job categories for Universal Customer Service Agent jobs are:
Universal Customer Service Agent jobs near you
Infographic showing various Universal Customer Service Agent job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 32% Physical, and 68% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Customer Service Agent

Customer Service Agent

Allied Universal

Richardson, TX • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,381 frontline employees who took The Breakroom Quiz

67th of 100 rated security

Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal® is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. Allied Universal's Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch™, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdaysThis is a full time, in office role that requires weekends.
PAY: $17.00 per hour plus tiered retention/performance bonus eligibility
SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week):
  • First Shift (6:30 pm - 3:00 pm, with a 30 minurte unpaid meal break)
  • Evening Shift (2:30pm - 11:00 pm, with a 30 minute unpaid meal break)

Training Schedule: (6:30am - 3:00pm, Monday-Friday for the first 2 weeks)
RESPONSIBILITIES:
  • Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
  • Create attendance exception records based on changes to schedules where appropriate
  • Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
  • Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
  • Handle local office calls during normal office hours and transfers calls to appropriate personnel
  • Receive after-hours call forwarding from all Allied Universal offices and take appropriate action

QUALIFICATIONS:
  • High School diploma or equivalent
  • Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field
  • Basic proficiency with Excel, Outlook, and Microsoft Teams
  • Possess excellent customer service phone etiquette skills
  • Navigate a web-based system, while assisting callers
  • Work in a team environment and work independently
  • Work in a fast-paced environment and multi-task with accuracy

PREFERRED QUALIFICATIONS:
  • Prior high volume call center experience with both inbound and outbound calls

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
#LI-26
Requisition ID
2026-1529670

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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