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Universal Customer Service Agent Jobs (NOW HIRING)

ERIC W SNYDER INSURANCE

Customer Service Agent

Parkton, MD · On-site

$14 - $18.75/hr

As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Scottsdale, Arizona, United States 40,000.00 - 85,000.00 () Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Killeen, Texas, United States 40,000.00 - 85,000.00 Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your ...

Dinamic AS Group

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Customer Service Agent At Dinamic AS Group, we believe exceptional events are built by exceptional people. We specialize in delivering high-quality event experiences through professionalism, teamwork ...

Proctors Theatre

Customer Service Agent

Schenectady, NY · On-site

$17.51/hr

Proctors Collaborative seeks a full-time, benefits-eligible Box Office Customer Service Agent (CSA ... Universal Preservation Hall. A CSA is expected to provide patrons with accurate event/facility ...

Promo Placement Inc

Customer Service Agent

Columbus, OH · On-site

$401K/yr

Image Solutions * Customer Service Agent * Salary - $60,000 - $65,000 * 401k and health benefits * Must be in the office 3 days per week * Located in Columbus, OH. The PromoPlacement Team info ...

Swift7 Consultants

Customer Service Agent

Houston, TX · On-site

$35K - $40K/yr

Customer Service Agent At Swift7 Consultants, we are committed to delivering exceptional service and creating positive experiences for both our clients and customers. We believe that great teams are ...

Eric W Snyder Insurance

Customer Service Agent

Parkton, MD · On-site

$60K - $75K/yr

As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent South Burlington, Vermont, United States About The Job Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Branson, Missouri, United States 40,000.00 - 85,000.00 Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your ...

Elevare Branding

Customer Service Agent

Louisville, KY · On-site

$15 - $20/hr

Customer Service Agent At Elevare Branding, we specialize in building meaningful brand identities that connect, inspire, and deliver results. Our team is driven by creativity, precision, and a ...

HRmango

Customer Service Agent

Salt Lake City, UT · On-site

$10/hr

The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and ...

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Universal Customer Service Agent information

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How much do universal customer service agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for universal customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a universal customer service agent?

Universal Customer Service Agents are professionals trained to handle a wide range of customer service tasks across various channels and departments within an organization. They can assist with inquiries, process transactions, troubleshoot issues, and provide support for different products or services. Their versatility allows them to address customer needs efficiently, enhancing overall customer satisfaction. Universal Customer Service Agents often serve as a single point of contact, improving communication and streamlining service delivery.

What are the key skills and qualifications needed to thrive as a universal customer service agent?

To thrive as a Universal Customer Service Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and ticketing tools is typically required. Strong interpersonal skills, patience, and adaptability help agents provide outstanding service and manage diverse customer interactions. These skills and qualities are crucial for efficiently resolving customer issues and ensuring a positive customer experience.

How does a universal customer service agent balance handling multiple channels of communication, such as phone, email, and live chat, during a typical shift?

Universal Customer Service Agents are often expected to manage inquiries across various channels, which can be both challenging and rewarding. During a typical shift, agents may rotate between phone calls, answering emails, and responding to live chats, depending on demand and scheduling. Effective time management and prioritization are key, as agents need to quickly switch contexts while maintaining high quality customer interactions. Many teams use unified platforms and regular training sessions to help agents stay organized and efficient, ensuring that customer needs are met promptly and accurately.

What is the difference between Universal Customer Service Agent vs Customer Support Specialist?

AspectUniversal Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; specialized product or service training
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online chat
Employer & IndustryRetail, telecom, hospitalityTech companies, software, e-commerce
Search & Comparison IntentCustomer service roles, entry-level supportTechnical support, product-specific assistance

The Universal Customer Service Agent and Customer Support Specialist roles share similar environments and credentials but differ mainly in focus. The Universal Customer Service Agent handles general customer inquiries across various industries, while the Customer Support Specialist often provides technical or product-specific support. Both roles are essential for customer satisfaction but cater to different support needs.

More about Universal Customer Service Agent jobs

What job categories do people searching Universal Customer Service Agent jobs look for?

The top searched job categories for Universal Customer Service Agent jobs are:

Universal Customer Service Agent jobs near you
Infographic showing various Universal Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent

ERIC W SNYDER INSURANCE

Parkton, MD • On-site

$14 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted just now

Job description

Eric W Snyder Insurance in Parkton, Maryland, is looking for a motivated and detail-oriented individual to join our team as a Full-Time Customer Service Agent. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment, this is the role for you. As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. If you are a motivated and confident self-starter who thrives in a fast-paced environment, then this is your opportunity for you.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Health Insurance

Dental Insurance

Career Growth Opportunities

Retirement Plan

Vision Insurance

Disability Insurance


Responsibilities
  • Support agency by processing new business applications and servicing existing policyholder policies.
  • Collect complete underwriting information from walk-in/telephone prospects.
  • Prepare and present complete and competitive insurance quotes.
  • Conduct claims reporting and follow-up.
  • Conduct regular account reviews in an effort to improve retention and sell additional coverages (cross selling and account rounding).
  • Build and maintain rapport with producers, clients, and insurance company underwriters and sales team.
  • Work on individual or corporate projects that may occasionally be assigned by management.
  • Maintain records on policy changes.

Requirements
  • Holds a P&C Insurance license
  • Has at least 3 years insurance industry experience
  • Excellent interpersonal and communication skills
  • Organizational skills
  • Self-motivated with initiative, integrity, and thoughtfulness
  • Detail-oriented
  • Proactive problem-solver
  • Above average computer knowledge and skills
  • Team player
  • Possess an upbeat, positive and enthusiastic attitude
  • Proficiency to multi-task, follow-thru and follow-up
  • Professional phone etiquette