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State Farm Customer Service Representative information

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How much do state farm customer service representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for state farm customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between State Farm Customer Service Representative vs State Farm Insurance Agent?

AspectState Farm Customer Service RepresentativeState Farm Insurance Agent
CredentialsHigh school diploma or equivalent; customer service skillsLicensing in insurance and financial services; state licensing exams
Work EnvironmentCall centers, retail offices, or remote customer supportIndependent offices, community-based, client-facing
Employer & Industry UsagePart of State Farm's customer support teamAuthorized representatives selling policies and financial products
Common Search & Comparison IntentUnderstanding customer support roles within State FarmSeeking to become an insurance agent or understand sales roles

The main difference is that State Farm Customer Service Representatives focus on assisting existing clients with inquiries and policy support, while State Farm Insurance Agents actively sell policies and financial products, often managing their own offices. Customer service reps typically work in support centers, whereas agents operate independently in local communities.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service Representative, and why are they important?

To thrive as a State Farm Customer Service Representative, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent, with some roles preferring insurance licensing. Familiarity with customer relationship management (CRM) systems, State Farm's proprietary software, and sometimes state insurance licensing are typically required. Exceptional interpersonal skills, patience, and a positive attitude help you stand out in handling customer inquiries and resolving issues. These skills are vital for providing excellent customer experiences, ensuring policyholder satisfaction, and maintaining the company's reputation.

What are some common challenges faced by State Farm Customer Service Representatives, and how can new hires effectively overcome them?

State Farm Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and handling difficult situations with empathy. New hires can effectively overcome these challenges by thoroughly learning State Farm's products and services, utilizing available training resources, and leaning on support from experienced team members. Developing strong communication and problem-solving skills, as well as staying organized, will also help ensure a smooth transition into the role and provide excellent service to customers.

What does a State Farm Customer Service Representative do?

A State Farm Customer Service Representative assists customers with their insurance policies, answers questions about coverage, processes policy changes, and helps resolve billing issues. They also provide quotes, explain product options, and support agents in managing customer accounts. Their role is crucial in delivering quality service, maintaining customer satisfaction, and ensuring clients have a positive experience with State Farm.
More about State Farm Customer Service Representative jobs
What cities are hiring for State Farm Customer Service Representative jobs? Cities with the most State Farm Customer Service Representative job openings:
What states have the most State Farm Customer Service Representative jobs? States with the most job openings for State Farm Customer Service Representative jobs include:
What job categories do people searching State Farm Customer Service Representative jobs look for? The top searched job categories for State Farm Customer Service Representative jobs are:
State Farm Customer Service Representative jobs near you
Infographic showing various State Farm Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - State Farm Agent Team Member

Dennis Morris - State Farm Agent

Shawnee, OK • On-site

$12 - $16.50/hr

Full-time

PTO

Re-posted 3 days ago

Job description

Benefits:
  • Opportunity for advancement

State Farm Customer Service/Sales Combination Role
•     Now Inviting Candidates to Apply
Join a high-performing insurance and financial services team as a State Farm Customer Service Representative with dual service and sales responsibilities. You’ll support existing customers while identifying opportunities to up-sell additional products that better protect their future.
Life is unpredictable, and many people delay or make poor insurance decisions. We’re looking for team members who want to make a meaningful impact by helping customers plan wisely and choose coverage that truly meets their needs.
This is a rewarding, performance-based career for the right person. We provide training in insurance planning, sales, and relationship management, giving you the tools to build a strong client base, earn referrals, and increase your income as you deliver results.
If you have the following traits, we invite you to apply and see if our team is the right fit:

·         Proven results-driven, goal-oriented, and able to work independently in a fast-paced environment
·         Proven sales experience, or the ability and desire to quickly learn and execute a sales process
·         Income motivated to build something lasting and meaningful
·         Eager to be trained in customer service and consultative selling
·         Confident, optimistic, and accountable for your service and sales results
·         People-oriented, service-minded, and driven to help others
·         Intelligent, coachable, and willing to earn licensing, master products, service and sales processes and complex computer systems
·         High character: honest, disciplined, hardworking, and responsible
·         Focused, with the self-discipline to avoid unproductive distractions
·       You can gain customers based on the service and quality products that you recommend; even though, you may not always have the lowest price. 
If you have what it takes, we’ll train you to use our proven service and sales systems to build a future like this:

With strong leadership and coaching from your service and sales mentor, you follow a model that has already helped many State Farm team members succeed. Your income exceeds what you once thought possible, you help clients build strong financial futures, and you’re confident and excited about the long-term income you’re creating for yourself and others.
Career Benefits:
•      Base Salary plus a very lucrative commission program.
•      Great bonus potential for top performers
•      Paid time off - vacation, personal time, sick time and Holidays paid
•      Extensive training available