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State Farm Customer Service Representative information

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$26

How much do state farm customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for state farm customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between State Farm Customer Service Representative vs State Farm Insurance Agent?

AspectState Farm Customer Service RepresentativeState Farm Insurance Agent
CredentialsHigh school diploma or equivalent; customer service skillsLicensing in insurance and financial services; state licensing exams
Work EnvironmentCall centers, retail offices, or remote customer supportIndependent offices, community-based, client-facing
Employer & Industry UsagePart of State Farm's customer support teamAuthorized representatives selling policies and financial products
Common Search & Comparison IntentUnderstanding customer support roles within State FarmSeeking to become an insurance agent or understand sales roles

The main difference is that State Farm Customer Service Representatives focus on assisting existing clients with inquiries and policy support, while State Farm Insurance Agents actively sell policies and financial products, often managing their own offices. Customer service reps typically work in support centers, whereas agents operate independently in local communities.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service Representative, and why are they important?

To thrive as a State Farm Customer Service Representative, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent, with some roles preferring insurance licensing. Familiarity with customer relationship management (CRM) systems, State Farm's proprietary software, and sometimes state insurance licensing are typically required. Exceptional interpersonal skills, patience, and a positive attitude help you stand out in handling customer inquiries and resolving issues. These skills are vital for providing excellent customer experiences, ensuring policyholder satisfaction, and maintaining the company's reputation.

What are some common challenges faced by State Farm Customer Service Representatives, and how can new hires effectively overcome them?

State Farm Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and handling difficult situations with empathy. New hires can effectively overcome these challenges by thoroughly learning State Farm's products and services, utilizing available training resources, and leaning on support from experienced team members. Developing strong communication and problem-solving skills, as well as staying organized, will also help ensure a smooth transition into the role and provide excellent service to customers.

What does a State Farm Customer Service Representative do?

A State Farm Customer Service Representative assists customers with their insurance policies, answers questions about coverage, processes policy changes, and helps resolve billing issues. They also provide quotes, explain product options, and support agents in managing customer accounts. Their role is crucial in delivering quality service, maintaining customer satisfaction, and ensuring clients have a positive experience with State Farm.
More about State Farm Customer Service Representative jobs
What cities are hiring for State Farm Customer Service Representative jobs? Cities with the most State Farm Customer Service Representative job openings:
What states have the most State Farm Customer Service Representative jobs? States with the most job openings for State Farm Customer Service Representative jobs include:
What job categories do people searching State Farm Customer Service Representative jobs look for? The top searched job categories for State Farm Customer Service Representative jobs are:
State Farm Customer Service Representative jobs near you
Infographic showing various State Farm Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 18% Part Time, and 14% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

State Farm

Santa Cruz, CA • On-site

$25/hr

Full-time

Life, Retirement, PTO

Posted 4 days ago

State Farm rating

7.5

Company rating: 7.5 out of 10

Based on 1,361 frontline employees who took The Breakroom Quiz

194th of 260 rated insurance

Job description

Replies within 24 hours
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Paid time off

Job Title: Customer Service Representative
Location: Santa Cruz
Company: Chris Buich - State Farm Insurance
About Us:
At Chris Buich State Farm Insurance, we are committed to helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. We pride ourselves on providing outstanding customer service and building lasting relationships. We are currently seeking a licensed Property and Casualty Customer Service Representative to join our team.
Position Overview:
As a Customer Service Representative at State Farm, you will be the primary point of contact for our clients, assisting with their insurance needs and providing exceptional service. This role requires a current Property and Casualty license in California (Life and Health preferred), strong communication skills, and a dedication to customer satisfaction.
Key Responsibilities:
  • Provide excellent customer service by responding to client inquiries promptly and professionally.
  • Assist customers with policy changes, claims processing, billing questions, and coverage explanations.
  • Educate clients on State Farm products and services to meet their insurance needs.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with agents and other team members to ensure seamless service delivery.
  • Stay current with State Farm products, industry trends, and regulatory requirements.

Qualifications:
  • Current Property and Casualty license in the state of California or willing to obtain a license before starting.
  • Proven experience in customer service, preferably in the insurance industry.
  • Strong interpersonal and communication skills.
  • Ability to handle multiple tasks efficiently and maintain attention to detail.
  • Proficient with computer applications and software.
  • Commitment to providing superior customer service and maintaining confidentiality.
  • Bi-Lingual

Why Join our office?
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Supportive and inclusive work environment.
  • The chance to make a meaningful impact in the lives of our customers.

Compensation: $25.00 per hour
Looking for the skills and confidence to run a business in the future?
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
  • Our office is located in Santa Cruz.
  • Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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