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Customer Chat Agent Jobs (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · Remote

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview ... AYS Inc is a leading provider of customer service solutions for businesses across various ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries ... Chat Agent Requirements and Qualifications * High school diploma or equivalent; college degree ...

Craig Sanborn

REMOTE LIVE CHAT AGENT

Saint Paul, MN · Remote

REMOTE LIVE CHAT AGENT As a Remote Live Chat Agent, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is ...

Credit Union Texas

Chat Agent - Bilingual

Allen, TX · On-site

The Chat Agent position is responsible for performing financial and service transactions via web ... Minimum one to two years of call center, customer service, or related member services experience.

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along ...

Phenom People

4/28 Chat Billing Agent

Morrisville, NC

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

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How much do customer chat agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer chat agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Chat Agent, and why are they important?

To thrive as a Customer Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, active listening, and a customer-oriented mindset help agents provide efficient and empathetic service. These skills ensure customer satisfaction, effective issue resolution, and contribute to positive brand reputation.

How does a Customer Chat Agent typically handle high volumes of simultaneous customer inquiries?

Customer Chat Agents often use specialized chat platforms that allow them to manage multiple conversations at once, prioritize urgent issues, and access quick-response templates. Staying organized and maintaining a calm, friendly tone are key to ensuring each customer feels heard, even during peak times. Many teams provide regular training and support to help agents improve their multitasking and problem-solving skills, making it easier to deliver prompt, helpful responses without becoming overwhelmed.

What are Customer Chat Agents?

Customer Chat Agents are professionals who assist customers through online chat platforms, providing support, answering questions, and resolving issues in real time. They typically work for businesses that offer live chat support on their websites or apps, helping ensure customer satisfaction and efficient service. Chat agents are skilled in communication, problem-solving, and multitasking, often handling multiple conversations simultaneously. Their main goal is to provide quick, accurate, and friendly assistance to customers, improving overall customer experience.

What is the difference between Customer Chat Agent vs Customer Service Representative?

AspectCustomer Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chatCall centers, retail, or office settings, via phone or in person
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person support

While both roles involve assisting customers, a Customer Chat Agent specializes in online chat support, often working remotely and handling digital inquiries. A Customer Service Representative may handle a wider range of communication channels, including phone and in-person interactions. Understanding these differences helps job seekers find roles that match their skills and preferences.

More about Customer Chat Agent jobs
What states have the most Customer Chat Agent jobs? States with the most job openings for Customer Chat Agent jobs include:
What job categories do people searching Customer Chat Agent jobs look for? The top searched job categories for Customer Chat Agent jobs are:
Customer Chat Agent jobs near you
Live Chat Agent

Live Chat Agent

AYS

Atlanta, GA • Remote

$15 - $20/hr

Other

Posted 29 days ago

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

Apply