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Customer Chat Agent Jobs (NOW HIRING)

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

Phenom People

4/28 Chat Billing Agent

Morrisville, NC · On-site

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Remote We are seeking a highly motivated and customer-oriented Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing real-time support to our ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

We are seeking a highly motivated and customer-oriented Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing real-time support to our clients ...

Ashley Global Retail, LLC

Customer Care Agent

Bangor, WI

$15.25 - $20.50/hr

... Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Hurley, MO

$14 - $18.75/hr

... Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Osseo, WI

$14.50 - $19.25/hr

... Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Clever, MO

$13.25 - $18/hr

... Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Everton, MO · On-site

$14.50 - $19.50/hr

... Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

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All JobsCustomer Chat Agent Jobs

Customer Chat Agent information

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How much do customer chat agent jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for customer chat agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Chat Agent, and why are they important?

To thrive as a Customer Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, active listening, and a customer-oriented mindset help agents provide efficient and empathetic service. These skills ensure customer satisfaction, effective issue resolution, and contribute to positive brand reputation.

What are Customer Chat Agents?

Customer Chat Agents are professionals who assist customers through online chat platforms, providing support, answering questions, and resolving issues in real time. They typically work for businesses that offer live chat support on their websites or apps, helping ensure customer satisfaction and efficient service. Chat agents are skilled in communication, problem-solving, and multitasking, often handling multiple conversations simultaneously. Their main goal is to provide quick, accurate, and friendly assistance to customers, improving overall customer experience.

What is the difference between Customer Chat Agent vs Customer Service Representative?

AspectCustomer Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chatCall centers, retail, or office settings, via phone or in person
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person support

While both roles involve assisting customers, a Customer Chat Agent specializes in online chat support, often working remotely and handling digital inquiries. A Customer Service Representative may handle a wider range of communication channels, including phone and in-person interactions. Understanding these differences helps job seekers find roles that match their skills and preferences.

How does a Customer Chat Agent typically handle high volumes of simultaneous customer inquiries?

Customer Chat Agents often use specialized chat platforms that allow them to manage multiple conversations at once, prioritize urgent issues, and access quick-response templates. Staying organized and maintaining a calm, friendly tone are key to ensuring each customer feels heard, even during peak times. Many teams provide regular training and support to help agents improve their multitasking and problem-solving skills, making it easier to deliver prompt, helpful responses without becoming overwhelmed.
More about Customer Chat Agent jobs
What states have the most Customer Chat Agent jobs? States with the most job openings for Customer Chat Agent jobs include:
What job categories do people searching Customer Chat Agent jobs look for? The top searched job categories for Customer Chat Agent jobs are:
Customer Chat Agent jobs near you
Infographic showing various Customer Chat Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Technical Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Posted 6 days ago

Job description

Title: IT Technical Support
Location:   Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience