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State Farm Customer Service information

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How much do state farm customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for state farm customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to get hired at State Farm Customer Service?

To get hired as a State Farm Customer Service representative, applicants should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and complete any required assessments or interviews. Relevant experience in customer service and familiarity with insurance products can improve chances of hiring. A high school diploma or equivalent is typically required, and some roles may require certification or licensing depending on responsibilities.

What are some common challenges faced by State Farm Customer Service representatives, and how can they be managed effectively?

State Farm Customer Service representatives often handle a high volume of inquiries, including claims, billing questions, and policy updates. A common challenge is balancing efficiency with providing personalized assistance, especially during peak hours or when addressing complex customer concerns. Developing strong communication skills and maintaining up-to-date knowledge of State Farm products can help manage these situations effectively. Additionally, teamwork and regular feedback from supervisors support professional growth and help representatives deliver consistent, high-quality service.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service representative?

To thrive as a State Farm Customer Service representative, you need a solid understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes state insurance licensing is required. Excellent communication, patience, and conflict resolution skills are vital for building rapport and addressing client needs effectively. These competencies ensure customer satisfaction, retention, and compliance with industry standards in a dynamic service environment.

Is State Farm customer service a good job?

State Farm customer service roles typically offer stable employment with benefits such as health insurance, paid time off, and opportunities for advancement. The job involves handling customer inquiries, using communication skills, and working in a team environment, often with standard office hours. Job satisfaction can vary based on individual preferences and work environment, but it is generally considered a reliable entry-level position in the insurance industry.

What does a State Farm Customer Service representative do?

A State Farm Customer Service representative assists customers with their insurance needs, such as answering questions about policies, processing claims, making policy changes, and providing billing support. They serve as the main point of contact between customers and the company, ensuring that clients receive prompt and accurate information. Representatives often handle phone calls, emails, and sometimes in-person visits, always aiming to provide excellent service and resolve customer concerns efficiently.

What is the difference between State Farm Customer Service vs State Farm Insurance Agent?

AspectState Farm Customer ServiceState Farm Insurance Agent
CredentialsBasic customer service training, sometimes licensing depending on stateRequired insurance licenses, certifications, and licensing exams
Work EnvironmentCall centers, online support, in-person customer interactionsOffice-based, client meetings, community events
Employer & IndustryState Farm, insurance and financial servicesState Farm, insurance sales and financial advising

State Farm Customer Service representatives primarily handle customer inquiries, policy support, and issue resolution, often requiring basic training. In contrast, State Farm Insurance Agents actively sell policies, provide personalized advice, and require licensing and certifications. Both roles work within the insurance industry but differ in responsibilities, credentials, and work environment.

More about State Farm Customer Service jobs

What cities are hiring for State Farm Customer Service jobs?

Cities with the most State Farm Customer Service job openings:

What states have the most State Farm Customer Service jobs?

States with the most job openings for State Farm Customer Service jobs include:

What job categories do people searching State Farm Customer Service jobs look for?

The top searched job categories for State Farm Customer Service jobs are:

State Farm Customer Service jobs near you
Infographic showing various State Farm Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - State Farm Agent Team Member

State Farm

Shawnee, OK • On-site

$12 - $16.50/hr

Full-time

Life, Retirement, PTO

Re-posted 4 hours ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,553 frontline employees who took The Breakroom Quiz

237th of 308 rated insurance

Job description

Benefits:
  • Opportunity for advancement

State Farm Customer Service/Sales Combination Role
• Now Inviting Candidates to Apply
Join a high-performing insurance and financial services team as a State Farm Customer Service Representative with dual service and sales responsibilities. You'll support existing customers while identifying opportunities to up-sell additional products that better protect their future.
Life is unpredictable, and many people delay or make poor insurance decisions. We're looking for team members who want to make a meaningful impact by helping customers plan wisely and choose coverage that truly meets their needs.
This is a rewarding, performance-based career for the right person. We provide training in insurance planning, sales, and relationship management, giving you the tools to build a strong client base, earn referrals, and increase your income as you deliver results.
If you have the following traits, we invite you to apply and see if our team is the right fit:
• Proven results-driven, goal-oriented, and able to work independently in a fast-paced environment
• Proven sales experience, or the ability and desire to quickly learn and execute a sales process
• Income motivated to build something lasting and meaningful
• Eager to be trained in customer service and consultative selling
• Confident, optimistic, and accountable for your service and sales results
• People-oriented, service-minded, and driven to help others
• Intelligent, coachable, and willing to earn licensing, master products, service and sales processes and complex computer systems
• High character: honest, disciplined, hardworking, and responsible
• Focused, with the self-discipline to avoid unproductive distractions
• You can gain customers based on the service and quality products that you recommend; even though, you may not always have the lowest price.
If you have what it takes, we'll train you to use our proven service and sales systems to build a future like this:
With strong leadership and coaching from your service and sales mentor, you follow a model that has already helped many State Farm team members succeed. Your income exceeds what you once thought possible, you help clients build strong financial futures, and you're confident and excited about the long-term income you're creating for yourself and others.
Career Benefits:
• Base Salary plus a very lucrative commission program.
• Great bonus potential for top performers
• Paid time off - vacation, personal time, sick time and Holidays paid
• Extensive training available
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shawnee, OK and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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